New car experience
Sales side very helpful , no pressure sales. Trade in price for own car excellent. Whole sale was pretty slick. New car had obvious faults which should have been picked up at the pre-delivery inspection stage. Service people took 2 attempts to rectify. Technician left dirty foot marks on carpet (brand new). Software had to be updated which should have been done prior to customer handover. Still waiting for service report which should have emailed by now.
Since having written the above I have had a phone call from the manager apologising for the car going out with faults which should have been picked up beforehand. I am pleased that AC are acknowledging the problem, hopefully that will help future customers.
Reply from Arnold Clark
Hi David,
Thank you for taking the time to share your feedback, and we're glad to hear you found the sales experience helpful and straightforward.
However, we’re very sorry to learn about the issues that followed.
We’ve passed your comments to our Customer Services team so they can review your concerns in more detail and follow this up with the branch.
Thank you again for bringing this to our attention. If there’s anything more you’d like to add, our Customer Services team will be happy to help.
Arnold Clark Team
