Monta Reviews 4,351

Was at Down Hall Hotel in Essex … these chargers were useless, causing stress where it wasn’t needed. Got there an hour earlier than I needed to be to relax after a drive, plugged in the charger … nothing, nothing changing on dashboard or anything. Instructions say to scan the qr code, not working. Tried another charger, scanned the qr code, not working. Go onto the website, it asks for the location, I put that in, not recognising the location, it asks to put the location code in manually, the chargers have no sign that says THIS is the location code, so have to go online and ask ai to locate it, o try a few different numbers on the charger and one of them is correct ( a simple label saying this number is the location code would have been great) nothing still not working. Keep in mind this is a terrible phone signal area and everything only works via the internet.
There is no facility to just tap and pay. So I have to create an account put bank card in etc and try again. Nothing still working. I call “support” it gets cut off three times (low signal area) when I get through its AI not even a real person who asks me to do the things I have already tried … finally it tells me it will send a code. Code doesn’t come through, I’m am say there doing that silent thing we do when it’s either stay silent or explode, 15 mins later the link comes through via text, I click on that and do as it asks, doesn’t work first time, finally works second time. After an hour a five mins I finally get the charger working …. Then it’s only 9.7 kw …

Absolutely useless having chargers that rely on the internet in a bad signal area. I would have given it a 1 star but I finally got it working. The greed of these companies also having ai support rather than paying real ppl even though they are useless in many situations fuels my irrational further. If you come across this charger save the headache and find another

Use to be good, know is very problematic specially if you want to schedule a charging it almost impossible.

It works when it works, but it is dependent on an internet connection, If you WiFi, for some reason sets out, I wish for you that you dont have to go to the emergency room or catch a flight. With monta, you are not always sure to have your battery charged.

Four chargers at Care UK site in Yate. None work, not even recognised in the app. Useless customer service and poor mobile signal.

It does okay. A little finicky, but overall it's okay.

Held £40 back and I'm still waiting a week later for refund,ive a good sm presence and will be sharing experience.
Absolutely shocking service,if I had £99 held back for fuel it would be back within seconds in previous car so I'm shocked you can't do same from charging aspect.
Needless to say off my charging point list like many others it seems from reviews.

Excellent solution for selling power on your charger, as long as your charger supports OCCP protocol and is MID meter certified. If you have location where EV charger can be publicly accessed and you would like to earn some money, this works great.

Shocking support via Ai. No help when the charger isn’t working and mine hasn’t worked for 3 days. I can’t seem to get someone out to fix this.

The home charge app for Monta is absolutely hopeless. I so regret getting the car charger I have which is for a Porsche and it was called raw sprung. It seems monster is the only app which controls this. It allows one charge per day. I did have EV charge on another app but it didn't continue because I don't think it was able to on my Vorsprung equipment. This app is absolutely hopeless. It charges my car to 40 miles and sometimes less. It's a one-year-old Porsche Panamera where is the other app I was using charged it to 49 to 51 miles, so this is costing every day. I have three low periods of tariff with octopus energy, and I just wanted to program those periods in, so when I put my charger in the car, it would charge in those periods, but it's only allowing one charging period unless you override it hopeless avoid

Billing is inconsistent and intransparent. Overstay fees are not in the charging point description. Stay away

Visited Chester Market Street car park, paid £3:50 to park for one hour, added 2.3 Kw (10 miles) and charged £1.22. Absolutely diabolical. My opinion avoid at all costs (especially when desperate for a quick charge). Head to the The Little Owl 2 miles away.

Cable get's locked in charger because app states unknown charging state and does not release the cable. Useless....avoid!!!!

Occasionally charges at selected times but usually about just after connecting. Setting up the app should be dead simple, I follow the steps and SNAFU every time.

DO NOT BUY. Absolute POS. I do not recommend. It only works 50% of the time. It is one of the worse things I have ever bought.

Started with a jammed app. A1 assisted however was contacted by Dina who sorted it all out very quickly. She Emailed me and was very helpful and clear especially as I am not at all technical . All in all a good outcome.

The charger stopped shortly after I’d plugged in so I got charged the penalty rates, was able to provide evidence to Monto on their app and they said they would refund me the charge… this was over 3 months ago and still no refund despite chasing multiple times and being assured I’ll be refunded.

I have a Rolec Wallpod served by the Monta app. I had a Rolec 'dumb' charger previously which gave me no problems. My experience of the Monta app is one of disappointment, frustration and regular anger! It regularly ceases, often will not connect and the event log is undecipherable to lay users. The standard Monta excuse is poor internet strength - yet there is no constant log record of this. The system is too unreliable to use overnight. Customer service is pathetic, unhelpful and takes forever. For the avoidance of doubt I wouldn't even recommend this system to someone I disliked!

Warning!! Do NOT get any EV charger that requires participation with Monta! The company and its app is absolutely useless!! Fellow EV drivers please don’t make the same mistake I did, the app keeps failing and there is no override and the support is awful!

On a trip to Co. Kerry, we had to avail of the on-site MONTA chargers at the hotel. What a stressful experience!
Plugged my car in and they debited my card €60, a holding deposit. An extortionate amount! The charger broke midway through the charge. So I had to move my car to the adjacent charger. Because it was considered a new charge, my card was debited again, €60! The car was charging at only 3.4kwh, a snail's pace. Meanwhile, because the first charger broke, 'ending charge' kept going around in circles. 24 hrs later it was still going around. This meant that the €14.24 of charge that I used, had not been charged to me and €60 was still on my card. I had received a receipt for the second charger and that €60 refunded earlier that day but the first one was still suspended.
Customer support was less than helpful because I was conversing with a robot who eventually decided that I should be contacted by a 'human'!! This agent did her best but could offer no help regarding the slow charge so I had to leave it on charge over night, should have been completed in less than an hour!
I contacted the agent again when I noticed the broken charger was still suspending the end of the charge 24hrs later. She did manage to stop it so the proper charge and refund should be forthcoming.
I will never use a MONTA charger again, life is way too short for that type of stress. Avoid at all costs!

Used a charging station with this company. Not only did they take a £50 reservation fee out of my account but then took another £6 reservation fee from my account for the same transaction. I got the money back after my charging session for the £6 transaction but not receievs the £50 back. When I contacted customer service I was told id get it back in 2 business days. I contacted again after this period to then be told by another colleague it actually can take 10 business days for me to have my money returned to me. Im not happy that theyve taken 2 payments off me for the same charge and due to an error on their part I now have to wait 10 business days. Although I do not feel confident ill even receive this back when I got the other money back from the £6 charge once my charge was complete. Will not be using these charging stations again. Never known a charging station take so long to return your money let alone take 2 reservation charges from your account for the same transaction