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Sensee Reviews 21

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TrustScore 3 out of 5

3.2

Contact Lenses Supplier
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Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

Information provided by various external sources

Lunettes et montures pour femmes, hommes et enfants. Correctrices, solaires ou anti lumière bleue, toutes nos montures sont fabriquées en France.

Contact info

  • Boulevard Haussmann 140, 75008, Paris, France

  • sensee.com

3.2

Average

TrustScore 3 out of 5

21 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Support didn't work.

Good company and good choice until a problem happens. Card payment (first one) works only in FireFox and they lost my bank transfer so the order was delayed for 3 weeks without any excuse. Czech support didn't answer at all so I had to contact German support, luckily, they were able to solve the problem.

3 April 2025
Unprompted review
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Reply from Sensee

Dear M. Spiridonov,

Thank you for taking the time to share your experience. We're truly sorry to hear that your recent interaction with our service did not meet your expectations, and we appreciate the opportunity to address your concerns.

Your feedback is extremely valuable to us, and we are taking it seriously. If there’s anything else we can do to make this right or if you have any further concerns, please don’t hesitate to reach out directly. We truly appreciate your patience and understanding.

Kind regards,

Rated 5 out of 5 stars

I have worked for Sensee for almost 5…

I have worked for Sensee for almost 5 years and have always found management to be extremely supportive. There are also numerous opportunities to progress with Sensee. This is not your average work from home job, Sensee have great social events (all online) and you really feel like you are part of a team.

25 August 2020
Unprompted review
Sensee logo

Reply from Sensee

Thank you very much for your kind and thoughtful feedback.

We are truly pleased to learn that your experience at Sensee over the past five years has been so positive. It is deeply rewarding to hear that you have felt supported by management and have benefited from the various opportunities for professional development within the company.

We are also glad to know that the sense of community fostered through our virtual events has contributed to your feeling of being an integral part of the team, despite the remote nature of the work.

Kind regards.

Rated 3 out of 5 stars

good sunglasses

good sunglasses, cant say much aBOUTTHE customer service

20 June 2020
Unprompted review
Sensee logo

Reply from Sensee

Thank you for taking the time to leave a review.

We would like to kindly clarify that we specialize in selling contact lenses and do not offer sunglasses on our website. However, we still appreciate your feedback and are pleased to know you are satisfied with your purchase.

Should you ever need assistance with your contact lenses or have any questions, our customer service team would be happy to help.

Best regards.

Show reviews in all languages. (21 reviews)

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