Send My Bag Reviews 26,630

Absolutely wonderful customer service. The whole process was very smooth as well! Clear instructions on everything. Collection and delivery as per schedule. No issues at all. Second time using Send m... See more

We've used Send My Bag several times now to relocate my daughters form the US to the UK. It's a great way to send personal things so that they do not have to take several extra suitcases. We used the... See more

Strait forward online process, quick delivery turnaround. Reasonable price, although there was some sort of £2.00 fuel charge. This would have been better included in the initial price . Still happy... See more

This is a great service for British people with 2nd homes abroad who want to move belongings between their two properties. Unless you can face driving a long distance with a car crammed with stuff,... See more

Service fine, added extra 10% cost on top of initial advertised for petty things. Will give a whole day timeframe for pick up and not narrow time down any more. Plenty of detail on how to negotiate cu... See more

Although I was initially unhappy with the service I received and reviewed as such, I have to say that the follow up from Send My Bag responding to this was very satisfactory. I was contacted by the Co... See more

As an older person travelling on own, very helpful to be able to send suitcase ahead. Lots of instructions, selection of pick-up and delivery times and kept well informed throughout whol process.Only... See more

Send My Bag is fantastic! My first three bags arrived in just 5 days from Hawaii to Italy, in perfect condition. Phone support is wonderful, friendly, and knowledgeable, night and day. My second shipm... See more

Everything was great! This is the second time I used SMB to ship suitcases from Seattle to Paris, then back. Excellent and available customer service via online chat! I had last-minute destination/da... See more

Very clear instructions. Fair pricing. Fast and timely delivery with excellent tracking. Our daughter was studying abroad and we traveled with her afterwards for two weeks. Our choice was ship all bu... See more

Outstanding experience. Got to talk to actual human beings who answered my questions clearly and carefully on several occasions. They got my bags across the ocean and through some small Customs, holi... See more

My bags were collected promptly on 9th January 2026 from Chester UK and delivered to Brisbane on 19th January 2026 super quick! I can’t fault the service received. I underestimated the volume of one... See more

My girlfriend and I sent bags to Mexico in early July. They were never delivered. The bags sat at the customs without ever being inspected by the Mexican government, were declared abandoned by Mexican... See more

Everything went as I hoped. My luggage arrived in Paris and was delivered cheaper and easier than with airline since I had multiple bags. The last leg the courier said he could not find address but... See more

Slight problem with the courier calling to collect our boxes who we think was a sun contractor. Phone call to send my bag sorted very quickly where we got an apology and reimbursement of one of the bo... See more

I have used Send My Bag several times in the last years. It always worked really well, parcel picked up when agreed and well communicated when I could expect it to arrive. The quote calculation is als... See more

Our experience with send my bag, from UK to Spain was really good, in one week we had all our things with us, the tracking worked good almost all days, except on the weekend that we didn’t know where... See more

Used last year to hotel in Austria - case there when arrived, picked up per instructions and delivered home on time. 2025 within UK to destination -juat as efficient. Return yet to happen. Concern... See more

Instructions were very clear. There was a generalized list provided of what not to pack before we confirmed shipment and then a more final detailed list during confirmation that should be provided ini... See more

Do not use this service if you need reliable couriers. They are just a front for FedEx and can offer no solutions, control or explanations when things go wrong or drivers don’t turn up. They will even... See more

I recently shipped a bike with Send My Bike. The packaging was a dedicated box specifically designed for this purpose by a professional company. The shipping price was very high. My bike arrived dam... See more

They subcontract DHL. I filled a super detailed packing list through SendMyBags site, printed it and attached it to the first bag, therefore following all instructions. Then DHL ignored the list: t... See more

Interesting that at no point did SendmyBag highlight you needed to pay excise duties on your own, already worn clorhing. Used the facility as my traveling companion was in a wheelchair so thought it b... See more

Firstly, i followed the size measurements to a tee, apparently it was oversized, charged me $113 more. Secondly, theres a few tutorials on their website but leave out the important bits like what d... See more

Case collected on Monday as planned. Fed ex confirmed they would deliver on Tuesday. Later on Tuesday I tracked the case, still in Poole depot. I contacted customer service. They told me the ca... See more

Shipping labels arrived after pick up. They should be sent on initial Enquiry or overnight. My last shipment was picked up on time by DHL arrived with my ziplock bag labels intact. Website entry item... See more

The pick up and delivery and instructions were good albeit more complicated and costly than estimated partly because of US Customs I’m sure. The recommended baggage tags were purchased but arrived a w... See more

The online booking system is user friendly. The charges are reasonable. Tracking app isn’t great. Doesn’t show full tracking of where bags were only when they reached depots. Driver was professiona... See more

The service is okay and our bags arrived, so we can't really complain. However, the information provided is misleading and dishonest. Just be aware when they advertise 99 pounds for a bag up to 15kg... See more

Pick up and drop off were fine but I was sending over vinyl records and even using the double strength cardboard boxes and plenty gorilla tape the boxes we really banged up on arrival. I would suggest... See more

It was easy to book and delivery was quick, only took two days to deliver from Australia to Singapore, door-to-door. Went smoothly, no damages. Appreciate the student discount. Only downsides are s... See more

Great service. Shipped 23/12 from Australia using the 'Boxes Only' service. No time given for pick-up, which was a bit annoying, but luckily was doing cooking for Christmas all day so didn't mind stay... See more

We have used sendmybag twice inbthe past two years to ship from California to France. They have real humanbeings and superb customer service hours. Everyone I have interacted with seems like an owner... See more

First time I used Send My Bag and would definitely use again. I’m from Australia and shipped my golf clubs from Southern UK to Scotland while travelling in Europe. Website was clear, process was re... See more

Could not believe they picked up our bags on Friday in Denver and they arrived in Florence, Italy FOUR DAYS LATER on TUESDAY!! No hang ups in customs and no problems with anything! Everyone was except... See more

Living in Northern Ireland. Going back to university in England and night before realised too much stuff. Very easy went online printed my labels. I got my bag picked up the next morning and delivere... See more

After reading some poor experiences I was a little skeptical but needed to move my excess bags from UK to NZ. I am super impressed by the service, super speedy, prompt communication and cannot fault a... See more

I've used Send My Bag a few times now to deliver boxes from Ireland to another country. The service has been exceptional every single time. The boxes always arrived in perfect condition, with no damag... See more