Lidl Portugal Reviews 118

I bought twelve pints of Jack Daniels and a horse ton of full English breakfasts of Temu (only 20p come right now and click the link on every ad on your crap phone right now buster!!) and came over here the Spanish pussio was all over my large huge amazing Anglo-Finnish-Turkish-Mongolian-Rwandan ass better than the Yankedoodles across their Macdonald infested ocean called the Mississippi mega body of water ;)

🌪️ Lidl Portugal – The Worst Customer Support Experience I’ve Ever Had

If I could give Lidl zero stars, I would. What I’ve experienced over the past three months is beyond frustrating it’s a complete disgrace.

I bought a vacuum cleaner from Lidl not long ago, and it broke after just two months of use. Still under warranty, so I returned it expecting a professional response. Instead, I got a three-month wall of silence. Eventually, a letter arrived saying the vacuum couldn’t be repaired and I’d be refunded. Fair enough or so I thought.

On August 29, I gave them all the necessary bank details for the refund. Two weeks passed. No refund. I called back and guess what? They forgot to process the payment. Yes, they forgot. We're not talking about a freebie here. We're talking about my money €60, legally owed, and they just didn't care.

After being told to wait again and to call back on September 22, I did. Still no refund. This time, the support call reached new lows. I was on the phone for five minutes. For four entire minutes, the agent a woman named Vera, said absolutely nothing. When I asked if she was still there, she simply hung up on me.

Let me make one thing very clear: I’m not asking for a favour. I’m not begging for charity. I am simply trying to reclaim money that is rightfully mine. The way Lidl Portugal’s support treats its customers is appalling, unprofessional, and frankly shameful.

The people on the support line have no manners, no respect, and no sense of accountability. It feels like they believe they’re doing you a favour by even picking up the phone. Lidl should be ashamed to put their brand on this kind of behaviour.

In today’s world, it’s terrifying how a single click from a disinterested support agent can erase your voice and deny you what you’re owed. This isn’t just about money, it’s about basic decency and respect for the customer.

Lidl needs to seriously reconsider who they hire and how they operate their so-called "support" team. Because right now, it’s not support. It’s an insult.

My review here is all about their so-called cien beauty range. Some of the stuff down the moth to a flame aisle is ok, but as they seem to focus on that and some of it is just well..they neglect the actual food, which is what they are a mini super market.

I bought out of curiosity a hair and beard clipper and to be honest it's absolutely crap. It only cuts on the lowest setting, meaning if you want a military style cut you are ok, but if not then...it's a disaster. They are very fiddly and not at all designed well, but it's a supermarket brand so...

Lidl talks about it's ethical and sustainability credentials. However, I am now going to throw this away albeit in the recycle, but still!!

Overall, the particular Lidl in question is good for fruit and veg and some other products, but lacks choice and unfriendly staff, which appears to be rampant across Lidl in general.

Fabulous stores throughout Portugal. All fruit and vegetables are so fresh. A delight to shop there.

It looks like whole purpose of the shop is to make their customers to suffer:
They put automatic gates where you need scan your check to leave , if you change your mind or forget your wallet you need to ask to let you out (wtf!)

They put automatic gates on parking lot where you need to pay on the way out (if you don’t know about there system - your problem , your car is trapped and your need to pay to get out !!! (Is it even legal?

They also have a promo where you offered free item (scam) you happily think that getting smth for free, but no cashier/automatic machine just charge regular price and to get your offer you need to find employee and wait until they fix!!!

Great place to shop at, quality products and the best value for the money!

Today I went to Lidl, as usual, but this time at Sete Rios Station in Portugal. The Lidl is located at Sete Rios station. I went there around 8 pm, and there were many people in line, so I decided to use the self-checkout, which I didn't know how to operate. The guy with something in his ear looking like James Bond, who was helping other customers, was standing nearby. I called him more than 10 times to assist me with the self-checkout but he didn't. He told me to place the bread on the machine, which I did. I had three breads: one in a pack and two in another. He said I was done with the payment, so I took the receipt.

However, when I tried to leave, he stopped me and said I hadn't paid for the two breads. I told him he had said I was done. I then asked him to help me pay for the other two breads, but he refused, saying it wasn't his duty. I was shocked and frustrated. He deliberately tried to humiliate me in front of others because he knew I didn't know how to scan the items and pay. He was disrespectful and seemed to assume I was trying to steal the 18-cent bread. Then he ran away from the counter. I threw the bread in the dustbin out of frustration.

The staff at this Lidl don't speak English even if they speak which is strange. lol, and seem to think only Portuguese speakers shop there. It's a shame they treat people this way. If they only want Portuguese speakers, they should put up a sign saying so. They all need to be trained on manners, how to behave with customers, especially the guys standing on the doors staring at everyone like everyone are thieves and the counter staff.

I regularly shop at the rebuilt Lidl in Ermesinde, Valongo, Porto.

I had been trying the new self-checkouts when they were installed, but there was always something that went wrong, and nobody to help.

So I had stopped using them, but the queues at the manned checkouts are now getting longer and longer, probably to save staff, so I have tried the self-checkout again.

Today, it blocked me twice.

First because a bag of pão tostado com tomate e orégãos, ref. 102538-JJ.0, weighed 180g instead of 170g for the others (weighed at home). Nobody to help. I had to go to checkout 1 and ask. She reset it.

Second because the green reduction labels on 3 other products could not be scanned. This is a repeat problem. Some of them can be scanned, others not. There was a barcode number I could have tried, but it had been printed on top of the barcode, so it was unreadable. Again, nobody to help. The lady at checkout 1 called for someone, already busy with a long queue.

More waiting before someone showed up.

You encourage people to use the self-checkout, calling them faster, but they are not faster when you repeatedly have to wait for someone to show up and fix the repeated problems.

The checkout service at this Lidl is now slower than it has ever been, in fact slower than every other supermarket in this area.

You need to ensure there is someone to help when the self-checkouts don’t work, which is all the time. Or scrap them and reinstate a proper checkout service. This is not working.

Is it really beyond the capacity of a German international supermarket chain to print readable barcodes? If not, what’s the whole idea of the self-checkouts if they cannot read the labels? You are just mocking your customers.

I do not blame staff, which look overworked. I blame management for cost-cutting that is harming customer service and probably stressing the staff.

Staff is very well aware of the problem with the labels, but nothing has been done to solve the problem. I have also mentioned it to you in emails before. Why don’t you listen? Are you fed up with your customers, preferring that we go somewhere else with proper service instead?

I write this message in Englisch, Lidl is international. My partner get in 2021 an sawingmachine from a Dutch friend. The machine was still in the packaging, and are new. My partner use those 4 or 5 times, and that the machine dasn´t work anymore.We knew that the sawing machine had been purchased by Lidl. We asking the friend about the bill, but he couln`t find this. So we are going to the Lidl shop, show the machine and tell the story. No without bill they can`t do anything. We write to the service in Portugal. Answer, the machine was purchased in 2010 or 2011. Our friend comes to Portugal in 2020 an bay later the machine in Almancil-Portugal. I write a letter to Germany to the company. The answer, they can`t do anything, I have to go to the shop in Portugal. I see the address on the machine and the name Elekro Kettensage Grizzly gartengerate in Gros-Umstadt, Germany. I write a letter, wish al the details, foto´s etc. Motorsera Florabest IAM 49331. What we need was a smal part, that was broken. I sent this foto many time by mail. They promisse me to sent this, the cost are 6 euro`s, of course no problem. But there happend nothing. My partner died at 15 May last year, that was the reason that I give up. When you see the machine, it look like new, but nobody can´t use them. Lidl write in advertisements that they are environmentally friendly. But apparently they think it is normal that I throw this sawing machine in the bin. This is not the first time, that we had a problem by Lidl. My partner bay a standard for a music book. After 2 month the standard was broken. First the promissed to give the money back, later they changed his mind. It takes 6 month before he get a new one. Yes there was a bill. This are only 2 complains maybe in 30 years that Lidl consist. But when you have an complain, it gives lot of trouble.

I've always found the staff at my local branch in Lourinhã to be very helpful. The store is clean and generally I can get about easily as no aisle blockage. My biggest complaint is the lack of choice on regular items. We haven't seen soy sauce for months, own brand stock cubes are non existent and that's just two items. It's strange how when it's a seasonal event, e.g. Christmas, Easter, a full range of items are on the shelves. Is this because they are more expensive? Come on Lidl, there are a lot of people out there who are very disappointed.

I have the app. All my receipts are on there. Lidl do not accept their own app. Must have the paper. Now have to call a number to resolve. My time, my money. Lidl just lost a 100€ a week customer.

They surreptitiously reduced the size and increased the price of their dishwasher tabs.

9.15am 5 tills in store only one operational, 12 people ahead of me. Guy comes in from exit and approaches cashier with an item but instead of telling him to get to the back of the queue, she attends to him and is now talking to someone on her headset as she appears unable to deal with whatever the problem is. whilst this is going on another four People join the queue, it is now 9.21am. Amazingly, none of the customers ahead of me have complained of the delay, obviously all Portuguese. Sick of the delay, I approach a staff member stocking shelves and point out the situation, finally a second till light flashes and after a further wait a cashier arrives. I left the store at 9.27am with my single item a pack of breakfast cereal. Staff training and customer service is not a priority for Lidl Portugal!

Come on guys in Portugal. We bought Irish steak It was not like the steak you buy in Lidl in Ireland. It was tough as hell. If you are going to sell Irish steak make sure it is the quality one would expect in Ireland.

This supermarket must be the worst in the world. I have written to customer services on 6 occasions complaining about genuine problems my wife and I had in their stores and they have never responded. They are so tight that they even try to sell out of date , stale biscuits by rubbing the sell by date out. You have to always check your bill as many things that are reduced aren't when you come to pay. My advice is to never use these awful stores as time and time again they have shown what massive rip off merchants they are.

Depends on location. Can't say it's like 100% awesome. Prices are low right. Service is not any great sometimes. I just don't exprct a lot from them...

Where do you start ....I used to be a regular customer spending in excess of €100 a month .....after an unbelievable rude staff experience I no longer use this company ...in any country .I drive to aldi and they have my money now ,even after filling in the complaints book and getting a reply of 'and' avoid this 'no care ' company

possibly one of the very best budget supermarkets, the service is all right, not brilliant, but this is compensated by a wide range of quality products. Especially the organic range which has been introduced recently, thank you very much, guys, please, keep this up!