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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and slim design of the products, noting that they offer excellent protection without adding bulk to their phones. Consumers appreciate the premium materials and craftsmanship, highlighting the comfortable feel and stylish appearance of the cases and accessories. People also value the durability of the products, with many reporting that their cases remain in excellent condition even after extended use. In addition to product quality, reviewers frequently commend the exceptional customer service provided by the staff. Customers appreciate the responsiveness, helpfulness, and professionalism of the support team, with many specifically mentioning individual representatives by name. Consumers report that the company goes above and beyond to resolve issues, offering replacements, refunds, and even locating hard-to-find items. This level of care and attention has earned the company high praise and fostered strong customer loyalty.

Based on these reviews

Rated 5 out of 5 stars

Super fit, slim and still good enough protection for an accidental drop. Definitely worth the higher price as you will not need any other case in the nearby future. Tactile feel is next level as wel... See more

Rated 5 out of 5 stars

Finest cases for protection style and durability. I have purchased many cases but Pitaka are the best very lightweight add zero bulk to the phones very long lasting and protective for falls slim rugge... See more

Rated 5 out of 5 stars

Pitaka has some seriously good customer service. They always replied 1-2 day right after I emailed at weekend and quickly offered replacement very fast, no hassle. Their cases are also of great quali... See more

Rated 5 out of 5 stars

I purchased the iPhone 17 Pro Max UltraGUARD case in Black/Grey Twill. Absolutely phenomenal case. My favorite case I’ve ever purchased for any of my phones. I was always curious about aramid fiber... See more

Rated 4 out of 5 stars

Designs are really nice and the material and feel of the thin cases is very smooth and premium. It’s also more durable than you’d expect given the thinness of the case. Unfortunately my unit arrived w... See more

Rated 4 out of 5 stars

Product is great and the colour way is better than the competitors. However, the 1mm edge largely decreases the thumb censor space and makes me press harder on the censor. And, the 10% discount... See more

Rated 5 out of 5 stars

I ordered a phone case from Pitaka and, due to a delay, received a refund. A few days later, the case arrived anyway, so I contacted their support to return it. Their response was fast, polite, and... See more

Rated 5 out of 5 stars

I’ve been using PITAKA cases since my iPhone 13 Pro, and I’d never tried anything like them before. The feel is just unbeatable, and now I can’t imagine using anything else. Customer service has been... See more

Rated 5 out of 5 stars

One thing is for sure. Pitaka knows how to make cases. I have purchased the pinbutton case for S25 ultra. Precise cutouts and fine feel. Amazing job on utilitizing the nfc tags and routines the device... See more

Rated 5 out of 5 stars

I recently purchased a phone case from pitaka and have to say, the product quality is exceptional — very premium, chic, and feels great in the hand. Unfortunately, my case did break, and I later f... See more

Rated 5 out of 5 stars

Excellent! What else to say about this company...just people that care customers like few on the market. Support is so responsive that leaves on buyers of their products a constant feeling of having... See more

Rated 5 out of 5 stars

Excellent support team, great guys, excellent product! I never thought I would consider any products other than Apple. You truly deserve respect, well done!

Rated 5 out of 5 stars

I purchased the iPhone 17 Pro Max UltraGUARD case in Black/Grey Twill. Absolutely phenomenal case. My favorite case I’ve ever purchased for any of my phones. I was always curious about aramid fi... See more

Rated 4 out of 5 stars

​I really love the design and the way this case feels in my hand. It’s a perfect fit for my Samsung Galaxy Z Flip 7! ​My only suggestion for improvement would be to make it easier to remove. I enjoy... See more

Rated 5 out of 5 stars

I had an issue with a color indifference on my case. After contacting support with pictures, they shipped me a replacement case, free of charge within a week. All round great experience!

Rated 4 out of 5 stars

Got a defective Pitaka pin button case for S25U from Amazon. Contacted Pitaka about this issue. They sent out a replacement case free of charge. The new case functions as expected. The fit is also... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this time I have to. I've been buying Pitaka accessories regularly for a few years now, and if there was ever any problem, they always solved it 200%. I don't k... See more

Rated 5 out of 5 stars

As for me, Pitaka means highest quality, best design and materials but not only these matters. I would like to share my experience with Pitaka support team. After the parcel came to my country and del... See more

Rated 5 out of 5 stars

The watch band is the perfect complement to the phone case. It’s an absolute game-changer for comfort and aesthetics. I went for the Pitaka option, and the quality is impeccable. The material feels pr... See more

Rated 4 out of 5 stars

I'm at my 2nd replacement of a product I've bought from them. Really good design and feature, small issues with holding its shape in time but, on the other hand, really really responsive customer serv... See more

Rated 5 out of 5 stars

Quite literally some of the best customer service out there. Expensive, sure, but the service & quality makes it worth every penny. They’ve got another long term customer!

Rated 5 out of 5 stars

PITAKA really showed they care. Even though my case was from a third-party store, they still arranged a replacement. The communication was clear, supportive, and very considerate, which made the whole... See more

Rated 5 out of 5 stars

After contacting PITAKA regarding a very minor issue with my new iPhone 17 pro edge case they offered a replacement case without hesitation even though I didnt ask for it. This type of customer servic... See more

Rated 5 out of 5 stars

I had an issue with my PITAKA phone case cracking while removing it. Even though my order was slightly outside the standard warranty period, PITAKA’s support team handled the situation professiona... See more

Rated 5 out of 5 stars

Pitaka customer support has been outstanding. I had an issue with my MagEZ Grip six months after purchase, and after asking for some details and proofs, they immediately offered to send me a repla... See more

Rated 5 out of 5 stars

I had a wonderful experience with PITAKA. I was looking for a limited edition item that was no longer easy to find, and the support team went above and beyond to help locate the last available pi... See more

Rated 5 out of 5 stars

I ordered several new phone cases, hoping to find one that was quality, style, and protection. This one checked all the boxes and had an option to include a matching backup battery! Pitaka will be m... See more

Rated 5 out of 5 stars

I had an issue with a product I purchased that was dealt with very professionally and to my complete satisfaction. Even though I somehow missed their first reply to my ticket they still helped me with... See more

Rated 5 out of 5 stars

I have ordered from Pitaka several times already, each time I buy a new phone. I've always been happy with the case, it is nice and thin and does a great job keeping the phone safe and secure. A... See more

Rated 5 out of 5 stars

High quality and light case, with extraordinary support staff. The company is very customer focussed and resolves any issues with great care and urgency. If you are paying a hundreds of dollars for a... See more

Rated 5 out of 5 stars

I love this brand Pitaka, it protects all my devices and they look very elegant. Also, I am impressed with their customer service, top notch as always! Plus I get some free items too because I am par... See more

Rated 5 out of 5 stars

I use vary products from Pitaka, and recently having the Magez stand for iPad pro, I have 2 colors and they still my most favourite accessories for iPad. Accidentally I damage the metal sticker while... See more

Rated 5 out of 5 stars

I purchased the carbon fiber watch band and it's exactly as advertised. When I broke a link nearly a year later I contacted support and they were very friendly and helpful and sent me two of the links... See more

Rated 5 out of 5 stars

I was a little skeptical at first when I heard about Pitaka, but after buying one case, I was completely sold. The quality is amazing and really long-lasting. Now, almost all my electronics have a Pi... See more

Company replied

Rated 5 out of 5 stars

I have bought several products from Pitaka. I had issues with one of them, and the customer service team were very helpful with the fast reply and several options to fix the issue Updated on every sin... See more

Rated 5 out of 5 stars

PITAKA makes the most durable phone case I’ve ever used. I bought the Sunset Military Grade Case for my iPhone 16 Pro Max back in October 2024. Eight months later, it still looks brand new—no... See more

Rated 5 out of 5 stars

I bought a phone case & MagEZ Grip for my iPhone 17 Pro Max & their products & customer support is second to none. I recently lost my MagEZ grip & Alvin @ Customer Support replaced it even though the... See more

Rated 5 out of 5 stars

I bought some cases for Samsung Galaxy Fold 7, Flip 7 and S25. All of them are really looking well and feeling thin and strong. The material of these cases I have never seen, it looks straight fro... See more

Rated 5 out of 5 stars

Pitaka's iphone Air case is great. It adds minimal bulk or weight to the iphone Air, looks good, and feels nice in the hand (sort of a smooth textured feel to it, doesn't feel like cheap plastic). T... See more

Rated 5 out of 5 stars

Bought a phone case via Amazon but there seemed to be some manufacturing defect to the print (it happens I guess). PITAKA's customer support has been amazing, really second to none. It's good to kn... See more

Rated 5 out of 5 stars

What a pleasure , customer support messaged back confirming shipping could be made to South Africa. I often have issues shipping here. Fedex delivered promptly, and the quality of the product far exee... See more

Rated 5 out of 5 stars

Oto tłumaczenie na angielski: “Pitaka’s customer service is a model to follow and absolutely top-tier. I hope this comes across as the highest praise, but the only place I’ve encountered similar q... See more

Rated 5 out of 5 stars

Pitaka makes amazing iPhone cases; Super thin and light and great phone protection. I’ve been purchasing my phone cases from Pitaka for every new phone I buy and for many years. Their customer ser... See more

Rated 5 out of 5 stars

I was scared to order before because of the price but believe me that it's worth it, It doesn't feel like there's a cover on your phone, magsafe is strong. The case is very light in weight and is mini... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

PITAKA, a lifestyle brand focusing on material innovation and humanistic spirit. In Sanskrit, "PITAKA" means "container". We design everyday essentials that protect and store smart devices, utilizing cutting-edge materials and manufacturing techniques. Our mission is to create a lifestyle that is simple, smooth, and light, freeing you from unnecessary burdens.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

471 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bought a case for iPhone 17 pro max…

Bought a case for iPhone 17 pro max edge case, perfect feeling of use, wear it all the time but after some time case become lose, contact support line, send them photos and they send me a brand new case back. Great case, good support👍🏼

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and outstanding customer support

I purchased a PITAKA Edge Case for my Samsung Galaxy S25 Ultra directly from their official website. The case looks and feels premium — very slim, lightweight, and comfortable to use. The design and material quality really stand out.

After some time, I noticed a minor issue with one corner of the case and contacted PITAKA support. Their response was quick, professional, and very helpful. They asked a few questions and promptly arranged a free replacement, making the whole process smooth and stress-free.

Overall, I’m very satisfied both with the product and the excellent customer service. This experience gives me a lot of confidence in this brand, and I would definitely recommend their products.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

I had an issue with a color indifference on my case. After contacting support with pictures, they shipped me a replacement case, free of charge within a week.

All round great experience!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support team

Excellent support team, great guys, excellent product! I never thought I would consider any products other than Apple. You truly deserve respect, well done!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

PITAKA service

I had an excellent experience with PITAKA support. The customer service was fast, professional, and extremely helpful. Everything was handled smoothly and beyond my expectations. Truly outstanding support – highly recommended!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality, Style, and Protection

I ordered several new phone cases, hoping to find one that was quality, style, and protection. This one checked all the boxes and had an option to include a matching backup battery! Pitaka will be my first look next time.

12 January 2026
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with PITAKA.
I was looking for a limited edition item that was no longer easy to find, and the support team went above and beyond to help locate the last available piece for me.

The communication was warm, professional, and thoughtful throughout the entire process. When the package arrived, the product exceeded my expectations—the design, details, and craftsmanship are absolutely beautiful.

It’s rare to find a brand that truly cares about both its products and its customers. I’m very happy with my purchase and truly appreciate the dedication of the PITAKA team. Highly recommended.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a product I…

I had an issue with a product I purchased that was dealt with very professionally and to my complete satisfaction. Even though I somehow missed their first reply to my ticket they still helped me without any complaints.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Super fit, slim and still good protection.

Super fit, slim and still good enough protection for an accidental drop. Definitely worth the higher price as you will not need any other case in the nearby future. Tactile feel is next level as well.

Also their customer support is really amazing. Had the pleasure of Alvin helping me with some questions about the product.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

I was impressed with my experience dealing with this company. They are pioneers in their field and excellent at ensuring customer satisfaction. They communicate effectively with their clients to ensur

I was impressed with my experience dealing with this company. They are pioneers in their field and excellent at ensuring customer satisfaction. They communicate effectively with their clients to ensure they are happy with the company's work and products. It's truly a great company, and I highly recommend doing business with them.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

Excellent communication and very professional customer support. The team was responsive, helpful, and handled everything smoothly.

Highly appreciated.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

The Pitaka product and customer support…

The Pitaka product and customer support team are both awesome. Alvin, one of the customer service representatives helped solved my concern about a case that I got promptly and resolved it and helped me throughout the process with regular updates and check-ins. Highly recommended.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, PITAKA is one of the best iPhone accessories companies in the world, especially for iPhone 17 Pro Max accessories.
They are extremely professional, respectful, and very fast in communication and response.

Special thanks to Alvin, Freya, and Tina for their outstanding support and professionalism.

Even though the standard shipping was supposed to take around 25 days, my order was delivered to Saudi Arabia in just one week 👏
Amazing delivery speed, and the ProGuard product is truly beautiful, premium, and high quality.

Thank you for this great experience 🙏
I will definitely repeat this experience again.

22 January 2026
Unprompted review

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