Hyundai Reviews 42

I just wanted to say thankyou so much for making such a fantastic electric kona it saved myself and my daughter life in an accident yesterday Im so incredibly grateful. We had quite a nasty crash and we both walked away. I did end up having whiplash but no broken bone. Thankyou once again.

Contacted Hyhundai head office after finding out that Reeds at Derby Hyundai had kept a brand new Hyhundai Kona FP25BLX in my name that i rejected and cancelled the order on the day of collection due to the damage that was on the brand new car, back in April 2025. Thay said they had registered the vehicle in my name so once i recieved the V5C could i return it to them which i did by hand to the manager few days later I was refunded the deposit and the car was cancelled. In May 2025 I then got a speeding fine for the vehicle I never owed or even set foot in.
The manager apologised and said it had been an oversite and my name would be removed from the vehicle. So I was then extremely upset to get a DVLA vehicle tax refund for that vehicle saying, I sold it on the 28th of January 2026. I IMMEDIATELY made a formal complaint to Hyhunda head office and was assured some one would contact me that day to no avail. I then contacted them the following day and was told they get someone to contact me and still today the 9th of Feb no one has contacted me. I have also sent all the relevant information and emails to DVLA and explained everything with supporting evidence that the car was cancelled back in April 2025 and the speeding fines related to the car and Reeds Derby in May 2025 which was also sent back to the police with the relevant information given to me by Reeds Derby. This is a very serious oversite and I am surprised that no one as the curtesy to contact me or apologise for this serious error and left a car in my name 10 months after I had rejected the car and had the order cancelled.

It took over 4 months for my 2025 Hyundai Plugin Hybrid to be diagnosed and repaired. In the interim they could only offer a manual version without a tow bar which I need. At the end they offered a derisory compensation of £16.18

as my Hyundai Santa Fe just turned 5 years old and only 40,000 miles, it developed a power steering fault, and it took over 18 months in and out of a Hyundai garage and under the supervision and guidance of Hyundai UK technical they finally repair it after charging us c£7,000 and only when we threatened them with legal action as i had paid on my credit card they refunded us £5,000... we are still trying to recover further compensation but they are now refusing to reply to my emails

In an enquiry to the Hyundai helpline, I was told I needed to update the software in my electric car and was sent a link with instructions. I firstly had to buy a USB C memory stick and a converter to connect it to my PC. The instructions on the Hyundai website were poor and I failed to carry it out. I phoned again the next day. The lady asked me what version software was on the car. I didn't know. She asked me to look it up on the MyHyundai app so that she could talk me through the process. I looked for the version number on the app but couldn't find it so asked her where it was. She didn't know. I suggested politely that call centre staff should be trained in this. I said I would go to the car and find it out and phone back. She said 'Enjoy the rest of your day'. I found the software version and phoned back. I was kept waiting for 30 minutes while listening to the repeated message 'One moment please' alternating with nerve-jangling music. I gave up. I will try again tomorrow.

Update: tried next day and got through to Egypt. Spent ages on the phone. The update link the lady sent me didn't have my car model so she hoped I would enjoy the rest of my day and transferred me to online chat who sent me another link which did have my car model. This wouldn't download to my PC so chat person sent me an amateur YouTube video relating to an earlier model of Kona. I gave up in frustration but using the outdated YouTube clip tried again later that day. This time I did manage to download it to my PC and then to the memory stick okay but when I put it in the car dashboard, I received an error message saying that it couldn't detect the software. I am beginning to regret buying a Hyundai.

Failed door actuator on the front passenger side. This is a common problem in Hyundai cars going back at least a decade. This represents a potentially serious saftey issue that Hyundai clearly have not taken action on but will also deny that it is a known problem. HYUNDAI CARS ARE NOT SAFE, HYUNDAI KNOWS THE PROBLEM EXISTS YET DENIES AND HAS NOT RECTIFIED.

We purchased a used Hyundai Kona from Hyundai Bolton.
The car was perfect for us.
However. The dealership was a real big disappointment 😞
We placed an autotrader reservation on the vehicle for us to view.
Between the reservation and the viewing there was a price drop on autotrader. When I challenged the dealership about the price drop they wouldn't honour the difference.
They also said they would put new car mats into the vehicle but only put used ones in with cigarette burns.
When challenged they said they don't make car mats for our model anymore.
Also they topped the fuel up with £20 at a local garage (as we had declined a new MOT because I preferred a March mot rather than a December mot) when at the garage we opened the fuel lid to discover it was ful of grease and hadn't been cleaned by the valet Teisha the salesperson said she would be having a word with the valet.
Finally I had sent email after email requesting the service history on PDF as promised and still we haven't received a copy (the copy we did receive had no dates on)
The only response was that it will be sorted ASAP
The after service was absolutely terrible and I definitely wouldn't recommend this dealership
We even tried copying the customer service in for a response but only got a reply from Teisha making excuses

We went into Hyundai in Bognor Regis today. I have to pass comment on a young lad called Louis who has a spark and passion about his job. He was super knowledgeable articulate could tell you every fact and figure about the vehicle and others but had real spark in his eyes and I love for the job. Would definitely recommend him and we'll go back if we decide to purchase and deal with him.

This isn't a review of the dealership in Chorley. They were great. It's the actual company. I had a terrible experience with a service company in Liverpool (Johnsons Hyundai) where a multitude of errors let to my warranty being voided. I complained to Hyundai customer services and they were beyond useless. They have zero authority over their service partners and although they pretend to be taking action, nothing happend. It got to the point where every time I got in touch they would just say the service centre was ignoring them. I really like my Tuscon but I can't bring myself to buy another Hyundai after this.

Mr Hussain Sales Personal at Ancaster Hyundai absolutely superb performance customer caring personal. He really understands everything you needs and listens very carefully to get you a right deals you wants

Abysmal, i had a total electrical failure left on the side of the M53 no power, not even hazards, in complete darkness, only had car 14 months. No apology from anyone and a 4 month wait to get it looked at (Cheshire Oaks). The service desk wasn't even apologetic and was actually confrontational. Never again!

Will never b bying a hyundai ever again when you won't parts from there parts faling it takes months to arrive they keep giving you excuses it tuck2 months for a brand new wheel to come from when ther warranty company damaged it 3 weeks for a failed petrol cap and mechanism not good at all

I've had three Hyundai and they were all awful with terrible aftercare and your current advertisement for the Inster is embarrassing. At a time when were being divided more and more the new Inster ad takes a cringey low swipe against the older generation in a sad attempt to seem relevant. Absolutely idiotic. Would you do the same thing against other demographics. No you wouldn't.

I bought a Hiunday Santa Fe and Hiunday is refusing to cover under warranty a diagnostic on 2 differenet problems:
- a problem with the gearbox
- a problem with random fail in schedule charging
for both problems Hyundai customer service is referring to a local dealer and the dealer is charging a "diagnostic fee" even if the car is under warranty

that's an appalling service!

I have Hyundai Kona ev 2023,I change my email last September 2025 but I couldn't change my email address from the app, I contacted them in September, they told me they will email headquarter in Germany,but they did nothing again i contacted them again nothing, let me go back to September when I change my email i managed to change every account I have included banks without any problems, but Hyundai you can't change your email and they can't help you at all, I have only 4 months remaining my lease, i was planning to lease new car from Hyundai, because of luck of support I don't think I'll.

At Richmond Hyundai Southampton an i10 was ordered on 17 March 2025 the order being handled by an inexperienced salesperson, this visit being initiated following an invite by the dealership to upgrade the current vehicle. The i10 arrived at Tilbury in April 2025 but sustained damage while in the dock area and the dealership reordered a car; however they failed to inform customer of this situation prior to reordering. Despite monthly visits by the customer to the dealership, emails to them which remained unanswered and telephone calls which were not returned, it was impossible to obtain the status of this reorder. All enquiry was customer led. The customer was offered in May to have her order transferred to a different salesperson to handle, however this offer was declined as the first salesperson had handled the initial order properly, his failure being the need to fully understand the importance of communicating regularly. In Sept during a customer visit to Richmond the customer was informed by the General manager that her i10 had arrived at the dealership; this was a complete surprise as the previous week the info had been that the car status was still that of being built, this delivery info proved to be incorrect the General manager having muddled up two orders! On 1 November the customer sent an email to the CEO of Hyundai UK as there had been no real progress info from Richmond. The following day the customer received a reply from the Executive team with an apology for the situation and stating that contact would be made by themselves with Richmond. Within a few days the Supply team UK had secured an i10 in the UK and the customer was advised this would be delivered to Richmond when possible; the customer also being informed that the General manager had been requested by the Executive team to speak to the customer and offer an apology. The customer did receive a phone call from this General manager however he failed to apologise at that time or subsequently, acknowledge or take responsibility for the situation. A new experienced salesperson, Bryn Kellaway, was then delegated to take over the handling of this order.
Bryn telephoned the customer shortly after he had been appointed to handle the order to introduce himself, he was friendly in his demeanour, apologised for the ongoing issue, recognising and stressing the importance of good communication and detailing his plan of action. Bryan communicated frequently prior to delivery, finally informing the customer that the i10 had arrived at the dealership in early December and asking which date would she like for collection. The customer received several e-docs requiring signature prior to delivery which Bryn explained to her. The handover was undertaken by Bryn professionally, v smoothly every step being explained and all documents printed off for the customer. Bryn Kellaway a salesperson of 3 years experience immediately impressed the customer by his professional but friendly attitude and provided the anticipated and expected excellent customer service which rates the fully deserved 5*rating.

Never go to Hyundai Portsmouth. I have been sold an UNCHECKED car (has been proven straight away) and been treated like a scammer. Sales assistant had no knowledge. Do not recommend at all. Have been lied straight in the eyes.

I would honestly stay clear of Hyundai, we bought a car from the dealer and on the sale everything was grand and we were promised the world however I am staggered by how poor the aftercare has been.

Since purchasing the car it has been in the garage for repair 3 times within the first 12 months. It took 3 months to have an engine light diagnosed and its now going to take a further 3 months to complete the repair. 6 months driving the car with an engine fault.

Over my experience I have been misadvised by several people and when I query it nothing is ever followed up.

I relish the day that I no longer have to deal with this garage. Unfortunately there are so many faults with the car I need to see it through until the warranty expires.

Bought a 2020 Kona in August this year having a few problems with the car and losing faith in the car so today I thought I would try to change the car only to find out I would lose £4000 in 4 months after 6 years of buying my cars from Hyhundai loyalty means nothing

I have had to take my bayon into hyundai 7 times in the last 2 months and recieved attitude from a sales staff and services staff. Causing me undue stress
The staff have treated me oppolingly.