While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Spirii er din full-service e-Mobility platform med markedets førende ladeløsninger til erhverv, det offentlige og private elbilister. I tæt samarbejde med vores partnere, sørger vi for enklere og smartere opladning af elbiler hjemme i privaten, hos virksomheder med el-flådebiler og medarbejder samt gæster i elbil, eller i det offentlige rum. Vi skræddersyr den helt rigtige løsning til dig og dit behov, så det altid er nemt at oplade elbilen og tage del i den grønne omstilling. Vores ladeapp Spirii Go giver alle elbilister nem adgang til opladning i hele Europa, og giver dig også mulighed for at betjene din ladeboks derhjemme. Med f.eks. funktionen "Tidsindstillet opladning", får du mulighed for at udnytte strømpriserne, som du også kan se i appen, når de er billigst. Du kan læse meget mere om os på vores hjemmeside www.spirii.com.
Bragesgade 8B, 2200, København, Denmark
2.8
455 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with the log-in and the home charger. Nicolai took care of it right away and resolved the issue fast. Great service
Reply from Spirii
Hi Ernest,
Thank you for your feedback, it's appreciated.
We will loop the praise back to Nicolai.
Let us know if there should be anything we can help with in the future.
Kind Regards,
Team Spirii
This system locks $50 from your account for each charging attempt...even if the charge fails. I was charged multiple times just trying different outlets that showed green and had no visible errors, but still didn’t work.
Tried switching outlets? That’s another $50 hold for days. No successful charge, just multiple pending charges.
And when you try to reach customer service? You won’t get through. It’s practically non-existent.
Reply from Spirii
Hi John,
Thank you for your review.
I am very sorry that you have an impression that we are non-existent. We are very much here, and our support center is open 24/7 365 days a year when you call the support number in the app.
Regarding the $50, this is a reservation and not a charge on your account. The reservation is instantly released, but we are aware of some card providers keeping the reservations visible on the account for a longer period. We are actively working on minimizing this inconvenience for our users as much as possible, but it is a market standard to make a temporary reservation the account to verify that sufficient funds are available. This is not a charge and it is released instantly.
I am very sorry, that you have had this bad experience with using our service. I hope the above addresses any concerns, and I have also requested some info from you to reach out and make sure any other questions are answered.
You are always welcome to reach out to us through [email protected]. You can write "ATT Lucas" and I will make sure to get directly back to you. You can also share your info here on Trustpilot, as I just sent you a request.
Again, apologies for the inconvenience, and please reach out for any further support needed.
Best regards, Lucas, Spirii.
I had public charging enabled in my apartment parking a week back, but I wasn’t able to charge due to some issue. Sending an email just highlighting the problem, I was pleasantly surprised to see quite prompt action from Spirii (Lucas from support team, thank you!) to get it rectified and get charging working quite quickly. Great example of listening to the customer and responding promptly.
Reply from Spirii
Hi Saurabh,
Thank you for your feedback, it's appreciated.
We will loop the praise back to Lucas.
Let us know if there should be anything we can help with in the future.
Kind Regards,
Team Spirii
Unreliable, expensive, inconvenient. My charger works 90% of the time. Other 10% is when I have to use car and my battery is flat. Getting charging tag isn't simple, and when you get it, it doesn't work.
And finally, they do a reservation of 500 SEK before every charging session. Ocassionaly runs my account dry before remainder is refunded to me since it might accumulate 5-6 reservations.
My car is plug-in hybrid. To charge it from 0-100% it takes only 12 kW which is around only 40 SEK.
Terrible. I'd never use it, but my landlord is incapable of installing their own chargers so I'm stuck with this nightmare.
Reply from Spirii
Hi Alexander
We are sorry to hear about your experience.
First of all, we are sorry that you don't seem to have contacted us about this, so we could have had the opportunity to explain the situation.
The price is set by the owner of the location where you are charging, not by us.
We would like to help you with the reported unreliability, that you are experiencing, as we do not see any failed transaction on the location in question.
It's correct that we reserve an amount (300 SEK) to validate that the card is active and have the necessary funds to pay for the session. We lift these reservations as soon as the sessions starts.
You are more than welcome to contact us on [email protected], so we can help you with any issues you have.
Kind regards,
Team Spirii
Arrogance and no help, if you get parking penalty because of a charger problem with charging cord falling out under the charging
My Answer: I can send en video, because charging cable is fallen out today too . Just show more interest to get evidence
Reply from Spirii
Hi Darius
I'm sorry to hear that you have had a bad experience charging on one of our chargers.
I can see that we have tried to resolve the issue but, since we couldn't provide any technical data showing that the charge cable had fallen out by itself, we couldn't provide you that technical evidence to overrule the parking ticket.
I hope for your understanding.
All the best,
The Spirii-team
For sure the worst one I have ever seen among all other apps for elbil, just looking forward to change my company
Hope you dont go for it.
Many time happens, not working with no reason
The option of planning the charg in a specific time disappears with no reason
You can not see the prices of the amount of kwh
The prices in the app does not match the electricity app in our area
Hope I can change my el company very soon
Really bad customer service
Reply from Spirii
Hello Atina,
Sorry to read about your experience. The reason issue you have experienced have been due to the hardware providers server, and not Spirii.
If you have had another operator or non you would also have experienced the issues.
We are as mentioned very sorry for the inconvenience, that the issues have caused. We are supporting the hardware provider to avoid future incidents.
Kind Regards
Kasper, Spirii
For the second time in 10 less than 2 weeks, the charging box I connected my car to at Energivej (Lyngby) doesn't work. I had to call customer service (they responded fast) and stand outside in the cold for several minutes hopelessly trying to troubleshoot and reconnect the car a few times without any luck. Given the cold season and higher demand for charging, this issue has become quite inconvenient and I'm not sure if I should rely on their charging stations anymore.
Sprii should invest more in maintenance and/or higher quality infrastructure.
Reply from Spirii
Hi Hamid
Thank you for your review.
That chargers at DTU are not owned by us, we provide the "platform" from where you can access the chargers, but the owner in this case DTU, decides what kind of hardware they want to use. In Spirii we don't own any chargers, we only "operate" them.
I have send you an email explaining the details of the charging session and what seems to be the reason why you had trouble charging.
Kind regards, Toke, Spirii.
The charging stations DK. SPI. ZS275*1, DK. SPI. ZS280*1, DK. SPI. ZS201*1, DK. SPI. ZS213.1 have been out of service since 31-10-2023. Problem was reported the same day and several times after that day. No solution, no information, no response. This shameful situation has obliged me to change my car charging routine, wasting 30 minutes per day to the nearest charging station.
What a poor service!!!
Update 27-11-2023. From an outside prospective it seems we are watching a ping pong game between DEAS (property manager) and Spirii: Property manager states that problem is fixed but chargers are out of order, Spirii states that property manager did not inform them. However, and as a matter of fact, I and other tenants of the location have been without charging stations for almost one month. :(
Update 29-11-2023. Charging stations back at work, Almost one month after 🍾
Reply from Spirii
Hi Jose
I'm sorry that you've had a poor experience.
We did respond and act on the problem that you've reported, the same day that you contacted us. As the issue required a technician at the site, we escalated this and the day after we had a technician there to look into this.
Unfortunately the issue was beyond our control, as the property where the chargers are installed have a faulty supply board. We have contacted the owners of the property and informed them of the issue.
We apologize that we did not do a good enough job of informing you of the process that was going on, and for the inconvenience.
We hope to have the location up and running as fast as possible.
Kind regards, Max, Spirii
Update:
We are sorry that the process was dragged out.
The day after we were informed that the supply board was fixed, we had our technician at the site to get the chargers up and running again.
We hope there's some understanding that we can't control issues like this, and that we always try our very best to fix any issues as best as the circumstances allow us.
Kind regards, Max
Spirii
Very bad experience with the app and the support. The app is full with bugs and the support not very helpful. The charging station was not releasing the charger despite appearing free in the app. I tried to start and stop (which costs 50dkk) but that did not solve the problem.
Reply from Spirii
Hi Kosta,
Thanks a lot for your review.
We have tried getting in contact with you without luck. You are more than welcome to get back to us on [email protected], as we are very interested in solving your issues.
We have not heard from other customers regarding the many bugs you have noticed, so we would like to see what you are experiencing in the app in order to solve the issues.
For your information, it does not cost 50 DKK to start and stop a charge session. It is just a reservation of 50 DKK to make sure there is enough money on the card to start a transaction, and it is therefore not an actual charge on your card. The charge on your card will occur when the charge session is finished, and the full consumption is known from your charge session.
As written above, we really hope you would get in contact with us, so we could help you with the app.
Kind regards, Lucas, Spirii
Very fast support for adding a user to a charger (answered email at 20.00!). App is pretty nice too
Reply from Spirii
Hello Adam,
Thank you for your review.
We are glad we could help you, and that you have had a good experience with us so far.
Kind regards, Lucas, Spirii
The customer service personnel, Trine, was excellent. She took her time to explain and help us with the challenges we were facing with the home charger. She promised to follow up on a couple of questions and she did so. Any time we called the support, we received help without having to wait longer. For the product, so far it is working fine. I will provide an in depth review of it when I have used it enough
Reply from Spirii
Hi Joseph,
Thank you for your review, I'll be sure to pass your kind words along.
Best regards
Thomas, Spirii
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
