Dubai Islamic Bank Reviews 563

Worst customer service. An employee provided incorrect instructions, and I spent several days going to the office only to find out she wasn’t even aware of the correct process. It was a complete was... See more

Worst banking services after sales. My debit card was expired and I’m following up for the same since then not received yet even after sending 4 emails and 5 calls to customer service each time I get... See more

Pathetic sevice 44 minutes they keep me on waiting to get connect to customer service but did not connect , its humiliation my entire break have lost just to unblock my card but ai could not because... See more

DIB is not worth relying! Rating of negative will not even justify. The worst customer service I have experienced! And the most confusing/ complicated statement bill for credit card. The email that t... See more

One of the worst customer service. There's no direct calling number. Sent them email weeks ago but they're playing around. The customer service is very rude. They hung up while explaining If the issue... See more

It’s so frustrating calling DUBAI ISLAMIC BANK To Sort out any online issues For the pass weeks I have been calling DIB because my User ID is Blocked on my Mobile App but no help The customer ser... See more

By far the worst bank l have ever dealt with in my life. If you want to loose your money and for it never to be found do bank with them. Their customer service is appalling. They pass you form one... See more

The customers service very bad 👎 they memories only one word if you ask any questions they repiting again again same word I don't know understand..they don't know what's the customers care meaning...... See more

Very bad customer service. The agent I spoke with was aggressive, disrespectful, and completely unhelpful. She refused to transfer me to a supervisor, told me to hang up, and said she wouldn’t process... See more

Worst bank experience in my life, and had gone through some already. Rude personnel, endless waiting times at the branch, useless phone and online banking and discrimination in the waiting times based... See more

This 5 star rating is specially for 2 gentlemen Mr Mohammed Khader Manager dib branch in business village and Mr Saifi in finance department business village. They both really helped a lot... See more

I’ve had a very disappointing experience with your customer service. The branch staff were not friendly, and the call center is extremely difficult to reach. The overall service has been frustrating,... See more

“I have been trying to reach customer care for the past two days, but I am continuously placed on hold for extended periods and have not received a call back. It is concerning that Dubai Islamic Bank... See more

the worst and cheapest customer service ever. after i was promised by bank representative name walid that my credit card issues will be solved, he never answer my calls and the other representat... See more

I made a payment transaction that doesn't appear on my statement. Another time I deposited an amount into the ATM, but it doesn't appear in account. I complaint and wait for someone to help me.... See more

i had unexpectedly pleasant experience when i visited DIB Dubail Mall branch where i wanted to know the status of my company ATM/Debit card. Ms. Sandy in customer service helped me out of the way that... See more

Dubai Islamic bank is a joke as a company. Very very very poor customer service and fraud support. A rating of 1 of 5 is an insult to other entities that was given the same rating. Whoever is in charg... See more

Overnight Fraud transactions have occurred in my account, deduction have happened. Any attempt to reach the customer service has been futile. The bank promised to call me back but until now hours late... See more

Alhamdulillah Indeed it was my pleasure to visit DIB Dubai hills mall . In just a matter of 10 minutes I am able to collect managers cheque . Superb staff and the Manager of the branch . My specia... See more

My experience was amazing at Dubai Islamic bank because of Shafeeq Ahmad! He is the best employee I have interacted with so far throughout most banks. Finishes the job really fast and provides all the... See more

Great service 🥰 I will seriously appreciate the Security Mr.Gulam of Mirdif branch (City Center) who helped me very politely and professionally when I had my Mobile banking was blocked. His professio... See more

It feels like the bank is stuck in the past. App is like it hasn't been updated since 2010s, the branches processes takes a long time. I once requested a bank liability letter (for salary tra... See more

The worst customer service I deal with in my life. There is not enough information and no confirmation. There is no response. You must allocate a whole week to communicate with customer service. All o... See more

The customer service is horrible. The live agent Basel Qaddah connected in whatsapp and I ask question in a same time after he rejected and said good bye 😀😀😀 so unprofessional and look funny al... See more

They closed my card while it still had a positive balance and refused to return my money. They owe me 1,242 AED. Zero customer service, zero professionalism. I am opening a case against them—avoid... See more

I have a negative balance in my account. I can't visit the branch to get back my account number to pay it. I contacted collection department hundreds time. No response. I called customer services ther... See more

Regret joining this bank. I moved from Emirates Islamic Bank to DUbai Islamic Bank and regret my decision before even starting my journey my buyout process took whole 2 months and still I have not rec... See more

I applied for account closure in order to get a loan from another bank. They called me back and made an offer, but after waiting 15 days, they told me that it was not approved. They are just wasting p... See more

I have requested for credit card cancellation on July 1 , they told me to wait for 7 working days and it will be resolve. Its been 7 days and nothing happen until now the card is not close no feedback... See more

My money has deducted and I don’t know why even the balance I have in my messages is different from the amount in the app when I opened it. This thing is giving me headaches and no one is yet to talk... See more

The KYC is giving us a headache. Employees do not care about the customers, especially when they request documents. I submitted my documents 4 times in 6 months. I think it is tooo much.

My favorite banc , the service is good , staff very helpful and spacially Nizar from DIB Ittihad mall branch , he was so helpful, very professional, he helped me to resolve an issue before only 2 ho... See more

بنك دبي الاسلامي لم يعد كالسابق من حيث التواصل مع خدمه العملاء او تقديم خدمة واضحة للعملاء وواجهت معهم عدة مشاكل بخصوص بطاقه الائتمان visa card stopped suddenly without any reason . Very long w... See more

Am trying to reach CSD agent since 4 days back and that robot answer request from me bank num which is one i dont have otherwise will not reach them for my hole life

The very worst customer care service I ever seen in the banking sector in UAE. No one picking call and calling back even after keeping call back option.

Very very bad customer service and charging extra additional interest for credit card closing even after settled by same bank by buyout option i raised written complaint to central bank against Duba... See more

Very bad service and unprofessional services No one answering the calls and giving a wrong numbers, i was out of my mind when i decided to open account in this bank And i will not recommend it to... See more

The Worst Ever Experienced Everything I have experienced with this bank is wrong. I took a Home loan and their officer Zakkir Hussain in Home loan office wasn't able to deposit 1 of the cheques. H... See more

Worst bank ever!!! Today, i spent my lunch break in the Etihad bank branch to collect the letter i requested. I reached to the bank before 1 pm and the number in customer service is not moving at all.... See more

Very bad experience, very bad service, No proper communication. I have requested for a non liability letter and even after seven working days, they didn't bother to respond professionally. Wh... See more

By far the worst bank in uae . Very unprofessional employees , worst customer service , app always with glitches. It has been a struggle to close the account.

One of the worst banks ever. Even now when I'm gonna do a transaction they deduct 2000 without any reason. Even I'm now Struggling to make a payment. Even the customer service hot line is out of servi... See more