I had a very nice conversation with our Agent Lauren Sanderson concerning setting up an Auto insurance policy through Kin Insurance. I already insure my home with Kin and so far it's been a smooth and... See more
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Based on reviews, created with AI
Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.
222 Merchandise Mart Plaza, Suite 228, 60654, Chicago, United States
Replied to 98% of negative reviews
Typically replies within 48 hours
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Very knowledgeable and quick to provide information and quote. Price was good along with coverages. Great experience
The customer service representative was amazing. He explained everything in detail he was very kind and got my policy coverage where I needed it to be

Reply from Kin Insurance
Erik made this transition very easy. His follow up was excellent and he was very accommodating.

Reply from Kin Insurance
The response time was quick. My questions were answered professionally,

Reply from Kin Insurance
My experience with Kin has been great. The best by far. Their Representatives are very professional and very helpful. My policy was up for renewal and I needed information on lowering the cost. I sent an email and they responded almost immediately, addressed my concerns and provided examples of where adjustments could be made to my policy coverage to lower the cost. My insurance needs and concerns were addressed and my policy coverage was restructured with a substantial savings. I am very satisfied with the service provided and the outcome. I feel the ability to be flexible within an indiduals policy allows Kin the ability to bridge a gap in this industry at a time when home owners are not getting the best care and they don't feel they have options when it comes to insuring their homes. Kins method of operating opens the doors to customer loyalty and potential referrals. I've referred them myself.

Reply from Kin Insurance
It's intimidating to navigate Homeowners Insurance and in Florida it's really tough. I called KIN based on a friend who told me a couple years ago how happy she was. I am so glad I called! I spoke with Steven Herdener and he answered all my questions, gave me really good information and walked me though the process. I really appreciate the time that he took to help me. I'm happy with my decision, I feel like I have solid coverage and at a price I can work with. I'm happy to be part of the KIN family!- Thank you Steven!

Reply from Kin Insurance
Customer service department always answers my questions in person, no computer to listen to.

Reply from Kin Insurance
Horrible, STAY AWAY!! Once you call them and begin the process of getting the policy in about a week you’ll receive an email regarding your self inspection photos you took as an amateur photographer that something is wrong or needs fixing and you have to get it fixed or you get cancelled. So if your roof seems kinda bad on a bad photo get ready to get a brand new roof to get a policy. lol Joke of a company, you could of at least asked to retake my photos or better quality but no, I’d rather cancel than deal with a bad company.
They listen well they patient with clients .

Reply from Kin Insurance
Very professional and knowledgeable Customer Rep. Prices and great prices

Reply from Kin Insurance
Outstanding Service!
Israel was extremely knowledgeable and provided a quick and reasonable quote.

Reply from Kin Insurance

Reply from Kin Insurance
Kin service was exceptional and I thank Donna Gnadt specifically for answering all my questions, her patience and for working with me. She was so helpful!

Reply from Kin Insurance
Jessiah was more than helpful with everything I asked and questioned highly recommended thank you Kin for the great service.

Reply from Kin Insurance
Tabitha was very informative and provided us with answers to many questions we had. We were pleased with the Kin coverage as it gives us more "bang for our buck" when compared to Citizens. We like the idea of having a one-on-one experience with our insurance company.

Reply from Kin Insurance
Super friendly and knowledgeable, and did exactly what they said when they said without hesitation. I am extremely happy with their service and respect for my time.

Reply from Kin Insurance
Agent Dylan Cathalina was very knowledgable and honest about coverage options. He did not try to oversell the insurance and indicated clearly areas where I may need more coverage. I felt I could trust him and that I was talking to someone that wants to help, not a salesman. Highly recommend!

Reply from Kin Insurance
I was wanting to add a new vehicle to my existing policy and it was quick, easy, very competitive cost. I have dealt with many insurance companies and agents before in my 58 years of living. Never had I been more comfortable and informed about my insurance needs than this time! The representative was polite, well spoken, well informed and knowledgeable about what I was wanting.
A total 100% satisfaction in Kin Insurance

Reply from Kin Insurance
The customer service is great and helped me what I wanted to accomplish with my coverage and cost.

Reply from Kin Insurance
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