Jacobsen Plus Reviews 2,333

We placed a large order with multiple shipping dates. Unfortunately, one item was never delivered. Albeit, we realized it too late and tried to plead to the customer service. However, we were told immediately that nothing can be done and that is our problem. So 3,5k down the drain.

We ordered a wooden owl back at the end of Dec. I know it would take some time to arrive, they originally told us week 10 at a later mail. fine ok. it never showed. I wrote to them, and they responded, got a new update that it would be week 18. Still no owl.

Update - Now they say week 23.....we will see, but I wont hold out hope.

Update - 26 May. Again it's being pushed til now the week 32. Will we have to wait a while year or more for a wooden owl?

Incredibly bad at providing meaningful delivery estimates. Zero information on what’s causing the delays or providing an updated estimate. If it weren’t for the discounts over retail prices elsewhere, I wouldn’t be shopping here.

Unfortunately, the delivery time was very slow (even after showing initially on the website the items were available or in stock).

What’s more - one item delivered was delivered in the wrong colour and I’m still awaiting them to answer and rectify this issue.

Quite good experience shopping on the website. The chair I order was not immediately available and they have emailed me about that right after my order was made. The delivery was also quite smooth, they used GLS which is rather quality service provider here in Denmark.

Ordered some Muuto dots, that had some extra delivery time to them. I called and was told 2 weeks. The day after the delivery I also got a personal message from them, telling me that they would keep me updated on the order. A week later, the order arrived without any issues.

Stellar service, and very attentative staff.

Hurtig levering god kvalitet og god kundeservice over telefonen.

Alt for dyrt ift. andre møbelhuse (ingvard Christensen)

I messed up my order and they contacted me the same day to make sure everything got sorted out asap.

My order is not expedited and sent to me. Jacobsen has not contacted me for an explanation. Seems to be a very unreliable firm.

Great service, very quick delivery and all went well

En fornøjelse at handle online med Jacobsen👍
Leverancen med GLS perfekt 👍

Service was fantastic. I made a mistake in the shipping order and they even contacted me to confirm before sending.

Really poor customer service. Ensure you do not do any mistake when buying in their web or they will make sure you pay for it, even though it does not have any cost on them to solve it. In my case, I bough shelves from Montana free that was called “sort Jade”. In the web picture it looked black and it was green 🤦‍♀️ Well they of course exchanged for the black one, but they were asking for 500 dkk for the shipment (normally free when you spend above 3000 dkk). It is their own company shipping truck that they use to come to Copenhagen once a week with other shipping items, so what cost for them to exchange mine??? I really regret buying in that place, even though I was disappointed and shared my opinion, they will keep stubborn on that silly decision.