Had a great polished quick professional experience from Accountant Lillian Skinner . She provided a great service . 5 stars no complaints. My only concern is the platform software of Taxfit doe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Taxfix - Die Steuer-App. Steuererklärung war noch nie so leicht. Beantworte verständliche Fragen in der App und sicher dir deine Steuererstattung!
Köpenicker Str. 122, 10179, Berlin, Germany
Replied to 45% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to use! I got the same ammount as in the calculation!
Thank goodness for Svetlana, my last accountant decided last minute the day before self tax deadline that they was unable to do my return. Which as a anxious person sent me into a meltdown
I was then assigned with Svetlana who called me straight away and went through everything with me and it was all completed within an hour. She has honestly saved me so much stress and time.
Svetlana was so easy to talk to and really explained everything to me in detail to help me understand my tax. Can’t recommend her enough.

Reply from Taxfix
If you have a very simple tax return, this service might work, but frankly, simple returns are easy enough to do yourself on the HMRC website with a quick Google search.
My experience with the "All-in" package (costing £170) was frustrating and misleading:
Hidden Limits: The service is not truly "all-in". After uploading my files, I was told I had exceeded a 20-document limit and had to create my own summary sheets. Even after reducing the count to 15, I was told that holding shares jointly with my wife fell outside the standard service terms.
Wasted Time: With the self-assessment deadline just six days away and repeated requests for summary sheets of data collated and uploaded. Then being informed my situation (joint account with wife) exceeded the standard service. I was forced to give up and file the return myself.
Poor Admin: The booking system showed availability, but my accountant cancelled via email after I had paid. I agreed to rearrange, but then heard nothing and had to chase them down myself.
Verdict: The administrative chaos and hidden restrictions meant I wasted hours of time and £170 for a service I couldn't use.

Reply from Taxfix
Misleading “£169 all-in” pricing
I’ve been a customer for three years, but this year’s service was awful.
I paid for a consultation and was told I was entitled to split-year treatment and a potential refund. I then paid the advertised “£169 all-in” fee, only to find it covered a very basic calculation. I had to challenge the accountant twice before they even acknowledged my entitlement, and was then asked to pay another £170.
To make matters worse, a refund was initially processed without my consent.
This is misleading pricing and poor service. All in all, a very disappointing experience.

Reply from Taxfix
I want to thank the team for the great services and quick work from the finanzamt also. Big thanks

Reply from Taxfix

Reply from Taxfix
Had a great polished quick professional experience from Accountant Lillian Skinner . She provided a great service . 5 stars no complaints.
My only concern is the platform software of Taxfit does not pull through the correct information and makes some wrong assumptions.
I also have to start submitting quarterly tax returns from April and as yet they do not have an offering that helps me with the new rules which is causing me stress so I am looking elsewhere . But I can’t fault Lillian Skinners service grade A and she was very responsive to me .

Reply from Taxfix
The initially filed amount of refund was much higher than the amount finally approved by the tax office (already 2 years in a row, 2023 and 2024). Taxfix does not provide any follow up what was accepted and what was not by the tax office. This would be very useful, as I would appreciate to be able to understand the reasons for lower refund and maybe to correct some errors in the next tax filing.

Reply from Taxfix
Fantastic service.
I am an online business owner and wanted to find an online tax advisor.
Couldn't fault Taxfix.
They put me in touch with a fantastic advisor called Patricia - we converse via Google Translate, which works perfectly!
Whenever I needed help, Taxfix have been fast and very helpful.
I am a very happy client of both Patricia and Taxfix.

Reply from Taxfix
Application is so usefully and easy to fill tax form

Reply from Taxfix
It was easy to do and everything went on well thanks

Reply from Taxfix
When they were Tax Scouts they were much better. Now they take an age to respond which is running down the clock and making it all very stressful. The savings of using them does not justify the pain of working with them.
UPDATE: Since complaining to them directly, they have asked for an extension from HMRC. Not really the outcome we were looking for, as it's just kicked the can down the road. And when we need the extension for real next time, we will have wasted it on with Taxfix.

Reply from Taxfix
I used this aap for few years and it seems easy and reliable for submitting the tax returns. Unfortunately this year (2024) when i submitted the returns , taxfix said i am eligible for aprox 2500 € , but in actual I got only 1053€ . I dont understand why this much difference happened ??

Reply from Taxfix
everything made so simple. I did it myself without prior experience. and finally I got tax return of the highest possible amount. I really recommend it.

Reply from Taxfix
It was a smooth way to fill out all data without any confusion. Thanks

Reply from Taxfix
Actually great. Easy to fill out, with some tips even. Got money back very soon. Would totally recommend

Reply from Taxfix
It has become a piece of cake to file my taxes using taxfix. I have used it twice until now and have always received a significant amount back

Reply from Taxfix
I had a great experience using the Taxfix app for my tax filing. The interface is very user-friendly and intuitive, making the process simple and stress-free. It guided me through each question clearly and helped me understand what was needed. I really appreciated how accurate it was and how it kept me up to date throughout the process. Overall, Taxfix made tax filing easy and efficient—I highly recommend it

Reply from Taxfix
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.