While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered shoes the same size I ordered before, shoes are too small. Wiecel accepts to return the shoes but insists on delivery to address in China which was not obvious on the homepage. Thus, I cannot... See more

Rated 5 out of 5 stars

The shoes are very comfortable and are made of extremely soft high quality leather. The sewing is also made very good. The shoes were delivered some days later than expected, but that‘s no problem. I... See more

Rated 1 out of 5 stars

This is just another fake Chinese company pretending to be an European company, but just drop shipping Chinese garbage products. There is no warehouse in central London, the products come f... See more

Company replied

Rated 1 out of 5 stars

I don’t recommend this website to anyone. The delivery time is very long, and they don’t stick to the stated timeframe. For returns, you have to send the order back to China and cover the shipping cos... See more

We perform checks on reviews

Company details

  1. Orthopedic Shoe Store
  2. Fashion Accessories Store

Written by the company

Erleben Sie ultimativen Komfort und gesunde Freiheit für Ihre Füße mit Wiecel™! 🌿👣 Unsere hochwertigen orthopädischen Barfußschuhe wurden entwickelt, um Ihnen das natürliche Gefühl des Barfußgehens zu ermöglichen – kombiniert mit gezielter Unterstützung für eine gesunde Fußhaltung. Mit Wiecel™ entscheiden Sie sich nicht nur für außergewöhnlichen Tragekomfort, sondern auch für ein durchdachtes Design, das aktiv zur Fußgesundheit beiträgt. Warum Wiecel™-Barfußschuhe? ✅ Natürliche Bewegungsfreiheit – Die flexible, dünne Sohle passt sich Ihren Füßen an und ermöglicht ein unverfälschtes Laufgefühl, ähnlich wie barfuß. ✅ Gezielte orthopädische Unterstützung – Ideal für Menschen mit Plattfüßen, Hallux valgus, Plantarfasziitis oder anderen Fußproblemen, da sie die natürliche Fußform fördern und den Druck auf die Gelenke reduzieren. ✅ Ergonomisches Design – Unsere Schuhe unterstützen die richtige Körperhaltung und helfen, Rücken- und Gelenkbeschwerden vorzubeugen. ✅ Leicht & Atmungsaktiv – Hochwertige Materialien sorgen für ein angenehmes Fußklima, auch bei längerem Tragen. ✅ Nachhaltig & langlebig – Wir setzen auf umweltfreundliche Materialien und eine robuste Verarbeitung für eine lange Lebensdauer. Ob beim Spazierengehen, Arbeiten oder Sport – mit Wiecel™ genießen Sie das Gefühl maximaler Freiheit und Komfort, Schritt für Schritt. Geben Sie Ihren Füßen das, was sie verdienen – ein gesundes, natürliches Laufgefühl! 💚👟✨


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered shoes the same size I ordered…

Ordered shoes the same size I ordered before, shoes are too small.
Wiecel accepts to return the shoes but insists on delivery to address in China which was not obvious on the homepage. Thus, I cannot recommend this company at all.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

perfect for my problematic feet

The shoes are very comfortable and are made of extremely soft high quality leather. The sewing is also made very good. The shoes were delivered some days later than expected, but that‘s no problem. I was looking for shoes for my very problematic, surgically treated feet for a long time, now I have found the perfect shoes! I will buy some warmer ones for the winter, too! With these shoes I like walking again, no more hurting feet! (As I experienced, one should start slowly with short wearing time and extend it slowly, otherwise the muscles in the feet can hurt a bit in the beginning…)

10 June 2025
Unprompted review
Rated 1 out of 5 stars

My worst online shopping experience

I don’t recommend this website to anyone. The delivery time is very long, and they don’t stick to the stated timeframe. For returns, you have to send the order back to China and cover the shipping costs yourself — which are almost as expensive as the order itself. This was my worst online shopping experience.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Just another fake Chinese dropshipper

This is just another fake Chinese company pretending to be an European company, but just drop shipping Chinese garbage products.

There is no warehouse in central London, the products come from china with a new shipping label pasted on it along the way.

The return address is in Hong Kong, making returns insanely expensive (and part of the strategy to prevent people from returning them).

Also, according to their website, "Our website sells personal information". So be sure your details will end up in some scammer database.

The products themselves are pure garbage, very low quality generic shoes, not worth €10. The exact same shoes are available from a lot of other "brands", just with different logos applied to them, or directly from China through Temu and others.

Avoid at all costs.

11 May 2025
Unprompted review
Wiecel™ logo

Reply from Wiecel™

Dear Customer,
thank you for taking the time to share your experience – even though we're genuinely sorry to hear that it was such a negative one.

We would like to clarify a few important points:
Wiecel is a legally registered company in the UK, and we collaborate with manufacturing partners in Asia – a fact that is openly disclosed on our website. This allows us to offer barefoot shoes at accessible prices, while still focusing on function, durability, and comfort.

At the moment, returns are processed through our logistics hub in Asia, and we fully acknowledge that this is not ideal. That’s why we’re actively working on offering return solutions within the EU, to significantly improve the return process for our European customers.

We’re truly sorry that you found the quality of the shoes disappointing. Our goal is to deliver shoes that meet the expectations of customers who value barefoot movement – and we’re constantly working to improve both materials and customer experience.

If you’re open to it, we would love the opportunity to review your case and find a more satisfying resolution. Please feel free to contact our support team directly.

Kind regards,
Your Wiecel Team

Rated 1 out of 5 stars

Never again

I'm extremely disappointed, as I've been waiting 14 days for my order. I can't even track the delivery.

8 May 2025
Unprompted review
Wiecel™ logo

Reply from Wiecel™

Dear MB,
we're truly sorry to hear about your disappointment, and we completely understand your frustration with the delay and lack of tracking.

Shipping times can vary depending on the destination, but 14 days without an update is not acceptable. This is absolutely not the experience we want to offer our customers.

Please contact our customer support with your order number so we can immediately investigate the status of your shipment and provide a clear update. If your order has been lost or delayed beyond reasonable expectations, we will of course offer a solution — whether that’s a replacement or a refund.

We appreciate your patience and the opportunity to make things right.

Best regards,
Your Wiecel Team

Rated 5 out of 5 stars

This are my 3rd pair of barefoot shoes…

This are my 3rd pair of barefoot shoes and I love them. Unfortunately the second pair (bought 3-4 months ago) didn’t fit to me. The size was 44, but they are too small for me. Now the 3rd is also size 44 and they fit perfectly.

15 January 2025
Unprompted review
Wiecel™ logo

Reply from Wiecel™

Thank you so much for your feedback! We’re thrilled that you’re loving your third pair of barefoot shoes and that this time size 44 fits perfectly. We’re sorry your second pair didn’t fit quite right, but we’re happy to hear everything is now sorted and you’re satisfied. If you need any further assistance or have any questions, don’t hesitate to reach out to us. Enjoy your barefoot journey!

Rated 1 out of 5 stars

A no no.

Their processes are screwed up, big on promises and low on delivery. The quality is not what they advertised. Which serious company conduct customer service via whatsapp. The shipping is not what they promise, the sizing is small. When you want to change, they make you pay so much.

3 January 2025
Unprompted review
Wiecel™ logo

Reply from Wiecel™

Thank you for sharing your feedback. We sincerely apologize for the negative experience you’ve had, and we deeply regret that our service and product did not meet your expectations. We take your concerns seriously and want to make things right.

Here’s how we can resolve the issue for you:

1. **Immediate Replacement Option**: You can keep the received product, and we will send you a new pair in the correct size or a different model of your choice for just a small shipping fee of €15. This way, you won’t need to deal with the hassle or expense of returning the product.

2. **Improved Customer Support**: While WhatsApp provides a convenient way for many customers to reach us quickly, we understand this might not work for everyone. We are continuously working to improve all our customer support channels to ensure a more professional and seamless experience.

3. **Commitment to Quality**: We stand by our products and are committed to providing high-quality footwear with premium materials. If you feel the product didn’t meet the advertised standards, please let us know so we can address this directly and provide a satisfactory resolution.

We genuinely appreciate your patience and understanding. Please feel free to reach out to us directly so we can assist you further and restore your trust in us. Thank you!

Rated 5 out of 5 stars

I'm obsessed

I'm obsessed! Super well-made and stylish, ideal for gym and everyday wear. Already looking to get another pair!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Best shoes I've ever worn

Best shoes I've ever worn! I got them initially for the gym, but they're so comfortable and versatile that I end up wearing them all day long. Every step feels light and easy, and they look fantastic too. Already planning on buying a second pair!

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately I wasn't that happy

Unfortunately I wasn't that happy. They say it takes 5-10 business days. Delivery on their website. It advertises that you can track the order. That is not the case either. If you write to them via WhatsApp, you have to expect at least 4 hours until you get a response, which is very short. To date I have not received the package. However, today I finally received an answer with a number from DHL, which I can then check when the package will arrive. There are perhaps some improvements to be recommended here. I can't say anything about the shoe view yet because I haven't seen it or received it. Until now.

7 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look