SilkFred Reviews 14,928

Used to really like SilkFred, but recently the quality of products I have received has gone down (either poor quality material or the fit just isn't as expected)... such that I returned everything o... See more

Great clothes and reasonably priced. However REFUNDS TAKE FAR TOO LONG. Up to 2 months from date of return and only if I actively chase them up via their chat function. Appreciate that they... See more

Reasonably priced garments for fashion but why does it take so long to receive them? Still waiting for my holiday garments it’s been over 10 days and unable to track shame next day delivery is not... See more

New Years Eve outfit sorted! Like to choose something a bit flashy and this sequinned jumpsuit fits the bill. I am really looking forward to wearing this garment which I felt was reasonably pr... See more

Gave 5* as I really like SILK FRED clothing & thier website. Plenty of choice. Only issue i have is when ordering on line you sometimes need to order 2 different sizes which means you need to retur... See more

Excellent customer service from Helen (don’t have a last name for her). A few items from my order hadn’t arrived despite tracking saying ‘delivered’. I wasn’t able to select refund for two other item... See more

Do not use. Be really careful ordering. I spent over £100 had no confirmation, no items, no response from customer service after over 2 weeks of trying so now having to try and get my money back fr... See more

Silk Fred has provided me with a fabulous shopping experience. Wide choice of beautiful clothes that fit really well and look amazing on!! Always on time delivery No issues if I need to ever r... See more

Forever Buzy Sequin Wrap Midi Dress in Black by Jenerique I had a 60th Casino Royal party to attend and nothing suitable to wear in the shops, I came across a couple of dresses from Silkfred so ord... See more

As with other reviews, if you purchase and are happy with your item Silk Fred are great. However, as expressed in previous reviews they DO NOT follow their own refund guidelines. I have contacted them... See more

I love the range of items available on Silk Fred and the idea of supporting smaller brands within their business model. However for the second time this year I am waiting a refund which has exceeded t... See more

Ordered a dress for an upcoming wedding. Was very reasonably priced and was a little dubious when ordering that the quality may not be great. However I was blown away when it arrived. Absolutely lo... See more

Everything was ok until the point of returning and refunding. I returned two items from separate orders about 6-8 weeks ago and did not receive my refunds. Luckily it's all tracked via logging into m... See more

I ordered a dress 10 days ago, and it was supposedly dispatched 6 days ago. The tracking code provided doesn’t work, and the item has not been delivered. I contacted customer service via their messa... See more

Having purchased many items from SilkFred I have to say they have the best customer service I have experienced. Recently I purchased shoes from another company their after sales service was appall... See more

I love Silkfred. There is an amazing array of ladies clothes, shoes and accessories to suit everyone. They promote independent designers. I have purchased several times and never been disappointed. I... See more

Ordered two dresses which sadly did not suit and returned them both immediately. They were received on 17 September by Silkfred who have yet to issue a refund despite my emailing and failed attempts a... See more

I purchased these lovely pair of brown knee high boots that looked extremely expensive for a great discounted price and got extremely good value for a fraction of what a pair that quality would normal... See more

Although I've not bought a lot from Silk Fred, I can only express my complete satisfaction with the goods. The size, design and quality are superb. My only disappointment is that there are not a goo... See more

I loved my purchases but unfortunately what I did choose didn't suit ,and also waiting on an order,had to query it and (oversite on my part )my question was dealt with promptly and efficiently,which w... See more

Ordered dresses for a wedding, unfortunately neither suited so i returned over two weeks ago. Still no refund- the only way to contact them is via their ‘online chat’ which offers no support. This... See more

Ordered once and returned with no issues. Second order half of it took ages to arrive with no explanation why. Returned 4/5 items and it’s been weeks with no return. Confirmation that 2 were rec... See more

Ordered dress want to return every time I go into my account to do return the label won't come up. There's only a robot chat can't get onto customer service I'm a week trying and very disappointing.... See more

I like the shop and the different options are good when looking for something like a wedding guest dress. I get that it's different brands in one place but I was a bit annoyed having to pay £16 worth... See more

Order Number: 10820405 I returned two dresses in the same parcel on 14 March, it’s now 5 April & I still have not received my money back. Return due to their sizing being bigger than average. I chas... See more

Incredibly poor experience. Parcel was lost in transit so ended up being 2 weeks until it was delivered. Both dresses I ordered were poor quality and I didn’t bother trying them on. Returned, conf... See more

Awful experience buying from Silkfred. Overpriced clothes, dreadful quality. I bought 3 items, returned them all, had to pay THREE separate return fees because Silkfred sourced each item... See more

Awful Returns policy is dreadful Returned an item on the 9th August Only acknowledged on the 15th August They only started the refund process on the 4th September, ( after being chased twice... See more

Bought two dresses and returned one, as was too big - refund took over 3 weeks to be processed and was only processed when I chased up, I complained to customer service and got there generic respons... See more

So disappointing! I’ve been waiting for a refund for over 3 weeks. Got an email to tell me it was being processed almost 3 weeks after an email telling me my returns had arrived. Have sent 3 on li... See more

Very poor quality dresses for the price and sizing does not seem accurate. Only kept one out of four dresses ordered. Had email to say returns had been received 12 days ago....still no refund and... See more

Terrible customer service Still waiting on £300 refund after 15 days of returned items being received and accepted Emails sent to Helen and just being fobbed off and latest email saying she wil... See more

Very disappointed with this company. Ordered four items, looking for something to wear for a wedding. One arrived promptly. No sign of others. Eventually (appropriately two weeks later, no explanatio... See more

I hadn't received a refund for something I'd returned almost 2.5 months prior, and had an email from Silkfred saying they had received the items over 2 months ago, but still no refund was processed. I... See more

When someone orders 4 items (same order no.)and they all arrive in different packages so when you need to return all 4 parcels you have to pay individual shipping charges on each parcel and you have... See more

I have a problem with orders that were returned & accepted back by you but I haven't received the refunds which have now back with you since 4th July & the 9th of August Way outside the 14 days w... See more

I was sent the wrong item......tried to return it without being charged return shipping fee for something I didn't even order. Endless Chatbot circle of communication......can't get anyone to help... See more

Items arrived quickly, however 2/3 items returned within the same week. I received an email stating they had arrived and I would get a refund within 14 working days, however 3 weeks later I still had... See more

I’ve waited nearly a whole calendar month for my refund and, for a big online retailer, I think this is outrageous. I’ll never shop here again. The dress itself was not as picture (the waist in the on... See more

Ordered a dress advertised as 100% cotton - the dress arrived, the lining was infact, not cotton and cheap polyester. Who wants a cotton summer dress with a hot sweaty polyester lining like thi... See more

I've wanted ot order from SilkFred for a while and was finally in a position to make some purchases. I won't be repeat business. The multi-dispatch costs are prohibitive, the items were really varying... See more

I ordered my dress in the first week of February and still don’t have it. Like others I kept being told about a new warehouse and issues with that but no indication of when I would receive my dress. D... See more

I received emails stating my returns (£165 worth) had been received on 20th July and that refunds would be processed within 14 days. It is now 11th August and still no refund. I will be contacting... See more