IL MAKIAGE New York Reviews 89,465

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People are satisfied with the products offered by the business and their high quality. Consumers highlight the user experience as a key point of strength. Also, the customer service receives positive feedback for being helpful and understanding. Consumers appreciate the color matching and the seamless blending of the foundation. Many have received compliments on their skin since using the products. People have different opinions about the ordering process. Some reviewers found it easy, while others mention frustrating pop-ups or issues with surprise charges.

Based on these reviews

Rated 4 out of 5 stars

Ordering was easy, the pop ups on suit became very frustrating. I felt some false advertising was at play being you do not try before you buy and only pay shipping. After applying your info at checkou... See more

Rated 5 out of 5 stars

My experience with ILMakiage has always been great!! I love their products. I won’t buy any other mascara but theirs. The camouflage that covers redness is absolutely the best. It goes on so smooth an... See more

Rated 5 out of 5 stars

I ordered the foundation & I love it. Ive ordered 2 bottles since discovering IlMakiage. I ordered the Power Boost serum & Power Lift plumping cream. Ordering is easy but Im careful not to click the t... See more

Rated 5 out of 5 stars

I have never been fond of using make-up since every product I used (no matter the price range) usually accentuated the lines and wrinkles around my eyes making me look tired and older than I am. I've... See more

Rated 3 out of 5 stars

I didn’t order the power renew cream. The incident actually happened in mid January on the last order when the clear lip gloss arrived broken and the Xfinity lipstick color was awful, I ordered a red... See more

Rated 5 out of 5 stars

I purchased I Woke Up Like This. I'm 77, and I have different considerations for my skin today. This foundation is like wearing a liquid cloud, light, airy, but covers variations in skin tone like a... See more

Rated 5 out of 5 stars

Best customer service ever. Nicki and the team (Peyton and Remi)were very prompt replying to ALL of my questions and needs, and I was needy! In addition to needing to exchange a foundation shade, I a... See more

Rated 3 out of 5 stars

The products are decent quality but it's confusing which to use first and when and all of them that just say these morning and night as part of routine. But there's definitely ingredients that counter... See more

Company replied

Rated 3 out of 5 stars

Company is awesome with super fast delivery, products are ok, nothing special. Drugstore cosmetics do the same thing and are more reasonably priced. Guess one should know, there is no miracle cure for... See more

Rated 5 out of 5 stars

The products are amazing! 14 day trials on full size products is a no brainer. Be warned there is a learning curve with their process. ADD ons to an order don’t always get the same 14 day tria... See more

Rated 2 out of 5 stars

I was provided a foundation brush which I really liked but a couple months later it started to shed. Now I have to reorder a new one. I have tried three other brushes from different manufacturers but... See more

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Rated 5 out of 5 stars

I order mascara regularly, but at my rate of use (so a scheduled order doesn't work for me or my budget). I also use and reorder Power Camo, love it, same order schedule as above. I have given other... See more

Rated 5 out of 5 stars

Excellent customer service! I’m still deciding if I like the foundation woke up like this. It has nothing to do with the brand, I’m just not a big foundation person. Unfortunately the brightening, esp... See more

Rated 5 out of 5 stars

I was skeptical about the online quiz, but the shade match was absolutely perfect! The foundation feels incredibly weightless, not cakey at all, and easily hides my dark spots without looking heavy. I... See more

Rated 5 out of 5 stars

I’d never really thought about using anything special, always been soap and water person. I saw an ad on facebook and changed my mind after seeing models results. Try before you buy? Sure, I’ll try it... See more

Rated 3 out of 5 stars

Amazing Customer Service - My issue is with the products containing so many chemicals on the "bad" list. I cannot knowingly put something on my skin, the biggest organ of the body that I know can be a... See more

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Rated 5 out of 5 stars

First ordered Sep 2025. Questions to assess best color & skin care match resulted in good fit and the products have not irritated medical skins issues, which was my primary concern. The matte is hea... See more

Rated 2 out of 5 stars

My second time trying this product. I was hoping the results would be different because I chose to purchase the " No filter" primer with the foundation. Unfortunately, it changed nothing. The foundat... See more

Rated 2 out of 5 stars

I had a had a ton of issues trying to place my order. I tried over two days, with several different credit cards, a gift card, and even my PayPal account and I kept getting an error message at checkou... See more

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Rated 5 out of 5 stars

Eye cream that finally does what it says, puffy eyes and dark circles reduced instantly while also keeps working to reduce permanently, instead of just temporary. love this.🥰👁 Quick delivery, I wou... See more

Rated 5 out of 5 stars

I love the reminders when I should reorder as well as e-gift codes! My quiz information has been spot on and when it wasn’t the company went above and beyond to correct it. I am in my 70s and althoug... See more

Rated 1 out of 5 stars

Y'all charged my card and sent me some eyeliner something I've never used in my life and I certainly didn't order it...... the foundation color didn't match like yall claimed it would and it wouldn'... See more

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Rated 5 out of 5 stars

I have been reading & watching post on this company doing my own search on their company & items & decided to give it a try. I ordered the PrImer & Power lift & have been extremely happy how my face f... See more

Rated 1 out of 5 stars

Customer service member named Alex is terrible. I was suppose to receive two free full size gifts with my auto shipment (have had multiple in the past) and only received one. Contact CS and Alex never... See more

Rated 5 out of 5 stars

I checked with a friend of mine who Facebook said, used Il Mikage to see if she truly did use it, and she saying the praises of the foundation and so I tried it and thought wow this is amazing. Then I... See more

Rated 5 out of 5 stars

When one sees promises like "Try Before You Buy" - it's easy to be skeptical. But, lo and behold - it was a true offer - and hassle free. While I didn't keep the first item I ordered, I immediately o... See more

Rated 1 out of 5 stars

Il Makiage products are ok, but the checkout portion of the website uses high pressure tactics to get you add items to an order. I selected two, had them added, received an email, and then the company... See more

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Rated 5 out of 5 stars

I tried the I Woke Up Like This Foundation in shade 60 and absolutely love it. It gives great coverage while still feeling lightweight and smooth on my skin. It blends really easily and looks natural... See more

Rated 5 out of 5 stars

Shipping is fast and the products deliver on their promises! My skin hasn't felt, nor looked, this good for awhile and I know it's because I finally found cosmetics and skin care that are designed for... See more

Rated 5 out of 5 stars

I love that they stand behind their product and their business model. I have had to change my shade due to changes in my life and my skin tone changing. They don’t make me feel guilty or feel bad for... See more

Rated 4 out of 5 stars

I love the products and everything is delivered quickly. I do often have trouble with the quality of the packaging. The foundation nozzle will always break after a while and will often leak everywher... See more

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Rated 5 out of 5 stars

The ilmakiage response time is incredibly amazing! Customer service is very understanding and forgiving. They hear me and that speaks volumes and lets me know that they genuinely understand that we a... See more

Rated 4 out of 5 stars

I love the products but I wish subscriptions were easier to manage. It would be great if I could see all of my subscriptions on one page and be able to adjust the frequency easier from there. Right no... See more

Rated 1 out of 5 stars

1. Company uses guerilla marketing to sell you a prescription. 2. They say it's pure. No it's not. Terrible ingredients, especially for dry or Rosacea skin. Alcohol denat, perfume, not good. 3. No... See more

Company replied

Rated 5 out of 5 stars

I must say, I am impressed by the level of professionalism this company offered. When I first placed my order, I received the wrong color foundation( maybe I didn't choose correctly) but the compan... See more

Rated 5 out of 5 stars

I absolutely love how fast you deliver and how easy it is to find your perfect color match with taking the quiz online. Joey is amazing and has just sent me a new bronzer at no charge to replace the... See more

Rated 5 out of 5 stars

Overall was a great experience. I had issues with an address change took a while, but they did fix the situation and was able to get my stuff shipped out correctly. I do hate that they communicate by... See more

Rated 5 out of 5 stars

Their customer service has been nothing short of amazing. The staff is polite, responsive, and made me feel like a priority. The foundation I ordered was slightly too light, but they immediately shipp... See more

Rated 5 out of 5 stars

I was pleasantly surprised that there were not additional charges stuck on at the last minute. Have always wondered why a product does not offer free samples all the time, if it is as good as they sa... See more

Rated 5 out of 5 stars

DHS shipped my package all over and dropped the ball. Customer Service replaced it immediately upon notification. Long time customer with my first issue - they knocked it out of the park by resolving... See more

Rated 5 out of 5 stars

I ordered a trial from IL MAKIAGE, but the shade I received didn’t match my skin tone as expected. I reached out to customer service, and they handled it really well. They provided me with a gift card... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

High-standards makeup with the same swagger and substance as the bold, unapologetic women we created it for. Highly pigmented, high-quality product. Check out our hottest goodies at ilmakiage.com.


Contact info

4.1

Great

TrustScore 4 out of 5

89K reviews

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Rated 5 out of 5 stars

Happiness is a good foundation

Been wearing Il Makiage for over a year
now just recently bought some for my best friend‘s birthday. She absolutely loves it. Count on Il makiage for my foundation and concealer needs every time. I absolutely love it. I will continue to support this product

30 January 2026
Rated 5 out of 5 stars

Very fair

Very fair , fast and efficient at handling my claim. My product didn’t work,but I will order something else.

27 January 2026
Rated 4 out of 5 stars

Easy to navigate website BUT, minus one…

Ease of use regarding website minus one star when it continually tries you to purchase items with a discount. If that 20% discount given after initial purchase was given beforehand I would most likely have ordered more initially. This pestering was annoying.

13 February 2026
Rated 5 out of 5 stars

problem with an order

I had a problem with an order, someone check up on me within a day of my order and asked if I was happy with the order process. I told them about my experience, they fixed the problem, I renewed my order and got a discount. I am very pleased with them! Ty I’ll makiage, this is customer service !

11 February 2026
Rated 5 out of 5 stars

Don't look any further!

I love Il Makiage products. I've yet to try one that hasn't worked great with my skin. At 43, it is sometimes hard to find products that work well on my skin. With these products, I always feel like I am putting my best face forward.

14 January 2026
Rated 1 out of 5 stars

Was sent two items that I was told were…

Was sent two items that I was told were on auto-ship. When I checked my account I couldn’t find anything on auto-ship and I had never ordered one of the two items so why would that be in the order? Very disappointed. Will not order again.

4 February 2026
Rated 5 out of 5 stars

Customer service jumped right in the…

Customer service jumped right in the assist me and also getting me a better color match for the foundation. They were very helpful and kind. They sent me well wishes because I had surgery which was very kind. I love the foundation and looking forward to trying more products once I get back to work.

13 February 2026
Rated 3 out of 5 stars

The Hit & Miss Cosmetics Company

I’m in two minds when it comes to il Makiage.

When I first bought from them I got their highly reviewed foundation and ended up having to purchase a number of colours as my skin slightly lightens or darkens by the season. As a result I wasn’t 100% impressed with their colour match system. That said, when asked the opinion of friends while I was wearing it, they thought the colour match was good once I had to buy 3 colours to cover my changing complexion. I’m not saying I tan a great deal either, it was just out a shade, but it was very obvious if I used the lighter shade in summer and visa versa.

I then tried their fine line blurring products and they were completely useless. What a gimmick! I’m embarrassed I fell for it but as you get older you tend to get desperate to turn back the clock. Honestly, don’t bother with any of them.
Their lip gloss is as tacky AF. So I gave that to my friend’s daughter (I always hand down any products or clothing I no longer want before throwing them away, if I can.)

I however, really did like their mascaras; both versions being excellent . I’d continue to buy them if they weren’t priced so high, as you can buy just as good at the local chemist, if you want to spend the time and money to find your favourite. I also like their free gift sponges; great quality, and their bronzer.

All in all, there is nothing I would buy as a must have.

The ill Makiage company are best at promotion. This is their greatest skill, and I believe that is why they are so highly rated. As for their actual product range - it’s hit and miss.

28 March 2025

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