Ordering was easy, the pop ups on suit became very frustrating. I felt some false advertising was at play being you do not try before you buy and only pay shipping. After applying your info at checkou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
High-standards makeup with the same swagger and substance as the bold, unapologetic women we created it for. Highly pigmented, high-quality product. Check out our hottest goodies at ilmakiage.com.
Contact info
10012, New York, United States
- customerservice@ilmakiage.com
- ilmakiage.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quiz was extremely helpful
Quiz was extremely helpful! Can’t wait to see what I look like with my new foundation!
Happiness is a good foundation
Been wearing Il Makiage for over a year
now just recently bought some for my best friend‘s birthday. She absolutely loves it. Count on Il makiage for my foundation and concealer needs every time. I absolutely love it. I will continue to support this product
Very fair
Very fair , fast and efficient at handling my claim. My product didn’t work,but I will order something else.
Easy to navigate website BUT, minus one…
Ease of use regarding website minus one star when it continually tries you to purchase items with a discount. If that 20% discount given after initial purchase was given beforehand I would most likely have ordered more initially. This pestering was annoying.
The assistance that I received from all…
The assistance that I received from all the people I dealt with, the nicest, most patient people ever. Kudos to them. Gods bless them for their kindness
problem with an order
I had a problem with an order, someone check up on me within a day of my order and asked if I was happy with the order process. I told them about my experience, they fixed the problem, I renewed my order and got a discount. I am very pleased with them! Ty I’ll makiage, this is customer service !
Responsive and Genuiine
They are very responsive and cared about resolving the issue quickly.
Good experience!
I appreciate the thorough questioning to help find the perfect match.
Communication is top notch!
Top customer service.
They recognized my efforts to give them kudos on top customer service.
Don't look any further!
I love Il Makiage products. I've yet to try one that hasn't worked great with my skin. At 43, it is sometimes hard to find products that work well on my skin. With these products, I always feel like I am putting my best face forward.
The best professional cosmetics with…
The best professional cosmetics with flawless modern formulas and excellent long-lasting performance. A true pleasure to use.
Was sent two items that I was told were…
Was sent two items that I was told were on auto-ship. When I checked my account I couldn’t find anything on auto-ship and I had never ordered one of the two items so why would that be in the order? Very disappointed. Will not order again.
Customer service jumped right in the…
Customer service jumped right in the assist me and also getting me a better color match for the foundation. They were very helpful and kind. They sent me well wishes because I had surgery which was very kind. I love the foundation and looking forward to trying more products once I get back to work.
The Hit & Miss Cosmetics Company
I’m in two minds when it comes to il Makiage.
When I first bought from them I got their highly reviewed foundation and ended up having to purchase a number of colours as my skin slightly lightens or darkens by the season. As a result I wasn’t 100% impressed with their colour match system. That said, when asked the opinion of friends while I was wearing it, they thought the colour match was good once I had to buy 3 colours to cover my changing complexion. I’m not saying I tan a great deal either, it was just out a shade, but it was very obvious if I used the lighter shade in summer and visa versa.
I then tried their fine line blurring products and they were completely useless. What a gimmick! I’m embarrassed I fell for it but as you get older you tend to get desperate to turn back the clock. Honestly, don’t bother with any of them.
Their lip gloss is as tacky AF. So I gave that to my friend’s daughter (I always hand down any products or clothing I no longer want before throwing them away, if I can.)
I however, really did like their mascaras; both versions being excellent . I’d continue to buy them if they weren’t priced so high, as you can buy just as good at the local chemist, if you want to spend the time and money to find your favourite. I also like their free gift sponges; great quality, and their bronzer.
All in all, there is nothing I would buy as a must have.
The ill Makiage company are best at promotion. This is their greatest skill, and I believe that is why they are so highly rated. As for their actual product range - it’s hit and miss.
The makeup is too dark
Great customer service
Great customer service. I wasn’t 100% happy with what I ordered and they provided me with tips and other options that may help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








