Harrods Reviews 5,622

I had a wonderful experience at H Beauty in Milton Keynes. Lydia at the tills was incredibly lovely, friendly, and helpful. She gave me some great tips while serving me and explained each of the five... See more

I had an amazing experience with Saif today from Rick Owens. From the moment I arrived, he looked after me with genuine care and patience. He kept me updated, made everything feel easy and stress-fr... See more

“I had such an amazing experience at H Beauty today thanks to Preet. She was incredibly knowledgeable, friendly, and really took the time to understand what I was looking for. Her recommendations were... See more

MacIsla, Kirsty, Sasha and Ellena are an amazing team of Dior ambassadors at H Beauty Edinburgh. Nothing is too much trouble. Exceptional customer service at this level is not available anywhere else.... See more

Harrods made a packaging error - sent me 2 pairs of boots in the wrong boxes. This wasn't the problem - it can happen to anyone - their DREADFUL customer service was. Different person each time I emai... See more

We’re visiting from abroad and had a wonderful experience at your store, thanks to a very kind cashier named Billy. He noticed we were foreign visitors and kindly slowed down his speech to help us und... See more

I had a lovely experience at Christmas time doing a bit of shopping. I visited De Marley Counter. I was served by a lovely lady called Maggie she was very attentive and let me smell a few parfums. Mag... See more

Pleasure shopping in this amazing store. Staff are attentive and pleasant to intersect with. My purpose was to order a gift for my brother’s and sister-I-law’s birthdays. Staff went out of their way t... See more

We arrived at 6.30 so aware it was close to closing however the staff member (have never actually caught her name) welcomed us and actively engaged in a wonderful conversation with us. I have to say a... See more

I used to think that Harrods has The best customer service, however my recent experience seems to suggest the opposite. firstly my loyalty points were deleted without any notice, obviously it's u... See more

Went to purchase Moynat bags as gifts. Very helpful, positive n friendly sales people (a young lady & a man named Junior). They told us the history of the brand. They gave us new items. They also offe... See more

Mark from the camera department is one of the best staff members I’ve ever met. He’s always gentle, patient, and professional. He helped me choose the right equipment including camera bodies, bags, cl... See more

Today I went to Bobbi brown counter at Harrods and one of the staff members named Tasnim welcomed me to the counter so warmly with her beautiful smile. Basically, I went there to buy just one produc... See more

Mina from Guerlain provided exceptional customer service and experience. She greeted my son and I warmly and when we told her we were celebrating his 14th birthday with a fragrance shopping trip, she... See more

I was served by Alex for the second time this weekend and she was so incredibly helpful again. Very friendly and knowledgeable about all sorts of different brands and products and helped me get exactl... See more

Once again Winnie the best hermes SA ever came through for me with a much desired wish bag. And Ofcourse she was accompanied by Wei Wei personal shopper extraordinaire. It was another lovely shoppin... See more

Wonderful sales people! Sharon (Harrods B, Glasgow) has to be one of the most helpful sales persons that I have ever met! Nothing was too much trouble for her! From helping me to select my scent to... See more

Served by a lovey lady Wanda, very knowledgable about product, not at all pushy to sell but very happy to answer questions. Bought Halfeti, smells absolutely gorgeous, can’t wait to start wearing it.... See more

I had such a wonderful experience at H Beauty Edinburgh. Becky who helped me was incredibly knowledgeable and took the time to understand my skin tone and preferences. She guided me to the perf... See more

Purchased shoes online, took a week for Harrods to update or send anything. Got sent the wrong shoes, opened a ticket explaining the situation, totally ignored. 2 stars for getting a fast refund but s... See more

On September 2025 i bought Augustinus Bader oil at Harrods in London. The oil changed the colour and started smell bad, contacted Augustinus Bader and was told the oil expired on February 2025. Looks... See more

I have been regular shopper in Harrods, was always a wonderful day out. I cannot believe how much it has changed, for the worse, everything seems boxed off, not open anymore, the luxury sports area ha... See more

two completely missing, stolen orders. no recourse. customer service will do anything and everything to ever avoid giving you your money back. it's a nightmare. out of 320$. never again. DON'T TRUS... See more

I ordered 3 sizes of Skims bandeau bra from Harrods as the sizing guide was confusing. Having selected the correct size I needed I then started the process of returning unwanted items. Non refundable…... See more

Customer service at Carolina Herrera makeup counter abysmal - hiding and stealing customer purchase of makeup charms worth over £40 when packing. Realised only when I got home and opened up wrapping t... See more

Really good makeup artist, her name was Bernadette and words at the lakeside store. Super friendly and knows a lot about makeup, products, colours & undertones. Would 100% recommend her, However did... See more

Despite being a gold reward card holder and entitled to a complimentary coffee/tea from Harrods, this perk is not allowed at my local H Beauty store despite it serving hot drinks! Currently only serve... See more

Poor service - Canada Goose coat arrived in a damp brown box, no Canada Goose packaging, no dust cover. Price tag ripped. I sent an email to customer service- no response Contacted customer servi... See more

I actually used to work here and was top sales person in the Lower ground fine watches department. I have been in luxury for 4 years now and can honestly say Harrods fine watches is the... See more

Same experience as someone else here, writing this review if they need evidence of it happening elsewhere. Ordered a canada goose coat..got left outside on the doorstep during a storm. For Have orde... See more

I went there last Saturday week to do some shopping and wanted to use the Bathrooms. I queued for ages and when I did finally get in , they were absolutely disgusting! There was no attendant... See more

In search of a replacement dining table we visited Harrods and what a pleasurable experience it turned out to be! We interacted with a Mr Unal Keray throughout our enquiries at Harrods. He was polite... See more

Impromptu afternoon tea with a beautifully matched champagne to amazing fresh food. Attentive staff, made a lovely occasion (3 schools friends turning 50) even more special - thank you Champagne Bar... See more

While others left my friend and I to our own devices (at multiple counters), Young (Guerlain) approached us and asked what we were interested in and helped us both find fragrances that we are in love... See more

Mr Bogdan made our experience throughly outstanding. He engaged with myself and my children’s love for tea and expertly showed us teas that we asked for specifically and when we asked about others tha... See more

I bought a beautiful Jimmy choo diamanté handbag from london Harrods with the greatest assistance of a beautiful lady called Sareena - hope i spelt her name correctly I can honestly say that lady... See more

On line shopping at Harrods has become well below standard. You place an order, four days later you receive an email with a refund. No explanation, but you can only assume the item is now out of stock... See more

Returned order with no attempt to deliver. Apparently because there was no gap in my postcode which is rubbish because somehow that was okay when I ordered last week. Refused to resend order even thou... See more

Concise review: Lina is an excellent consultant. She knows the Bulgari collections well, gives clear and honest recommendations, and never pushes. She helped me choose the right piece by style and... See more

We visited Prada Café on Saturday and were served by Harsha. Even though the café was really busy, he managed to take great care of us. Harsha was attentive, friendly, and made sure everything we need... See more

Had the most fantastic makeup lesson with Koko. Not only is she an incredibly skilled makeup artist, she is an amazing teacher. She took the time to explain clearly every step, answered all my questio... See more

The cafe now charge “cover charge “ for each person and so called “optional service charge “ automatically without letting us know — found out by e-receipt. The staff couldn’t explain well why need... See more

I visited the Gateshead store today for the first time, looking for help after my usual foundation as a new brand I was using had left my eye area very dry and sore. Tia was absolutely lovely — comp... See more