It was close to 5pm, almost closing time, when I emailed and I got a prompt response, a check as to what I had done, incorrectly, instructions how to fix it and all done in minutes. Very good service... See more
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Logged in today to discover I had 0 credits despite buying some just a few months ago. I checked and they expired just a few weeks after I paid nearly £20 for them. The fact they expire is written in... See more
Company replied
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are o... See more
Company replied
Be warned: this service is extremely misleading. I assumed that credits would only be used when choosing to reveal detailed information about an address, but just typing in an address and clicking... See more
Company replied
Company details
Information provided by various external sources
Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos
Contact info
United Kingdom
- www.192.com
2.4
Poor
590 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was close to 5pm
It was close to 5pm, almost closing time, when I emailed and I got a prompt response, a check as to what I had done, incorrectly, instructions how to fix it and all done in minutes. Very good service from Matt.
12 February 2026
Unprompted review
WARNING: Your credits expire
Logged in today to discover I had 0 credits despite buying some just a few months ago. I checked and they expired just a few weeks after I paid nearly £20 for them. The fact they expire is written in easily missable small print on the package selection page and there is NOTHING on the payment screen that tells you the credits expire. The fact they expire at all is disgraceful. I'll never give them another penny.
11 January 2026
Unprompted review
Reply from 192.com
Hello Dubs, The credit packages we have on 192.com are valid for a period of time and the credits, if not used, do expire.
We do advise of this when you select the credit package you wish to purchase on the Get Credits page, under the Help pages and also on the payment receipt which is found under Your Account.
If you would like to contact us by emailing feedback@192.com we will be happy to look at your account for you. Thanks.
Waste of time and money
Asked for a basic search of an old friend and her husband, and I knew they lived in Cornwall. The site told be that yes, they lived in Cornwall. Wow! So I tried to get more info, which I had to pay for, and it returned - that my friends lived in Cornwall. That's all they had. Complete Bullshit Site!
25 February 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Customer Service
Sadly, and like many people, I never fully use the resources available to me on this site. However, I have been blessed by knowledgeable and responsive customer service representatives. This is a shout out for Matt who has given his time and experience to keep me on the straight and narrow. This site may not give you all the answers you want or need but the support you will get will be of great compensation to you.
12 December 2025
Unprompted review
Totally useless and a waste of money
Cost £20 and gave no more information than I already entered. Totally useless and waste of money.
Following upon the response from 192.com. I purchased the background report which should have included information such as addresses, co occupants etc as shown in the sample report.
This was not the case with nothing more than the information I'd entered being shown.
This report is purchased as a package and not with credits.
11 December 2025
Unprompted review
Reply from 192.com
Dear Mike,
When you have credits on your account, they enable you to access searches across the Open Electoral Roll, Business Records, County Court Judgments (CCJs), Insolvency Data, Mortality Data, and Ownership Verification. One credit is deducted for each search performed.
The Open Electoral Roll records we display include the individual’s name, address, and the year they were registered to vote at that address.
If no current results appear when searching by name and location, it may indicate that the individual has opted out of the Open Electoral Roll.
We do explain the type of data we display in the FAQs on our Help pages.
If you need any additional assistance, please contact us at feedback@192.com
Thank you.
Very poor webiste with even worse…
Very poor webiste with even worse costumer service .
9 December 2025
Unprompted review
192 - great customer service
Phoned 192 customer service for advice. The response was excellent. Friendly, informative and resolved my difficulty quickly.
4 December 2025
Unprompted review
before registering it showed the name I…
before registering it showed the name I was searching for, after that the name had 0 results
29 November 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Very prompt and professional
25 October 2025
Unprompted review
paid 14.40 and all l got was a 14 year…
paid 14.40 and all l got was a 14 year out of date address. pure rip off.
24 October 2025
Unprompted review
Reply from 192.com
Dear Steve, The Electoral Roll information we display is sourced from the Open Electoral Register. If a record appears to be missing or out of date, this is likely because the individual has chosen to opt out of the Open Register, which means their details are not available for public access. If we can offer any further assistance, please email us at feedback@192.com. Thanks.
Quite obviously a con
Quite obviously a con. gave me a price have a suspicion they charged me an extra when came to paying and failed to give me any details on my second request. Avoid at all costs just a fleecing operation.
5 October 2025
Unprompted review
Reply from 192.com
Hello Michael, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Obviously a common theme.
I am like most people that have let a review about this outfit.
Absolute rip off.
Paying almost £20 for credit's and learning next to nothing.
Should be a credit per person you look at .
11 September 2025
Unprompted review
Reply from 192.com
Hello Richard,
When you have credits on your account, the credits allow you to search the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, Mortality data and Ownership Verification. A credit is then deducted with each search that is made.
The records we display from the open electoral roll show a name, address and year the person was registered to vote at an address.
If a record isn’t shown after searching by a name and location, it could mean the person had opted off the open electoral roll.
We do explain this in more detail under the FAQ’s on the Help pages.
If we can offer any further assistance, please email feedback@192.com. Thanks.
Used 192.com for years - always excellent
I have used 192.com for years both professionally and personally. The information is clear and well presented. After very many years I contacted customer support about an issue that was caused by my own idiocy and they were prompt, helpful and generous. Highly recommended.
1 September 2025
Unprompted review
publishing my personal data
14 August 2025
Unprompted review
Reply from 192.com
Hello, All of the data on 192.com is published in accordance with all relevant legislation, but anyone who wants their own information removed from our site can do so using our online form at https://www.192.com/c01/new-request/ or you can email us at feedback@192.com with the details if you would prefer us to do it for you.
Thanks
AVOID 192.COM
This company, is not fit for purpose if i could give zero star i would, AVOID AT ALL COSTS!!
29 July 2025
Unprompted review
It's a waste of money
It's a waste of money. This company are a disgrace charging people a lot for credits if only there was a free sight to search for someone
31 July 2025
Unprompted review
Reply from 192.com
Dear Pink Floyd,
We're sorry to hear that you're not completely satisfied with the pricing of our online services.
Our credit packages are designed to provide both flexibility and value, with pricing that reflects the number of searches you plan to conduct. The more credits you buy, the lower the cost per search. For example, purchasing 100 credits for £65.94 brings the price down to just 66p per search (VAT included).
You can find more information about our pricing structure on our Help page.
Very limited and not particularly…
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are others who's details I did want.
So £7 extra to land registry which I thought would be covered by 192....new owner moved in in May 2002 but no info at all. Quite poor
31 July 2025
Unprompted review
Reply from 192.com
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share your experience. To clarify, the Electoral Roll information we display is sourced from the Open Electoral Register. If a record appears to be missing or out of date, this is likely because the individual has chosen to opt out of the Open Register, which means their details are not available for public access.
Regarding ownership details, the data we provide comes directly from the HM Land Registry. If you believe there is missing or inaccurate ownership information, it may be due to the type of property or the limitations of public data associated with that title.
Please contact us directly and we will be happy to look into it for you. Our email address is feedback@192.com. Please kindly put Trustpilot in the subject of your email.
Given wrong info.
I enquired about the address of an old friend - three times I was given the address of a care home !
This person is of working age, still in active employment.
22 June 2025
Unprompted review
Reply from 192.com
Hello, The records we display from the open electoral roll show a name, address and year the person was registered to vote at an address.
If a record isn’t shown after searching by a name and location, it could mean the person had opted off the open electoral roll. There is also the possibility that there is a record for somebody with a similar name, at a different location.
We do explain this in more detail under the FAQ’s on the Help pages.
If we can offer any further assistance, please email feedback@192.com. Thanks.
They were very kind and quickly...Thank…
They were very kind and quickly...Thank you !
26 June 2025
Unprompted review
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