Avoid Avoid Avoid. Ordered 250 Euros of wine with a 2-4 Business day delivery and wine never arrived. UPS kept giving updates of in process but never recived order. Sent numerous emails to Vinello... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ordered 6 bottles of sparkling wine, and would have ordered 12, but were obviously (also) a little skeptical about reliability, freight, integrity. Everything has been good! They arrived after a sm... See more
Thank you, I picked wines available in the warehouse. Package was sent next day already and UPS delivered the package from Dresden to VIlnius during three working days. Well done😊
Ordered 12 bottles of wine to Dublin. Price was cheaper than anywhere else and the bottles turned up within 10 days (you are also given a tracking reference to follow them). Will use again.
Company details
Written by the company
The VINELLO.winefamily is an international wholesaler and retailer of wine and spirits from Dresden in Germany. With an assortment of currently (02/2023) more than 17,000 different wines from more than 3,000 wineries, VINELLO offers one of the largest wine assortments in Europe. More than 250 suppliers, vintners, wineries and importers supply our large warehouse in the middle of Dresden, which also functions as a regional Click & Collect pick-up station. Every bottle delivered passes through the hands of one of our employees in Dresden. VINELLO packs and ships from Dresden.
Contact info
Bärensteiner Str. 30, 01277, Dresden, Germany
- +49 351 46925655
- wine@vinello.eu
- vinello.eu
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Has everything you can wish in wine…
Has everything you can wish in wine selection. Very easy and helpful site to navigate and order..
EXPERTS...well done.

Reply from VINELLO retail GmbH | vinello.eu

Reply from VINELLO retail GmbH | vinello.eu
Avoid Avoid Avoid.
Avoid Avoid Avoid.
Ordered 250 Euros of wine with a 2-4 Business day delivery and wine never arrived. UPS kept giving updates of in process but never recived order. Sent numerous emails to Vinello but no repsonse, No working contact number, so no way of contacting anyone. DO NOT USE THIS COMPANY THEY WILL SCAM YOU!
Fast delivery
Prducts OK, late delivery.
The products are as described. The delivery missed the promised delivery date despite being quite expensive.
Order delivered in good condition.
Order delivered in good condition.
Small delay due to Xmas period
Very good service
Good value wines with very fast delivery
Thank you, I picked wines available in the warehouse.
Package was sent next day already and UPS delivered the package from Dresden to VIlnius during three working days. Well done😊
Very nice selection of wines and…
Very nice selection of wines and helpful service. Sometimes there are gaps in the availability of certain wines but they will help clear that problem directly and suggest suitable replacements
Good source for testing new wine
I choose Vinello instead of buying locally, because it's convenient and most of the time the wine I find here is better.
Scammers?
Scammers?. Very simple procedure: you choose the wine, you order, you pay. And that’s it. You won’t get the wine and won’t hear from them anymore. No working contact center, no replies to mails, no refund. DO NOT BUY!!!
Gifts of wine from overseas
It is so easy to order gifts of wine from
Australia for my family in Germany and the staff add a gift messsge for me - interacting with them on line is done well
Great service
Huge assortment, accurate description and competitive prices.
Add reasonable delivery time and price.
And very good support. I made a mistake while ordering and had to address support. The issue was responded in no time.
Everything is perfect.
In general very satisfied.
Excellent service.
Excellent service.
Had ordered 2 bottles of a French red wine. At arrival one bottle had no label. Within a few days the problem was solved - a new intact bottle was sent.

Reply from VINELLO retail GmbH | vinello.eu
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







