DHL Express UK Reviews 81,826

Lots of notifications, some are a bit unnecessary, relevant because less is more imo, too many and it can mean people miss the important ones. I'd of preferred to have parcel delivered to a collection... See more

Last two deliveries have been delivered as stated,4 more over a 3 plus years were ghost delivers at last 5 minutes of window, they said attempted delivery no one home even though we were, and cctv pro... See more

I’d like to give a big thank you to our DHL driver, Lukas, for his consistent excellent service. He always goes above and beyond to help us and we are very grateful to have him. His professionalism,... See more

Godfrey delivered my PKG today safe & sound despite the Storm Chandra doing her worst here... Really lovely gentleman & always puts items in safe place, it was great to actually see him today tho. Exc... See more

Only delivered part of my order driver told me remaining part was on later van as he had too many deliveties (lie) Second part never arrived so rang dhl cs and spoke to assistant who took details t... See more

Arrived within the “time window” given, so no hanging about. Also, it’s good there’s a running list of how many deliveries ahead of mine. And the delivery driver was a nice guy, delivering to my han... See more

Rating: 1 star DHL Express repeatedly marked my shipment as “delivery attempted – no one was home”, which is false. The recipient was at home during every delivery window. No doorbell was rung... See more

Tracking service was good. Driver was very polite, carried my parcels into my kitchen & left them on the working top as he said they were very heavy (they didn’t seem that heavy when I lifted them int... See more

Excellent service from DHL. We were kept in the loop from the start, we had an item delivered from Germany. We were sent a tracker day one. Then updated regularly, then delivered today earlier th... See more

I missed the delivery man. but he tried to call me - excellent service. I was unable to take his call and when I called him back he was able to arrange a later delivery on the same day, clearly benef... See more

This was the second delivery from the same company to replace goods that DHL had lost. Despite contacting DHL a week ago there has been no communication about the lost package, even after they prom... See more

Clear updates, even after an unavoidable delay of a couple of hours on the day. Driver apologetic and v polite, despite no fault on his part (puncture). Even more so when delivery was made early (Expe... See more

Ordered from supplier late Monday evening. Package dispatched 8:30am Tuesday. Arrived 12:09pm Wednesday. Excellent service, even more so seeing as it was also Christmas Eve! OK, I did pay extra for ne... See more

In my opinion, I think that DHL are by for the best courier service. Their delivery man is usually the same one and he’s very friendly, and if I’m not in, follows the instructions as to where to le... See more

Great service. Polite driver. I took delivery of parcel myself as I was home but there is an option to leave elsewhere which is useful. Came on time no fuss package was not bashed like some other deli... See more

The box (containing 20 newly printed books) arrived today, 6.2.26, at the post office for our collection in a badly damaged state. Two of the books were soaked. Had the books not been urgently request... See more

Constent delays on every parcel usless poor customer service no number to contact. Companies obviously use them as they are the cheapest for them to send out there products. Not sure why this co... See more

DHL are always reliable. Their tracking system is spot on and ETAs are accurate. I've been buying regularly for the last 2 or 3 years, from a shop who uses DHL and never had an issue. I also find the... See more

I would normally rate a DHL delivery a 5*, their drivers are always well within the time slot, friendly and polite. Today's driver was over 30 mins past the end of the delivery slot, extremely rude... See more

Initial delivery date could have been more accurate. Said 2 days out, then one dayout, when i had planned around the original date... surely it can be more accurate on the first update!!!. Then pickup... See more

He didn't ring the bell to our apartment from the main door bell at the ground floor. Then he didn't ring the bell to our apartment entrance. As I saw him arriving and leaving without having delivere... See more

Incorrect paperwork at the depot, by the clerk. Followed up the day after it should have been delivered, to say I needed to do another invoice. Did it within 20 mins and emailed back. Called the fo... See more

Horrendous experience. Waited all day for a delivery. Nothing. Lied saying they tried to deliver when they didn’t. Had to drive 14 miles to collect the parcel. Walked into an office with 6 people sat... See more

Delivery scheduled tuesday so organise someone being around. Monday 10am get a message delivery between 11 and 1… Change delivery to not sign and to put through letterbox (package was... See more

DHL should really employ people who care about the parcels they deliver because the one who did mine lied about the contents, treated it like a football and probably won't be reprimanded as nobody hig... See more

Absolutely useless - use any other courier apart from these! DO NOT USE Dropped a consignment off on 14th Jan on a next day pre-12:00 delivery. Checked tracking following day - still... See more

Message received this morning - your parcel is due for delivery on Monday 2 February…it’s Friday 6 February and there is still no parcel or delivery date. The whole process has been a complete shamble... See more

Extremely poor experience with DHL. The parcel was picked up more than a day late, failed to arrive the following day as promised, and was further delayed again at the destination. I expected far bett... See more

my last 3 deliveries from dhl goods p;urchases from petshop. this is an appalling lack of delivery service. deliveries have been abandoned on a bridleway. then abandoned beside dustbins . then aband... See more

The last three orders sent via DHL haven’t arrived on the dates stated. Tracking updates only show “delayed”, and the live tracking has been very unreliable. I’ve wasted time waiting for parcels tha... See more

Delivery person did not attempt to deliver the parcel. Even though 2 people where in the property the entire day, no one rang the bell. Parcel left in a shop for us to collect. It is impossible to... See more

I paid £15.99 for express delivery /1-2 b.days/. The package wasn't delivered on February 6th, but it was delivered on February 9th. The package containing the medications was opened. The medications... See more

Asked a friend to send us some personal post from UK to Italy because we're travelling. Packet arrived in time but we were really shocked that EVERY personal letter had been opened! Including bank let... See more

Despite there being 4 x people in the house at the time of delivery, the delivery man put the parcel by a window. He didn't bother to find a door. This has never happened before. It wasn't until I lo... See more

They said they tried to deliver but no one was home, 2 people were home, no knock, ring doorbell not rung or motion detected either, checked, all in working order, then just dropped it off at locker... See more

Was instructed by text that package would be delivered any time between 6am and midnight february 4th but would need a signature on delivery .Watched live tracking and parcel got stuck in Brussels .... See more

From a customer service point of view, I have my hands in my hair. I have been emailing my account manager for 6months asking him to be in touch with me and have had no response. Our company contact... See more

You delivered it to my neighbour over 1/2 mile away and only she knows my family i probably wouldn’t have even known where it went since your tracking doesn’t show any info. Disgraceful!!! What is the... See more

The driver barely knocked once on our door, even though we have a very obvious ring doorbell. It was only pure chance that I even heard it as I was by the window. By the time I’d got to the door 3secs... See more

Requested leave with a neighbour if no answer, driver rang bell and left within 10 seconds, I viewed on door cam. Didn't attempt to leave with a neighbour, so I collected from local hub next day, ve... See more

Unable to deliver despite there being a 24hr concierge? I left work early to be home but was slightly late but still in the time of delivery. I assumed if for any reason I wasn’t there or didn’t hear... See more