Kin Insurance Reviews 6,867

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, honesty, and professionalism. Consumers highlight the agents' ability to clearly explain coverage options, answer questions thoroughly, and provide personalized service. People appreciate the one-on-one experience and the feeling of being valued. The company's customer service is frequently described as outstanding, responsive, and exceptional. Reviewers mention quick response times and the ease of completing the insurance process. Consumers are also pleased with the competitive prices and the ability to save money by switching to this company. The overall sentiment is that the service is excellent and tailored to individual needs.

Based on these reviews

Rated 5 out of 5 stars

I had a very nice conversation with our Agent Lauren Sanderson concerning setting up an Auto insurance policy through Kin Insurance. I already insure my home with Kin and so far it's been a smooth and... See more

Company replied

Rated 5 out of 5 stars

I just spoke with a wonderful sales agent at Kin Insurance, her name is Scarlett Williams. I was able to connect with her this morning and she took very good care in help us get another policy for ou... See more

Company replied

Rated 5 out of 5 stars

Agent Dylan Cathalina was very knowledgable and honest about coverage options. He did not try to oversell the insurance and indicated clearly areas where I may need more coverage. I felt I could trus... See more

Company replied

Rated 5 out of 5 stars

Dylan Cathalina helped me compare the coverage on my current home insurance as well as another quote I received when shopping. He was patient and knowledgeable. Not only did I find that the coverage... See more

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Rated 5 out of 5 stars

Kin insurance has been a wonderful company to work with. I can call and ask questions, especially during this time of the cold and here in Florida. I called to see if what I was doing was the right th... See more

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Rated 5 out of 5 stars

Excellent Find .. After years of being ripped off by unhelpful disinterested brokers and policies that you need a phd to understand I found Kin .. easy to complete process helped by the patience and... See more

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Rated 5 out of 5 stars

Tabitha was very informative and provided us with answers to many questions we had. We were pleased with the Kin coverage as it gives us more "bang for our buck" when compared to Citizens. We like t... See more

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Rated 5 out of 5 stars

Patricia picked up within the first few rings. Obviously English is her first language, and she spoke clearly, is very articulate, and had a crystal clear phone line. Never once did I have to ask he... See more

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Rated 5 out of 5 stars

Amy Dominguez is an exceptional representative for KIN insurance. She walked me through all the steps. She was patient, knowledgeable and very thorough. She was able to obtain a quote which was compar... See more

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Rated 5 out of 5 stars

I needed a policy for a house my wife and I purchased recently, so I inquired with Kin Insurance for a quote and Troy Warzocha responded for Kin. What an easy process it was, and he himself was so eas... See more

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Rated 5 out of 5 stars

I recently received my homeowners insurance renewal and it was a massive increase!!!! Decided to search for a new insurance company to insure my second home and found kin insurance within twenty-four... See more

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Rated 5 out of 5 stars

This was hands down the best experience we have ever had with home insurance. Particularly for home insurance where many other companies don't write policies or if they do charge outrageous premiums.... See more

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Rated 5 out of 5 stars

I was wanting to add a new vehicle to my existing policy and it was quick, easy, very competitive cost. I have dealt with many insurance companies and agents before in my 58 years of living. Never h... See more

Company replied

Rated 5 out of 5 stars

KIN insurance did such an outstanding job when I was shopping around for home insurance. I was extremely happy with that experience and was delighted to find out that I was able to bundle my auto insu... See more

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Rated 5 out of 5 stars

Dillon King at Kin is absolutely amazing! From my initial call with A LOT of questions to my final sign up calla few days later, my experience was perfect. This was my first time having to obtain ho... See more

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Rated 5 out of 5 stars

Dillon was pleasant and very informative. He answered all my questions about kin as well as some questions I had about my old policy. He was completely transparent and made the transaction easy to c... See more

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Rated 5 out of 5 stars

Spoke with Troy Warzocha who was very knowledgeable, courteous, friendly & easy to talk to. Went over my home insurance info & my need to get a lower payment quote. He was able to get me a quote HALF... See more

Company replied

Rated 5 out of 5 stars

I have had varying degrees of knowledgeable agents help me select insurance policies but no one has ever helped me understand what I’d actually need for my home and how it works. Lauren is the most th... See more

Rated 5 out of 5 stars

Contacting Kin made my search for house insurance a breeze. I knew I was overpaying for my house insurance. But I kept thinking it would be a big hassle to start the project. I was proven wrong. N... See more

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Rated 5 out of 5 stars

Prior to doing the reserach for my current homeowners policy, I had not heard of Kin. I did some research and found that they were described as a tech forward company. I wasn't sure exactly what that... See more

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Rated 1 out of 5 stars

Awful claims experience. Have black mold, they send out a field adjuster who says, I can't write a estimate you need a mold inspector to test the air. They have done nothing to move this claim forwa... See more

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Rated 1 out of 5 stars

Kin Insurance was my first stop when looking for homeowner's insurance. Step 1 - Enter your address; Step 2 - Great, we service your area! Go ahead and enter your private information: name,... See more

Company replied

Rated 1 out of 5 stars

We’re unable to offer coverage for your property, but we’ve got some options for you. I received this about 1 hour ago. No accidents or tickets, never a DUI, and a 49 year customer of USAA. They... See more

Company replied

Rated 1 out of 5 stars

You asked me to edit as I used names so I took the name out. I also am having a better experience with Kin so I do want to mention that. I escalated from the adjuster to the supervisor to the man... See more

Company replied

Rated 5 out of 5 stars

It's intimidating to navigate Homeowners Insurance and in Florida it's really tough. I called KIN based on a friend who told me a couple years ago how happy she was. I am so glad I called! I spoke w... See more

Company replied

Rated 2 out of 5 stars

Home Insurance renewal notice was 30% higher than my cost last year. Seems like take the bait and they then set the hook. When queried about the 30% increase they suggest taking higher deductables to... See more

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Rated 1 out of 5 stars

Sadly having insurance with Kin is like swiming with concrete boots! Had hail damage, they came out to inspect and said 100% claim... total of $18k damage, out of deduxtable $4,7k, that leaves around... See more

Company replied

Rated 5 out of 5 stars

Stellar Customer Service! I was nervous about getting insurance as prices were all over the place. After speaking with Scarlett Williams, she walked us through every line item to make sure we underst... See more

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Rated 5 out of 5 stars

This company impressed me from the very first contact. They were able to provide a reasonable price, and handled the entire process quickly and professionally. Subsequently had an issue with my bank,... See more

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Rated 5 out of 5 stars

Excellent service by Patricia Hale. I had been hearing conflicting information from other carriers—what they offer, what they don’t, and so on—but Kin brought me peace of mind. Within minutes, I sta... See more

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Rated 5 out of 5 stars

Spent an entire day looking for homeowners insurance to comply with California requirements for the purchase of our new home. After a long day of disappointment, I was able to find Kin insurance. Af... See more

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Rated 5 out of 5 stars

Gil Santos, a manager at Kin Insurance, was outstanding from start to finish. Gil was extremely pleasant yet highly professional, impressively responsive, and remarkably efficient throughout the... See more

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Rated 5 out of 5 stars

From the modern and clean offer in the mail to the smooth and professional service I received from Scott and Co. (not to mention the 1K difference in quote to my favor!), I can certainly say that I am... See more

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Rated 5 out of 5 stars

Kin has excellent customer service. We had completed the self inspection a month ago. Recently, we received a cancellation letter from Kin stating the inspection was not complete. Confused, we call... See more

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Rated 5 out of 5 stars

We were contacted,via email, about a r replacement if an electrical panel. It was somewhat stressful not dealing directly with a “live “ representative. Once we were.connected to a customer care rep... See more

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Rated 5 out of 5 stars

Being a retired independent contract agent with a very large and well-known company, I approached with caution and skepticism. Neither was warranted. Harrold is remarkably knowledgeable and speaks di... See more

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Rated 5 out of 5 stars

Harold Muhammad was our agent while we were purchasing our homeowners insurance policy — and let me tell you, he is the man! Shopping for insurance can be a pain, but with Harold, you’re dealing with... See more

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Rated 5 out of 5 stars

I called Kin Insurance and Rep.Amber made it easy for me to purchase the policy. All questions and concerns were addressed . The insurance premium was lower than my existing homeowner policy pr... See more

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Rated 1 out of 5 stars

Poor Customer after a claim that let me just say they DID NOT PAY.. they cancel out policy without notification found out nearly 2 weeks after the fact and that was due to the mortgage company trying... See more

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Rated 5 out of 5 stars

When I had a question about an upcoming inspection, I used the chat feature to work with a customer service agent to get the answer. He took the time to review everything he needed to look at before a... See more

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Rated 5 out of 5 stars

I've never had an issue with Kin Insurance. When I first took out a policy I was told to get a wind mitigation performed which saved me on my premium. Communication is excellent. Whenever we are havin... See more

Company replied

Rated 5 out of 5 stars

First time customer and I’m hoping I can stay a returning customer. But today I was overly excited about the outstanding service received. Mr. Anthony provided me with the information and quality ser... See more

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Rated 5 out of 5 stars

What made my experience great was the customer service and their concerns for me, to get me the best home insurance coverage for the best price for my needs. Also the quick response and concern. I wou... See more

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Rated 5 out of 5 stars

Tabitha was very helpful and informative advising me upon levels of different coverage. She saved me $1,200/year on my car insurance by bundling it with my homeowners/wind insurance. It was a great... See more

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Rated 5 out of 5 stars

I can’t say enough great things about my experience with Candace Lynn of Kin as a home insurance agent. From the very beginning, she took the time to thoroughly understand my unique needs and walked m... See more

Company replied


Company details

  1. Insurance Agency
  2. Financial Consultant
  3. Home Insurance Agency
  4. Insurance Company

Written by the company

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great customer service!

The customer service representative was amazing. He explained everything in detail he was very kind and got my policy coverage where I needed it to be

6 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Erik made this transition very easy

Erik made this transition very easy. His follow up was excellent and he was very accommodating.

11 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

A Good Experience With Kin

The response time was quick. My questions were answered professionally,

10 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

My experience with Kin has been great

My experience with Kin has been great. The best by far. Their Representatives are very professional and very helpful. My policy was up for renewal and I needed information on lowering the cost. I sent an email and they responded almost immediately, addressed my concerns and provided examples of where adjustments could be made to my policy coverage to lower the cost. My insurance needs and concerns were addressed and my policy coverage was restructured with a substantial savings. I am very satisfied with the service provided and the outcome. I feel the ability to be flexible within an indiduals policy allows Kin the ability to bridge a gap in this industry at a time when home owners are not getting the best care and they don't feel they have options when it comes to insuring their homes. Kins method of operating opens the doors to customer loyalty and potential referrals. I've referred them myself.

6 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Lorie, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

I'm so glad I called...

It's intimidating to navigate Homeowners Insurance and in Florida it's really tough. I called KIN based on a friend who told me a couple years ago how happy she was. I am so glad I called! I spoke with Steven Herdener and he answered all my questions, gave me really good information and walked me though the process. I really appreciate the time that he took to help me. I'm happy with my decision, I feel like I have solid coverage and at a price I can work with. I'm happy to be part of the KIN family!- Thank you Steven!

10 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Customer service! Human answers call.

Customer service department always answers my questions in person, no computer to listen to.

9 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 1 out of 5 stars

Stay away, they don’t know what they’re doing.

Horrible, STAY AWAY!! Once you call them and begin the process of getting the policy in about a week you’ll receive an email regarding your self inspection photos you took as an amateur photographer that something is wrong or needs fixing and you have to get it fixed or you get cancelled. So if your roof seems kinda bad on a bad photo get ready to get a brand new roof to get a policy. lol Joke of a company, you could of at least asked to retake my photos or better quality but no, I’d rather cancel than deal with a bad company.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

They lisen They are plea sant and patient.

They listen well they patient with clients .

10 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 4 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable Customer Rep. Prices and great prices

11 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Outstanding Service!

Outstanding Service!
Israel was extremely knowledgeable and provided a quick and reasonable quote.

10 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Customer service is great

Customer service is great

1 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Great service

Great service

10 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi William, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Kin service was exceptional and I thank…

Kin service was exceptional and I thank Donna Gnadt specifically for answering all my questions, her patience and for working with me. She was so helpful!

2 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Jessiah was more than helpful with…

Jessiah was more than helpful with everything I asked and questioned highly recommended thank you Kin for the great service.

9 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Tabitha was very informative and…

Tabitha was very informative and provided us with answers to many questions we had. We were pleased with the Kin coverage as it gives us more "bang for our buck" when compared to Citizens. We like the idea of having a one-on-one experience with our insurance company.

3 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Super friendly and knowledgeable

Super friendly and knowledgeable, and did exactly what they said when they said without hesitation. I am extremely happy with their service and respect for my time.

9 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Agent Dylan Cathalina was very…

Agent Dylan Cathalina was very knowledgable and honest about coverage options. He did not try to oversell the insurance and indicated clearly areas where I may need more coverage. I felt I could trust him and that I was talking to someone that wants to help, not a salesman. Highly recommend!

7 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi sag, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Excellent Experience with Kin. Insurance

I was wanting to add a new vehicle to my existing policy and it was quick, easy, very competitive cost. I have dealt with many insurance companies and agents before in my 58 years of living. Never had I been more comfortable and informed about my insurance needs than this time! The representative was polite, well spoken, well informed and knowledgeable about what I was wanting.
A total 100% satisfaction in Kin Insurance

6 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

The customer service is great and…

The customer service is great and helped me what I wanted to accomplish with my coverage and cost.

6 February 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

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