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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight the prices as a strong point, with many reporting them to be very competitive. However, opinions diverge significantly on aspects such as product quality, delivery service, and the overall ordering process. This suggests a lack of consistency in these areas, making it difficult to form a definitive conclusion. People have expressed mixed feelings regarding the products they received and the delivery service. Some appreciate the condition and timely arrival of their orders, while others report issues such as damages, delays, or even non-delivery. Similarly, experiences with the ordering process seem to vary widely, with some finding it smooth and efficient, and others encountering problems with tracking, communication, or unexpected additional fees.

Based on these reviews

Rated 4 out of 5 stars

got a philips long slot toaster not available in uk to match other stuff owned. shipped with a free uk plug adapter. took about a week longer than expected but arrived safe in large box with royal ma... See more

Company replied

Rated 4 out of 5 stars

Excellent service. Hairdryer arrived quickly and was well packed and protected. Unfortunately, I hadn’t absorbed the fact that it was fitted with a European plug. I need to purchase a British adapter... See more

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Rated 3 out of 5 stars

They advertised a good price for a NAS, but neglected to mention I would be hit with duties and admin by UPS that put nearly 20% on the price. Email to their support address (only contact I could find... See more

Company replied

Rated 3 out of 5 stars

Hi.i purchased a glow speaker at technn.i was worried since the reviews are not good.but for my side I did receive my goods and the support team did not dissappear on me.on my email enquiry they g... See more

Company replied

Rated 5 out of 5 stars

Great coffee machine at a great price. Ordered from the UK late Saturday afternoon and it was packed and despatched the same day. Tracking provided throughout it's journey through Spanish borders and... See more

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Rated 5 out of 5 stars

Context - mid-end computer monitor. For my part - their service was excellent. ~ Great price ~ Great comm's by e-mail after the sale - & during the intervening period (updates) ~ Estimate... See more

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Rated 5 out of 5 stars

35% cheaper than anywhere else in UK and delivery from Spain took less than a week . Excellent tracking and packing . Product perfect new condition. Will definitely use again if required.

Company replied

Rated 1 out of 5 stars

The items were never pickedup at their storage centre by DPD. Even though after countless messages in all ways via clientsupport they just stopt helping to find out what happened. Nobody helps you to... See more

Company replied

Rated 5 out of 5 stars

The phone was higher spec but cheaper than available via UK retailer. I was able to track it easily,and the phone arrived within the stated time and in perfect condition. The included charger is Europ... See more

Company replied

Rated 5 out of 5 stars

First time user of this website! Ordered on the 15th December to the UK (expected items to arrive some time in January) but were delivered today (31st Dec) much to my surprise and items were well pack... See more

Company replied

Rated 5 out of 5 stars

Decent multi-lingual web site easy to use and order from, useful FAQ section with UK price promise. I was kept up to date with the progress of the order, the expected delivery date and time slots was... See more

Company replied

Rated 1 out of 5 stars

I’ve been waiting to receive my parcel for a month now. Client support doesn’t answering after several tries of contact in which each time there were giving me vague and diffident answers with n... See more

Company replied

Rated 1 out of 5 stars

The delivery time increased as soon as you place the order. Still waiting for the item. After 15 days it looks like it is in France now. Don’t understand why Spain can’t ship directly to South Afric... See more

Company replied

Rated 1 out of 5 stars

Received a damaged stove on a pallet.Now expected to take it to a delivery point to return it.Can not speak to anyone by telephone or discuss by email . We were offered 30 Euro discount to accept the... See more

Company replied

Rated 5 out of 5 stars

The estimated delivery time was exactly as stated when I placed the order, so there were no delays at all. The package was wrapped securely in plastic; even if the courier had dropped it a hundred tim... See more

Company replied

Rated 1 out of 5 stars

They don't take responsibility and reaching them is impossible. They don't respond to my support emails even when I sent multiple, the only response I get is an automated AI message telling me thing... See more

Company replied

Rated 5 out of 5 stars

Good price online, I was a little wary as not all reviews were positive. Item arrived from Spain to Ireland in 12 days, not too bad. All works fine, A1 condition, a good saving on local prices. It als... See more

Company replied

Rated 1 out of 5 stars

Terrible experience with this company! The HP printer arrived with a broken glass screen, after nine messages and emails l was offered a €15 refund which was paid into my bank account one day and... See more

Company replied

Rated 2 out of 5 stars

I ordered a Naruto figurine from Bandai. Before placing the order, the site said delivery would take about 10 days. Once those 10 days passed, the delivery estimate was suddenly extended by another... See more

Company replied

Rated 1 out of 5 stars

They get a star but don’t even deserve that. TechInn has probably given me the worst online experience I have ever received from a retailer. They list items that they do not stock and have no idea whe... See more

Company replied

Rated 2 out of 5 stars

Way too many delays and hold ups without any communication. Held parcel and didn't ship for a week. Multiple delays with updates/tracking and After clearing plans Saturday to finally receive my order,... See more

Company replied

Rated 1 out of 5 stars

I did not received what I've ordered. The international delivery takes nearlya week, and then to my surprise this is not my product! Now I need to send it back but you need to waitup to 5 days, anoth... See more

Company replied

Rated 1 out of 5 stars

Terrible company. Customer service is awful. For a few weeks, they play with you via emails. No phone number to call. At the end, they don’t take responsibility for their failed product and of course... See more

Company replied

Rated 1 out of 5 stars

I ordered a xbox controller said I was supposed to be here but sept 24/25 it's October 1 still waiting. I ordered it sept 9th and I see nothing for delivery other then ups is waiting on product about... See more

Company replied

Rated 1 out of 5 stars

Order on 13/3/2025. Item not dispatched till the 20th and it's now the 24/3/2025 and not arrived yet was originally given a 5 day delivery on purchase. If it was not in transit I would cancel it. Thay... See more

Company replied

Rated 1 out of 5 stars

Do not use this company if you want to receive your goods any time soon or in fact at all! I ordered 16 days ago and the product hasn’t even been shipped yet, despite them saying it would be delivered... See more

Company replied

Rated 1 out of 5 stars

I regret not checking the reviews about the store before making my purchase. I live in Switzerland, and when placing the order, I wasn't informed about any additional costs beyond the produ... See more

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Rated 1 out of 5 stars

R61547801. Extremely poor returns process despite the company’s claim that returns are “free” and “no questions asked.” I had to send multiple emails over several weeks just to obtain a return label... See more

Company replied

Rated 5 out of 5 stars

From start to finish was spot on, website easy to navigate, good products at good price, delivered to UK no problems. Would recommend Techinn to anyone. Thankyou.

Company replied

Rated 1 out of 5 stars

Do not trust this seller. I ordered a five pack of Ilford FP4 but only received one film. They are dishonest. They also require a signature on delivery that complicates things if your not in. Appalli... See more

Company replied

Rated 3 out of 5 stars

Bought a razor which, according to description, was supposed to operate by mains electricity (wall socket). But it was AA battery-operated, and it was not mentioned. The description also stated that... See more

Company replied

Rated 1 out of 5 stars

cancelled my order without my permission, then claimed I cancelled the order, then claimed they cant ship to nz, and then claimed that i shouldve selected a different carrier. had two service agents b... See more

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Rated 3 out of 5 stars

Techinn advertised their product as in stock, however it wasn’t as they were waiting for a supplier. I cancelled the order, and to their credit they reimbursed the amount. They get a 3 star rat... See more

Company replied

Rated 1 out of 5 stars

They set items in stock but they don't have them. You pass your order, they take your money and then tell you you have to wait 10 more days for their stock to replenish, and on the given day? Nothing.... See more

Company replied

Rated 1 out of 5 stars

Ordered phone in September They sent me 128gb instead of the 256 I ordered, Tech inn in sent me the return label. I have sent the product back to techinn and I can see it arrived in there wa... See more

Company replied

Rated 1 out of 5 stars

Techinn lied about shipping on time. They sent me a fake shipment, recalled it quickly, and then they sent another, fake shipment again. The item I was supposed to get was a collector's edition... See more

Company replied

Rated 1 out of 5 stars

This is not a company you can rely on if things do not go to plan. Service response to issues is poor and ignores the customer. They finally acknowledged that they did not deliver the machine but I am... See more

Company replied

Rated 3 out of 5 stars

After reading mixed reviews about Techinn. I decided to take a stab and risk it, I ordered a Zatanna statue I really wanted (Great Price) My parcel came a not to bad time as it was coming from Spain..... See more

Company replied

Rated 1 out of 5 stars

I placed an order with them on July 27, and today is September 7, yet I still haven’t received anything. It was stated that the delivery time would be within a week! Terrible! So far, no one has respo... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology. Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more. Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. ✅ Online IT and electronic store with great prices.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a *NEW* phone on their website

Ordered a *NEW* phone on their website, but the product was clearly second hand. Have photos and videos to prove it. Made a complain on their website.

6 February 2026
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We are truly sorry to hear that our service did not meet your expectations.

For any after-sales issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.

We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.

We apologize for any inconvenience.

Sincerely,

Rated 5 out of 5 stars

Everything went smoothly

Great! Also well suited for holidaymakers (currently in France) who want to have something sent to them, as you don't need to have a permanent address in the respective country.
The delivery times could be more accurate; I cancelled my first order due to the long waiting time. Everything could be done online and the money was refunded quickly. I can't say anything about the service in the event of a warranty claim, of course.

31 January 2026
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

Damaged product

Ordering, tracking and delivery of my order was easy, but the product (wine cooler) and packaging arrived with significant damages. Customer support took a long time (12 days) to solve the issue, which was a very negative thing. Compared to Amazon's customer support, TechInn are pure amateurs.

23 January 2026
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We are sincerely sorry to hear that our service did not meet your expectations.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

If you need any further information or assistance, please contact our customer service by sending an email to [email protected].

Please accept our apologies for any inconvenience caused.

Sincerely,

Rated 5 out of 5 stars

First class delivery from Spain to UK

35% cheaper than anywhere else in UK and delivery from Spain took less than a week . Excellent tracking and packing . Product perfect new condition. Will definitely use again if required.

26 January 2026
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 5 out of 5 stars

Fast shipping

Fast shipping, everything as ordered

12 January 2026
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Great little cctv csmera

The dekco camera arrived on time. The instructions were Very easy to follow leading to a quick installation
I like this company. Excellent

16 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Parcel haven’t arrived.

I’ve been waiting to receive my parcel for a month now.
Client support doesn’t answering after several tries of contact in which each time there were giving me vague and diffident answers with no solution.
Edit after answer: There’s no option for cancelation only for return but I can’t do that cause I haven’t received my order yet.

Purchase made in Dezember of 2025 now it’s February 2026. No solution was showed to me. They promised 15-20 days to resolve the issue but now they aren’t answering email’s. Crooks, criminals, don’t buy from rhem!

Now TechInn is saying that their shipping partner says that my parcel was delivered but I haven’t received anything yet.

12 January 2026
Unprompted review
Techinn  logo

Reply from Techinn

Dear Customer,

We are very sorry to hear that you rated our service as not meeting your expectations.

We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.

In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.

Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.

Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.

On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.

We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.

Please excuse any inconvenience caused.

Best regards

Rated 5 out of 5 stars

From start to finish was spot on

From start to finish was spot on, website easy to navigate, good products at good price, delivered to UK no problems. Would recommend Techinn to anyone. Thankyou.

31 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 5 out of 5 stars

Great experience

Order arrived in very good condition. Replies quickly with queries.

31 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

A great purchase of 2 blue lock figures

First time user of this website! Ordered on the 15th December to the UK (expected items to arrive some time in January) but were delivered today (31st Dec) much to my surprise and items were well packaged and in perfect condition! Thank you! Would definitely use the website again :)

31 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

Disgusting company please read through…


Disgusting company please read through all one star reviews, ordered main Christmas gift for a child on November 24th with expected delivery date of December 3rd. Package wasn’t sent until after December 5th It is now December 29th and no sign of package. They did the same last Christmas with a package ordered mid November that didn’t arrive until January. Luckily I was able to replace those presents in time I wasn’t so lucky this year. but I thought this was a once off oversight and ordered from them again. I should have checked reviews first. They are selling items they do not have while lying about delivery dates leading you to believe you will have item well on time. Taking the decision away to order from a reputable company who actually has the products in stock they are advertising for sale. You will receive no apology just told to “wait patiently” as Christmas comes and goes. I’d advise to shop elsewhere with a company that values its customers
Reply to response from business
How early exactly are you advising? I mean if I order on November 24th and your site advices expected delivery date of December 3rd but order is not here by December 30th. You’re telling me I was in the wrong by not ordering early enough? What a patronising rude response. I’ll get in touch by email and would like a response showing me where exactly on your site it said that?! Stop lying and admit fault. Stop trying to make out customers are stupid. As I said disgraceful company

29 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

Due to the high volume of shipments during this period, collection and delivery times may vary, so we always recommend placing orders well in advance of the Christmas season.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

I recommend!

15 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

I will change this to a higher star…

I will change this to a higher star when i reccieve my goods i paid for...till then you get a 1 star as you dont even know where mu item is..

22 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 1 out of 5 stars

This is the worst website ever

This is the worst website ever. I ordered a grill as a gift, and for over two weeks they kept telling me the package was on its way and would be delivered on December 16th. On December 18th, I wrote back that there was no delivery, and they told me my order had been canceled right at the start. Terrible website, I won't order anything from there again. The grill was bought as a Christmas gift.

19 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We are sincerely sorry to hear that our service did not meet your expectations.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

Please accept our apologies for any inconvenience caused.

Sincerely,

Rated 1 out of 5 stars

AVOID! I’d give it zero stars if I could!

I’d give it zero stars if I could.
I made a massive mistake ordering from techinn! I will not make it again. My daughter’s main Christmas Present was ordered 19 days ago. Despite numerous emails stating the order is out for delivery, it’s stuck somewhere in France. It was not shipped for 10 days after the order was placed, and now it’s very unlikely that it will make it in time for Christmas.
May I just add that last year the order was cancelled by them as they sold out of the items I bought. What an unprofessional company. AVOID AT ALL COSTS!

19 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.

We are sincerely sorry to hear that our service did not meet your expectations.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

Please accept our apologies for any inconvenience caused.

Sincerely,

Rated 1 out of 5 stars

i ordered an item from here and was…

i ordered an item from here and was taking too long to ship out. I decided to cancel my order and still haven’t received my refund . i’ve contacted them through live chat and getting the same automated answers. Save your money and time i now have to go to my bank!

17 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear Victoria,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

If you need more information or assistance, please contact our customer service team by emailing to [email protected].

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 1 out of 5 stars

Unacceptable Delays

Do not use this company if you want to receive your goods any time soon or in fact at all! I ordered 16 days ago and the product hasn’t even been shipped yet, despite them saying it would be delivered 6 days ago. When I enquired about the revised delivery date, the response was I can’t tell you as it has been delayed! I cancelled the order in the end and will look elsewhere.

14 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear Scott,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

ordering process

ordering process, pricing and status update's

4 December 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Fast delivery

Good price comparing to another platforms and also fast delivery.

26 November 2025
Unprompted review
Techinn  logo

Reply from Techinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

I’m very happy about the whole…

I’m very happy about the whole experience. Got the product in a week and it was 40 percent cheaper than store bought. Great sound, slim design so it doesn’t obscure the screen.

21 November 2025
Unprompted review
Techinn  logo

Reply from Techinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

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