Newtek Bank Reviews 247

I've had several online banking accounts. Newtek surpass them all by flying colors. First their customer service they know what they're talking about. I have been extremely satisfied. Like most thing... See more

I was having difficulty with the online portal and needed help. I accessed the chat assistant, and was connected to Gina L. After going back and forth with questions, Gina offered to call me!! Then... See more

Over the last 12 months, I've done a lot of interest chasing. I've dealt with about 8 different institutions. Newtek beat them all hands down in the following areas: 1. Communication; constantl... See more

So far, so good. I was corresponding with Michael Mann, who answered all my questions promptly and thoroughly, and helped me with a few concerns I had upon setting up our new account. I do wish the tr... See more

"Warning: Newtek Bank takes a massive amount of personal data and charges high fees, yet they use every possible excuse to deny your loan. It seems they are more interested in collecting fees than act... See more

I've had to call in twice for assistance with my online savings account, and Mark S. helped me both times and exemplified the kind, patient, knowledgeable, professionalism one would expect but rarely... See more

Ja’Kira was the representative who returned my call. After verifying my ID she was able to help me with opening a new savings account step by step. She explained thoroughly how funds can be transferre... See more

I am a new customer with Newtek Bank. I am very particular who I do business with and I have several accounts with different companies. I have to say that my experience with Newtek Bank has been excel... See more

For a purely Online Bank, you’d hope they have top notch customer service… Especially when they don’t have to pay for brick & mortar locations, staff, etc. Even more impressive than their... See more

Recently I had gotten locked out of the online banking system for exceeding the password attempts. I clicked on chat figuring I could do some work while I waited for the customer service rep to logon... See more

Newtek Bank makes it easy for me to save money by opening a CD with all sorts of time length options and competitive rates. Ja'Kira was nice enough to reply to my email for Newtek about important matt... See more

This review is for Katie only. Katie (through secure messaging) has helped to update beneficiaries to my account at Newtek. She has been very prompt, efficient, and courteous in her responses. It is s... See more

I've had CD and Savings accounts with them for a while. While I chose them for their high quality products (HYSA, CD rates were great), I have also consistently impressed by their level of service and... See more

While opening a new account, I initially had problems with the website. I requested a callback from customer support and Ja'Kira called me back promptly. She very patiently made sure that everything w... See more

JA'KIRA WAS PLEASANTLY HELPFUL AND OPEN TO MY ASSISTANCE WITH TECHNICAL WORDS. It may be my best rapport with any bank support gal or guy to date. Thanks for her patience and the start of this move. (... See more

My experience with Newtek Bank has been great. Their savings and CDs rates are higher than most other financial institutions. I've messaged their customer service via secure message and have had timel... See more

I'll admit that the User Interface at Newtek isn't ideal - unlike with other CD servicers I've used, it isn't clear within my account how I might review renewal rates applicable to my CD or where (o... See more

I needed to effect a transfer from my Newtek savings asap. Kimberly was very helpful in advising me how to get this done. She was knowledgeable , patient, kind and I very much appreciate her service t... See more

The bank appears not to honor its obligations anymore. I am unable to return the balance from my CD account that matured on January 15. The bank doesn't process my money withdrawal request. Their... See more

Recently opened a personal account and followed up with bank to bank transfer a few days later without problems. What new to me that the bank did not have any forms available on their web site, I cal... See more

Started off great. I thought this was going to be a company i could work with long term on many different service, but they turned out to be very dishonest and misleading. I didn't want to waste a mon... See more

I'm a new customer who had some questions about their CD policies so I decided to give them a call. I was on hold for only a few minutes before a human being picked up. Mark Squires answered all my... See more

I haven't opened my account yet, but I will before this day is over. I spent the whole day comparing banks and their High Interest Savings accounts... and reading all the details. I narrowed it down t... See more

Ann Adams from Business Support made the whole experience hassle free and gave us instant peace of mind. My business partner and I are new to online banking. Ann took the time to explain all our optio... See more

Ja'Kira was very knowledgeable. She made me feel like a buddy, not just a customer. She deserves access to the options she was unable to utilize and a salary increase. She also has a soothing voice th... See more

I have been with Newtek now for more than 2 years with multiple CDs. Their staff is absolutely exceptional and Newtek provides great cusotmer service. Recently I dealth with Ja'Kira and she was know... See more

Went to website newtekbank.com, had to do chat session then get the phone number to business accts so I could ask a question about being able to open an acct for a non-profit. That call was answered q... See more

Ja’Kira assisted me today in re my CD. She was professional, efficient, competent, very pleasant to speak with and resolved my issue. She is a credit to Newtek. Best regards Jim

Katie- Tier 2 Support Agent guided me through obstacles (created by me) while opening a new account adding a co-owner and beneficiary. She was very helpful and kind and patient with my failed attempt... See more

I strongly recommend NewtekBank for anyone looking to place their cash in a high yield savings account. Their rates are extremely competitive and transfers in and out of the account could not be easie... See more

Christopher is a complete gentleman and a scholar. His knowledge of the Newtek system and Banking is second to none. Promote this man or give him a raise, or both. Christopher, being in his curren... See more

ANN FROM BUSINESS SUPPORT WAS ABSOLUTELY AWESOME. PLEASE CLONE HER!!! ANN WAS EXTREMELY PROFESSIONAL AND KIND. SHE EFFECTIVELY HANDLE MY CONCERNS AND MADE A VERY STRESSFUL MOMENT EASY. ANN THANK YOU.... See more

I recently opened a CD with Newtek Bank for the second time, and once again, Michael Mann made the process seamless. He is responsive, knowledgeable, and incredibly efficient, explaining each step c... See more

If I could give it a zero I would. I made one single transfer to this new savings account I opened with Newtek bank and have been unable to login to my account and access my money ever since. It’s bee... See more

Ja’Kira was the extremely helpful and patient in resolving my technical issues. From start to finish the process took over a week and she made sure to follow the process through completion and reach b... See more

I had the distinct pleasure of working with Yessica when my bank provided a different account number than the one I provided. Yessica went above and beyond in arriving at the correct account number, f... See more

When my CD matured I went to transfer the funds but found no way to do it on the website. I did a Google search to find instructions. I found that I had to send a message to Newtek requesting the fund... See more

I am very happy with my customer service and assistance with my Newtek Online Banking accounts. Each time I needed help I was treated like a customer who was of value and all my questions/problems h... See more

I had difficulties logging in. Michael remained on the phone as I attempted to log in, enter the security code, and access the information I needed. Since I am not tech proficient, the process took lo... See more

I recently opened a personal savings account with Newtek. The application process was simple and quick. When I had log in issues their customer service representatives were incredibly helpful and qu... See more