VINELLO retail GmbH | vinello.eu Reviews 33

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Avoid Avoid Avoid. Ordered 250 Euros of wine with a 2-4 Business day delivery and wine never arrived. UPS kept giving updates of in process but never recived order. Sent numerous emails to Vinello... See more

Rated 5 out of 5 stars

We ordered 6 bottles of sparkling wine, and would have ordered 12, but were obviously (also) a little skeptical about reliability, freight, integrity. Everything has been good! They arrived after a sm... See more

Rated 5 out of 5 stars

Thank you, I picked wines available in the warehouse. Package was sent next day already and UPS delivered the package from Dresden to VIlnius during three working days. Well done😊

Rated 5 out of 5 stars

Ordered 12 bottles of wine to Dublin. Price was cheaper than anywhere else and the bottles turned up within 10 days (you are also given a tracking reference to follow them). Will use again.

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Company details

  1. Wine Wholesaler and Importer
  2. Wine Storage Facility
  3. Wine Store

Written by the company

The VINELLO.winefamily is an international wholesaler and retailer of wine and spirits from Dresden in Germany. With an assortment of currently (02/2023) more than 17,000 different wines from more than 3,000 wineries, VINELLO offers one of the largest wine assortments in Europe. More than 250 suppliers, vintners, wineries and importers supply our large warehouse in the middle of Dresden, which also functions as a regional Click & Collect pick-up station. Every bottle delivered passes through the hands of one of our employees in Dresden. VINELLO packs and ships from Dresden.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service

Great Service
fast delivery
excellent wines

18 May 2025
VINELLO retail GmbH | vinello.eu logo

Reply from VINELLO retail GmbH | vinello.eu

🍷🍷❤️

Rated 1 out of 5 stars

Avoid Avoid Avoid.

Avoid Avoid Avoid.
Ordered 250 Euros of wine with a 2-4 Business day delivery and wine never arrived. UPS kept giving updates of in process but never recived order. Sent numerous emails to Vinello but no repsonse, No working contact number, so no way of contacting anyone. DO NOT USE THIS COMPANY THEY WILL SCAM YOU!

22 May 2025
Rated 5 out of 5 stars

Very nice selection of wines and…

Very nice selection of wines and helpful service. Sometimes there are gaps in the availability of certain wines but they will help clear that problem directly and suggest suitable replacements

8 April 2024
Rated 1 out of 5 stars

Scammers?

Scammers?. Very simple procedure: you choose the wine, you order, you pay. And that’s it. You won’t get the wine and won’t hear from them anymore. No working contact center, no replies to mails, no refund. DO NOT BUY!!!

25 November 2023
Rated 5 out of 5 stars

Great service

Huge assortment, accurate description and competitive prices.
Add reasonable delivery time and price.
And very good support. I made a mistake while ordering and had to address support. The issue was responded in no time.

Everything is perfect.

7 October 2023
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Had ordered 2 bottles of a French red wine. At arrival one bottle had no label. Within a few days the problem was solved - a new intact bottle was sent.

2 January 2023
Unprompted review
VINELLO retail GmbH | vinello.eu logo

Reply from VINELLO retail GmbH | vinello.eu

Thank you for the good rating. We are very happy about it. We wish you maximum enjoyment. Hope to see you soon 😍.

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