LogitechG Reviews 133

Logitech is the worst piece of software I've ever used... It never works and its a fulltime job just reinstalling the trash

I ordered a mouse and keyboard. There was a mousepad on sale for 40 euros, but I didn't get it. After asking support, I was told the promotion didn't apply to me because I used a 15 euro discount code I received for sharing my email address, so they even ripped me off. Don't buy anything from this crappy company; they spend millions on sponsorships and shit on their customers.

I recently placed an online order and selected the 2–3 day delivery option. After five days with no shipping update, I contacted customer service and was helped by Jenny P. She apologised and explained there had been a stock shortage over the festive period, which was completely understandable, and said she’d follow it up. Two days later she confirmed it had shipped, then checked in again when it was out for delivery and even after it arrived to make sure everything was okay. Thank you, Jenny P!

Unfortunately, while the products were good, I didn’t get the “wow” factor I’d hoped for, and given the price I decided to return them. I ran into several issues trying to do this online, so I contacted support again and was helped by Michelle T (Mich). She walked me through the process, provided direct links, and when I encountered errors getting a UPS return label, she followed it up and arranged for a manual label to be emailed to me instead.

Both agents were an absolute breath of fresh air, genuinely some of the best customer service I’ve experienced. It’s a shame the products weren’t quite right, as Jenny and Mich did such a fantastic job I actually felt bad asking for a refund. Thank you both!

Beware, they will take your money, send you a sh*tty email with order number (no receipt, no sale terms). The order number can't be tracked in their system. Customer care have no idea where order is and tell you to wait. Asking for cancellation and refund doesn't help. After a month or so, you get an email saying good is not available. What about your money you ask me? Well, nothing. Your money is not important! My kid bought something online before Xmas with 2-3 days delivery with his own money, a full month has passed. No product, no money, no Xmas.

I am writing to formally lodge a complaint regarding my Logitech MX Master 4 mouse and the Logi Options+ software. Despite following all standard troubleshooting steps, including:

Reinstalling Logi Options+

Resetting the mouse

Pairing via both Bluetooth and Logitech Bolt receiver

Granting all necessary macOS permissions

Using a second mouse to navigate the software

…the software still fails to detect my MX Master 4, preventing me from customizing buttons or accessing core features.

I have spent significant time attempting to resolve this issue without success. This experience has been highly frustrating, and I consider the product and software support to be non-functional as advertised.

I ordered items from Logitech G for my son based on the checkout messaging that shipping is free and completed within 5–7 business days. However, by day 3 the order was still showing as “processing” with no meaningful update.

Trying to get help was equally frustrating. There is effectively no real-time customer service: I was pushed to a clueless AI chat bot, then waited around 24 hours for an email reply. When someone (Yanie H.) finally responded, they asked me to provide all the details again (including information they should already have if you give your order ID and personal details), despite the fact I had already supplied this in my initial message. It took three emails just to get a straightforward response.

Their eventual reply was: “Upon checking, your order is still being processed. Please be advised that order processing typically takes 3–5 business days…” This processing timeframe is not made clear during checkout, and it materially changes what customers would reasonably expect from the stated delivery window.

Overall: unclear fulfilment timelines and very poor customer support. I would not recommend ordering from them.

I am trying to return a product in line with returns policy. When I attempt to do this I am told the order number is incorrect despite it being identical to the email confirmation when product was ordered

My G502X's battery stopped holding a charge. No problem, Logitech kindly provided a replacement, all seemed well.
Now the replacement G502X has failed - completely unresponsive. Not surprising - it's remanufactured, so I've inherited another customer's failed device.
The second attempt for a replacement is completely different. No more trust - Logitech demands you send a video of the mouse not working. How stupid is that! The computer is unusable with the failed mouse. A video o me waving the mouse back and forth while the cursor does nothing is pointless. If I really wanted to make the warranty issue all I'd have to do turn the mouse off or unplug the dongle.
Logitech now assumes that the customer is lying when their replacement mice fail. That insinuation will forever alienate customers - just to save the cost of another remanufactured mouse. Logitech - is accusing your customers of FRAUD worth the lost business?

4 out of 5 items were shipped quickly, but the 5th, the RS wheel hub has still not been dispatched, and support keep telling me they’ll look into it, and then I get no updates.

I can’t use any of my order until this item arrives, when it does I may change this review.

Wouldn't recommend ordering via logitech slow and the items are cheaper on amazon

The worst software that I have used since Clippy on Windows XP. Deactivates keybindings randomly in competitive games. Destroyed a tournament for me. Never again will I use this.

Ordered placed with fast delivery, 11 days after received an email from UPS that my order was damaged and was discarded.

Contacted customer service asked me to contact UPS to receive my order 🤦🏻

Never ever again from here. Raised a dispute through Revolut.

I ordered a M3 mouse but had to cancel it before it arrived as my old one stopped working and I had to go out and buy a new one, I was told by customer services to not accept delivery when it was delivered which I did. The parcel was taken back to UPS on the 17th July where it remains to this day ! After a great number of calls I am still waiting to get my money back and nobody can tell me when. Very poor customer service in fact nobody gets back to you, all they say is they are waiting for Sales to investigate. I will never try to buy another Logitech product.

I placed an order yesterday and within the hour i changed my mind and so i wanted to cancel the order so when i contacted suppirt the first support advisor went quiet after a few minutes and stopped responding to me the second support advisor i spoke to lied and said oh sorry we cant cancel the order now as apparently its already been shipped but i receieved no tracking number and the status of the order hasnt changed so they lied and said apparently i can refuse the delivery or send it back once received so annoying and such a hassile especially in pc tech and building theirs a million things we change our minds on as we go along and in 2025 a company's cancel and refund process should not be this bad!

The best possible technology that is anywhere on the market, like PERIOD👌
I was just tired from having a wired mouse and for my work and for my gaming (mainly for my gaming tho haha) I needed some wireless mouse but I wanted to get the good one so it would last for along time.
After some time, I saw logitech G PRO X Superlight and the price was abit too much. The week after I saw this for 40% off and bought it, arrived in a week or so, and man this is the best mouse i've used in a while.
A full charge is enough for me like for a whole 2 weeks, and its' super light as the name says.

G hub software works fine, no real issues tbh other than some settings and commands being tough to find. Their products are ok, no real innovation in mice and I can't speak on their keyboards. Just an ok company.

you think this is the real logitech website? Check again bub.

I had a very disappointing experience with Logitech G website, where I made a purchase a couple of weeks ago. I chose the expedited delivery option that promised arrival within 3 business days. However, after 10 business days, I still have not received my package.

According to the UPS tracking system, my package was "returned to sender" due to a "service disruption." For 3 days, the status showed, "The package will be held until all packages associated with this shipment have arrived."

I have submitted 3 requests through the Logitech G website, and after waiting 4 days, I received an email stating, "If you prefer to still receive your package, you may contact UPS or sign up for UPS My Choice. Otherwise, we can provide you with a full refund for your order once it is confirmed as returned to our warehouse."

I was not consulted about the return, and UPS does not offer me any options to retrieve the package because they never had it, according to the tracking information.

I have tried a further 3 contacts with them via site, X.com and Chat, and no success. I had no other option than to use the purchase protection from my Credit Cart company.

I'll avoid this company in the future.

Ghub is sooooooo bad. Not working! Bad support.