Today I visit HSBC Burjuman branch, there reception stay one man name Hossain is vary bad his attitude, also giving wrong information, like this kind of person don’t keep reception. Note: Also for... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Racism. Irresponsible, annoying, useless, expensive and’s other negative. You need help, they will put you on loop forever. First thing phone banking locked, next wait for 3 days to open, then call ph... See more
Probably the worst bank in UAE. Terrible service, requires lots of paperwork, you need to write an essay to justify every international transaction, regardless of the amount. They sent me a link to su... See more
Terrible fraud resolution team. 3500 AED fraud on my account, has taken over 10 months in dispute resolution. After half a dozen emails and calls, they finally admit they have lost the whole dispute a... See more
The website and mobile app went through some redesign couple of years ago... for the worse. There are missing functions that were available before for example automatic payment of credit card. Sec... See more
HSBC. Bur Dubai, M Square Building Ms Amna B AL BALOOSHI at this branch was very helpful with filling out the KYC form and courier to India. She made sure that I had provided all the documents to... See more
In branch of HSBC in Dubai mall in lower ground level we faced worst customer service. We came yesterday 21/10/2025 at 16:45 with the concern that online banking services. And the staff at... See more
Extremely frustrating and disappointing call-centre service. I called the local UAE number and it took exactly 20 minutes and 15 seconds for someone to answer. This is not the first time — every time... See more
They don’t allow me to spend my own money because “I reached the limit”. I paid for my vacation 20000 aed and I’m not allowed to pay at the restaurant even after calling them because they say they can... See more
We have been refunded about $900 in an account that has been closed as we have left the country. We have called the bank to help us get the money back with all the information needed to find the money... See more
HSBC UAE is the most useless bank one can ever encounter in Dubai. I have been banking with HSBC for the past 8 years, no single benefit. I have applied for a credit card when my salary has been going... See more
WORST BANK I HAVE EVER COME ACROSS!!. From beginning to end!! I’ve had several issues with the most simplistic task of just transferring money!! Customer service are absolutely clueless!! N... See more
extremely disappointed with their customer service. I waited 1 hour and 8 minutes on the call, and no one attended. This is completely unacceptable and highly unprofessional. Is this how you support... See more
Good Service of Mr.Ahmed from HSBC JBR branch , he had explained everything and assisted me with clarity. Mr. June is so cordial in welcoming customers.
One of the worst banks with useless customer service. I wanted to close my credit card, I literally am trying to close the card for almost 6 months. But no body is responding, they tend to pass me to... See more
Don’t waste your time if you want to open a non-resident account. They will let you wait, ask updates, tell you nonsense during 1 year and even promise you to send a debit card. In the end they will t... See more
I wish I had looked at this website before I took out an account with HSBC. If you’re reading this, do yourself a favour and sign up with a local bank. I have a Premier account and after 40 ye... See more
DO not bank with HSBC UAE - there are lots of other choices - just incorrect info my RM's and no facts, call centre in India which may or may not be HSBC operated. I do global banking as a premier cus... See more
Worst bank ever. Not a good customer service. tried 20 times to connect customer care just for statement but not success spends 50DHS just in waiting to connect CC re presentative
There was a fradululent transaction.I had to pay the entire amount even after the companint was raised .Then I waited for 2 months for the amount to be reverted back.HSBC assured me that the issue w... See more
Stay away. Horrible bank. Eventually adding random fees for no reason. If you lose your job 150 AED will be added to your credit card interest for not depositing your salary with them, what the heck i... See more
Worse bank in the UAE and I'm Emirati and have used multiple banks in the country. Everything is complicated. I've literally had an account since it was BBME and I'm treated like a criminal because I... See more
most useless bank in UAE you ever could get. When opening they just show other bank problems. But when we raise a complaint they dont want to fix there issue. I have raised a complaint its been month... See more
Banking with HSBC UAE for just over a year - the Branch in Abu Dhabi is only branch in that area - parking issue and service can be slow - and expect several hours to get a basic issue or banking addr... See more
Worst bank ever! Customer service completely disconnected. They don’t have any idea what they do. System inconsistent. They asked me to provide necessary documents 4 times which I did 4 times but they... See more
i’m really flustrated with hsbc uae. they froze my account and credit card, and even after i went to the branch and sent every single paper they asked, still keep my money locked. it’s been two weeks,... See more
Absolutely unacceptable service. HSBC UAE slapped restrictions on my account without even notifying me. Then I get what looks like a ransom-style call demanding details of all my assets and their valu... See more
Unwanted charges, they just charge me for my internet banking transaction without any advise i was charged of 157.50 aed for 10k aed and i was totally scammed. Worst customer service ever. Now im clos... See more
Trying to open a non-resident account at M-Square branch for almost 1 year now. After several months I needed to provide updates of my financials as after the holidays these data expired. This happen... See more
I am moving from the UAE to the UK, with an HSBC 'Premier' Account. Because I am moving, I 'blocked' my credit card so that it could be cancelled - The block DID NOT WORK! Transactions were taken fr... See more
I have been waiting on the line for 1 hour, listening to " we receiving a higher number of calls than expected, please stay on the line" FOR 1 HOUR NOBODY PICKED MY CALL ! And they drop it. Worth cu... See more
Told to open a term deposit to get a credit card as a premier customer - did so - 2 days later was told facility removed. False or incorrect information provided by RM's associated with my account.... See more
Customer service is a joke with HSBC. It takes 30 to 40 mins to reach customer care. And when agent picks up, they say their tool is not working and will forward to automated system to conne... See more
One star is not even enough for this. This card has been blocked for almost a year and today i needed to withdraw the money I had on this account. This account is blocked because they need proof of... See more
WORST CUSTOMER SERVICE. THE PHONE BANKING KEEPS YOU ON HOLD FOR 10 MINUTES AND MORE THAN THAT. THEIR APP IS ABSOLUTELY USELESS. I WILL NEVER RECOMMEND ANYONE TO START AN ACCOUNT WITH THIS BANK
If there is 0 star I will rate that. No any flexibilty with the team for helping customers. No any customer service for the customers. I already filed complain from 8 of Aug and till now no any soluti... See more
One of the best and smooth way to open an account NRE in UAE. Rahul Roy Chowdhury from Nri Dubai team Is a gem of a person and very helpful. This guy is an asset to your company Keep the good... See more
I have a very bad experience with this bank. I withdrew money through HSBS ATM, the machine did not give me the money, but the money was written off from my account. For more than three weeks now I ha... See more
Ashrar from HSBC in Dubai Festival city was very helpful and made sure that my queries were answered. He was valid supportive in ensuring I was helped.
HSBC has to be one of the worst customer orientated banks I’ve ever dealt with all they say I’m sorry I’m sorry I’m sorry with no follow-up. You keep asking them to call you back. Nobody calls it is s... See more
Company details
Information provided by various external sources
HSBC Bank Middle East Limited is the largest and most widely represented international bank in the Middle East.
Contact info
Saint Helier, Jersey
- www.hsbc.ae
One of the best and smooth way to open…
One of the best and smooth way to open an account NRE in UAE.
Rahul Roy Chowdhury from Nri Dubai team Is a gem of a person and very helpful.
This guy is an asset to your company
Keep the good work going !
10 February 2026
Unprompted review
Terrible fraud resolution team
Terrible fraud resolution team. 3500 AED fraud on my account, has taken over 10 months in dispute resolution. After half a dozen emails and calls, they finally admit they have lost the whole dispute and suggest that I start the process again, with an expected resolution time of 180 days. Insane.
19 January 2026
Unprompted review
Worst bank ever
Worst bank ever. Not a good customer service.
tried 20 times to connect customer care just for statement but not success spends 50DHS just in waiting to connect CC re presentative
5 January 2026
Unprompted review
They don’t allow me to spend my own…
They don’t allow me to spend my own money because “I reached the limit”. I paid for my vacation 20000 aed and I’m not allowed to pay at the restaurant even after calling them because they say they cannot increase the limit. Is not the first time that happened but is sure the last time that I’ll use HSBC. horrible experience
18 December 2025
Unprompted review
One of the worst bank in UAE
One of the worst bank in UAE, better not to deal with this bank. No support, nothing. They commit with the big big words. After few months nothing full empty. Even after informing also waste to deal with customer service.
16 December 2025
Unprompted review
extremely disappointed with their…
extremely disappointed with their customer service. I waited 1 hour and 8 minutes on the call, and no one attended. This is completely unacceptable and highly unprofessional.
Is this how you support your customers? Such a long wait without any response is frustrating and a total waste of time.
10 December 2025
Unprompted review
Customer service and lots of ads
Expect all your airtime credit to be wasted. If they dont pick they should just make the phone number toll free.
9 December 2025
Unprompted review
Customer service is a joke with HSBC.
Customer service is a joke with HSBC.
It takes 30 to 40 mins to reach customer care. And when agent picks up, they say their tool is not working and will forward to automated system to connect to another agent and it's a loop.
Come on guys, don't scam us.
I tried to close the credit card 3 weeks before my annual fee, and HSBC agent called me (only when they need they will call us :)), and assured that the fee will be reversed for a other year. They mentioned that I just need to call the CS to request for fee reversal. Now, I am unable to raise that request as I am deliberately kept on the loop as I explained above.
It's a pethatic service and unethical practice.
If they ever attend, I am going to close the card once and for all.
For those who out there, if CS calls you to not cancel the card by giving false promises of fee reversal, then expect this pain.. I feel it's not worth it.
8 December 2025
Unprompted review
Worst bank ever
Worst bank ever! They never pick your calls. I have been trying to contact HSBC since 2 weeks. And each call is for 20-25 mins and still no answer. I have lost around 300 dhs only on calls. Because I'm working in offshore.
23 November 2025
Unprompted review
Terrible customer support
Terrible customer support, Premier relationship manager, and account managers. Significantly worse than HSBC in other countries
3 December 2025
Unprompted review
Extremely frustrating and disappointing…
Extremely frustrating and disappointing call-centre service. I called the local UAE number and it took exactly 20 minutes and 15 seconds for someone to answer. This is not the first time — every time I call HSBC call centre, the wait is always beyond 10 minutes, and these calls are charged. As a loyal customer, this level of delay is unacceptable. Very disappointed.
30 November 2025
Unprompted review
Online banking is the worst ever it’s…
Online banking is the worst ever it’s been 4 days I’m calling everything is blocked still they are not answering
25 November 2025
Unprompted review
There was a fradululent transaction.I…
There was a fradululent transaction.I had to pay the entire amount even after the companint was raised .Then I waited for 2 months for the amount to be reverted back.HSBC assured me that the issue was resolved and the amount is now credited back.
Then the very next month they sent the same money back to the merchant who had conducted the fraudulent transaction.! without giving any reason!
For about 5 months now Iam trying to get this fraudulent transaction amount back.They dont intimate you by message when such transactions happen.they dont protect you even after a dispute is reguistered and ongoing.Sincerely doubt how secure the details are with this bank,waiting time is minimum 20 minutes if you try to call.the customer service executives are least trained and keep you on hold for 20 minutes and then give you no resolution.
26 November 2025
Unprompted review
I am extremely disappointed with the…
I am extremely disappointed with the service I have received from HSBC over the past week. Every transaction I attempted was placed on hold for up to 72 hours, causing significant inconvenience and delays. This issue occurred repeatedly with every transaction I made during the week.
The customer service experience has also been extremely poor. My calls to customer support often rang for 20 minutes or more without being answered, and when I did manage to speak with someone, the information provided was inconsistent and unhelpful. The continued miscommunication and lack of responsiveness are unacceptable.
Additionally, the agent who opened my account clearly informed me that it was a current account and that after maintaining a balance of 3,000, no charges would be deducted. Despite this, I was charged 26.75, and the agent is no longer responding or providing any update regarding this issue.
Overall, this experience has been highly frustrating, and I hope HSBC takes these concerns seriously and improves both its transaction processing and customer service support.
27 November 2025
Unprompted review
WORST CUSTOMER SERVICE
WORST CUSTOMER SERVICE. THE PHONE BANKING KEEPS YOU ON HOLD FOR 10 MINUTES AND MORE THAN THAT. THEIR APP IS ABSOLUTELY USELESS. I WILL NEVER RECOMMEND ANYONE TO START AN ACCOUNT WITH THIS BANK
24 November 2025
Unprompted review
DO NOT RECOMMEND
Simply the worst bank one can sign up for, complete incompetence and lack of communication, garbage service and it is obvious that their customer support is their biggest weakness, whenever you raise an issue you must hold the representatives hand and teach them their job, their application is outdated and they cannot help a customer out without raising their blood pressure. As a customer of other banks such as DIB ENBD CITI and FAB since 2021, i can confidentially say this is by far the worst bank one can sign up for, do not make the mistake of signing up with them
17 November 2025
Unprompted review
Stay away
Stay away. Horrible bank. Eventually adding random fees for no reason. If you lose your job 150 AED will be added to your credit card interest for not depositing your salary with them, what the heck is this nonsense reason?! Lossing my job and paying the horrible bank fees for that!!!
2 November 2025
Unprompted review
It was a very good experience with…
It was a very good experience with Ahmed Osman from HSBC Jumeirah branch he was so helpful and professional, and was able to solve an issue was pending and accumulating over several months, he’s the the best in what he does, big thank you to Ahmed!
13 October 2025
Unprompted review
In branch of HSBC in Dubai mall we…
In branch of HSBC in Dubai mall in lower ground level we faced worst customer service.
We came yesterday 21/10/2025 at 16:45 with the concern that online banking services.
And the staff at 1-st counter was so aggressive. 0 communication ethics and company presence.
1- he opened in his screen video and it’s disturbing
2- he is raising voice aggressively when explaining
3- he didn’t allow us to go to other staff. When we already requested him to not take our token, we want to go to other staff. But no he accepted our booked token and we declined of course we didn’t have passion to wait again.
This kind of staffs are making people make decisions to change bank.
21 October 2025
Unprompted review
AVOID UNLESS YOU WANT HEADACHES
Told to open a term deposit to get a credit card as a premier customer - did so - 2 days later was told facility removed. False or incorrect information provided by RM's associated with my account. Have closed the Time deposit and now the bank try to sneak in a penalty charge - useless and have had to escalate to CEO level to head of HSBC - if you want to experience incompetence go to HSBC in UAE - wish had gone local banks who shine above this farce.
21 October 2025
Unprompted review
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