DA

DariaP

Denmark

Reviews

Review of Jacobsen Plus

Rated 1 out of 5 stars

Poor customer service

We placed a large order with multiple shipping dates. Unfortunately, one item was never delivered. Albeit, we realized it too late and tried to plead to the customer service. However, we were told immediately that nothing can be done and that is our problem. So 3,5k down the drain.

26 May 2025
Unprompted review

Reply from Jacobsen Plus

Hi Daria

Since you unfortunately chose not to provide your information, I'm unable to look into the matter, as I can't find anything under your name either. Please feel free to get back to us if you would like us to take another look at it.

Have a nice day,
Marie, Jacobsen Plus A/S

Review of Flyhjælp

Rated 1 out of 5 stars

Flyhjælp just spent a year wasting our time and patience.

Our flight was cancelled by SAS for no reason one year ago. I made case via Flyhjælp right away and they confirmed we are entitled to compensation. They sent claim to SAS and then sent it again few months after. They asked us to be patient.
I wrote to them a year after asking about the progress and within days I got email that we cannot claim compensation due to extraordinary circumstances: absence of flyleader.
This is a lie, because airline itself quoted bird strike as a reason for cancellation of flight (although no other flight on that evening were cancelled - a very targeted bird strike indeed).
Case #FH188606

15 July 2024
Unprompted review

Reply from Flyhjælp

Dear Daria,

Thank you very much for your Trustpilot review.

When you made use of our claim check, our system determined that you were eligible for compensation due to a delay of over 3 hours.

Upon final assessment of your case, we found that your flight disruption was caused by extraordinary circumstances.

On the day of your return journey, there was a significant shortage of air traffic controllers at Copenhagen Airport. This shortage resulted from the fallout of a proposal for higher wages for the air traffic controllers.

If you need further information about this, here is a link to a source that supports our conclusion: https://www.berlingske.dk/virksomheder/koebenhavns-lufthavn-frygter-massive-forsinkelser-vi-faar-nogle

We would love to help you secure your compensation, but unfortunately, according to EU regulations, you are not entitled to compensation as your flight disruption was caused by extraordinary circumstances for which the airline cannot be held responsible.

We hope that one day in the future we will have the opportunity to fight for your rights again, should you be unfortunate enough to experience another flight disruption.

Best regards,
Kurdi

Review of Headway

Rated 1 out of 5 stars

no notification prior to subscription renewal

Similar experience to others - Headway do not notify of subscription extension and keep on charging you until you go through dozens of steps to cancel their subscription. I learned an expensive lesson and I'll advise others to stay away from this fraudulent company.

21 March 2024
Unprompted review

Reply from Headway

Hi there!
We are sorry for any inconvenience you have had with our product.
To make things right, we have asked for more info to address this matter quickly.
Whenever you can, please get back to us. We will work fast to sort it out 😊
Thanks for understanding!
Best, Headway Team

Review of Amagersanitet

Rated 1 out of 5 stars

Bliv væk!

Bliv væk!
De fortalte mig, at arbejdet vil tage 5 timer, og de ønskede ikke at give et engangsbeløb, så jeg gik med til en timepris. Arbejdet tog 2 timer, men de sendte stadig faktura på 5 timer.
Jeg forsøgte at bestride, men fik aldrig et svar tilbage. Ikke en ærlig måde at drive forretning på.

17 November 2023
Unprompted review

Review of MATCHES