oneofzero.net Reviews 26

I thought I got scammed because the free gifts wasnt showing after i contacted them they fixed it instantly! + Rep

Had an issue with Keychron keyboard - one of its keys (“x”) went defective.

Ethan and his team did really great to honor the warranty - sending new board after reviewing the issue.

Prompt replies with reasonable solutions.

Quick and easy customer service like no other.

Very friendly and helpful customer service, responded in a timely manner and handled return very well. Reliable shipping and delivery, and great deals as well. 10/10 no notes!

Packaged shipped and arrived quickly. There was a small issue with the Fedex tracking but it was all good at the end.

For the first time in my life, I’ve encountered such professionalism from a company — truly, congratulations to the people who run it!

Ethan was very respectful, helpful, and solved my issue in a short time. He was clear throughout my interaction and gave me all the information I needed without having to ask for anything else.

Issue with my order got resolved quickly, no hassle great service!

Excellent customer service
Great prices too!

excellent after purchase service from ethan will for sure buy again ! 🤟

I ordered two third-party products from OneOfZero, and unfortunately had QC issues with both items. This was no fault of their own, as they are a reseller of these particular products, and not the manufacturer. Considering that, I didn't expect much, if anything, in terms of recourse.

I contacted OneOfZero via email, unsure if I would even get a response, which I quickly did! They were very helpful and understanding, always replying to my emails in around a business day or less.

After OneOfZero confirmed the issues with the products, they were able to offer a resolution that turned my sour experience with the products into a very positive experience with them. OneOfZero made me feel like a valued customer, despite it being my first order with them, and I truly appreciate it.

Afterwards, I ordered a OneOfZero brand mousepad and it too exceeded my expectations--just like the company itself. I'm very happy to support a company like OneOfZero, offering quality items alongside quality customer service.

OneOfZero definitely earned my recurring business, and I look forward to seeing their new products in the future.

So I want to preface this by saying, I will very rarely give somewhere a 5 star rating.

I ordered a Keychron Q6 Max Keyboard in Nov of 2024. I was contacted shortly after by Ethan to let me know that there was actually an error with the orders and that mine was actually backordered from the supplier. He gave me the option to either wait for new stock, or be refunded. I chose to wait, as I was not in a rush at all. A few weeks later, the keyboard shipped (with a bonus gift for waiting) and all was well.

Fast forward to 2-3 weeks ago when I start experiencing issues with the keyboard. Upon doing some investigation, I realize that Keychron has acknowledged a manufacturer defect with the Q6 Max keyboards which lined up perfectly with what I was experiencing. I contacted OneofZero again to see if I had any recourse, almost 12 months later.

Ethan responded quickly, and advised if I could send a video of the issue, he'd work on getting it resolved for me. I took a video, sent it over, and they're shipping out a new keyboard for me today.

It's very rare to get customer service that communicates so exceptionally, and stands by the product that they sell their customers. I would recommend people shop here with confidence.

Received mouse and had an issue 6 months later. Had a minor issue with it a few months later and they gave me a refund without the need to return the mouse.

Awesome customer service. Had a lovely chat with Ethan these past few days; He was very kind and helped me fix my problem. Would recommend :)

Could not say enough good things about the staff. Ethan and Manuel were easily the highlight of my day. From placing the order to picking it up, they were so helpful and personable. They’re the embodiment of amazing customer service! Ethan single-handedly made my day by consistently going above and beyond!

Made two purchases around Nov 2024 and May 25, no issues.
Recently, my Keychron Q3 needed warranty due to double typing, and Ethan helped me expedite a replacement.

Absolute top tier service, and the best prices I found for the Keychron Q series

shipped an open-box product and refused refund. Unsurprisingly, the product broke down after few months of use.

i bought a keyboard and switches as a gift for someone. when they arrived both product boxes were so raggedy and dinged up. the cardboard was ripped at the seal and the corners were banged up. it honestly looks really bad and i feel awful giving this as a gift.

i'm conflicted because on one hand, what can you do, "it's just a box" and on the other hand, it doesn't seem right that i paid for something expensive and the box looks trashed.

this was not because of fedex, btw. like most keyboards, this one also came wrapped in a plastic bag, so it was clearly packed like that.

i was excited to shop from oneofzero, but probably won't order from them again tbh. idk... just wasn't a great experience.

Got a sweet deal on a keyboard for black friday and added one of their desk mats to my order. My order got delivered the following afternoon which was faster than I expected. Products were all solid including their desk mat which was surprisingly good quality compared to other desk mats I have had in the past.