Secret Sales  Reviews 24,751

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide range of products available at reduced prices, considering it a go-to online shop for clothing and perfumes. People highlight the easy ordering process, various payment options, and the straightforward checkout, even when ordering as a guest. Consumers are pleased with the delivery service, noting that costs are lower compared to other companies and delivery is prompt. Shoppers value the quality of the products and the savings they find compared to other online retailers. The constant updates on delivery information are appreciated, and many reviewers mention receiving their orders super quick. However, opinions on the products vary, with some expressing concerns about sizing and potential defects.

Based on these reviews

Rated 5 out of 5 stars

This website is absolutely amazing! The range of items available at such reduced prices is incredible! I’ve ordered many times and never been disappointed! Easy to filter and sort items, easy ordering... See more

Rated 5 out of 5 stars

Used this company many times for various purchases, can always find what I'm looking for at a reduced price! Having so many companies on one site to choose from is of great benefit and sometimes free... See more

Rated 5 out of 5 stars

Secret sales is my favourite go to online shop for clothing and perfumes. I have bought most of my sons Christmas presents from here this year - Addidas sweatshirt which is beautiful caramel colou... See more

Rated 5 out of 5 stars

I have only ordered a couple of items from River Island via this website. The service so far has been excellent. The ordering process is straightforward even when checking out as a guest. I received p... See more

Rated 1 out of 5 stars

They got a third party to ship the shoes to me. The size got lost in the integration with their third party sothey just sent some random size. In the returns process, DESPITE ALREADY INFORMING THEM W... See more

Rated 5 out of 5 stars

Genuine Fred Perry polo shirt. Easy ordering process and quick delivery without any issues. Big savings compared to other retail online sites. I have returned previous goods for exchange for different... See more

Rated 5 out of 5 stars

Since a friend introduced me to secret sale website, I’ve become a total regular; the deals are just too good to pass up. The discounts were actually incredible—I managed to snag items I’d been watc... See more

Rated 5 out of 5 stars

Can always count on Secret Sales to find something that isnt in the shops or online on your regular websites. Prices are great, delivery prompt. Never had an issue wirh any purchase so can't comment o... See more

Rated 5 out of 5 stars

Always a pleasure to shop with Secret Sales, very good pricing for certain items and reasonable p&p with usually prompt delivery. There's a lot of choice so best to use ther filters to narrow that do... See more

Rated 5 out of 5 stars

I always get my orders from Secret Sales super quick which is why I keep going back, so much better than other websites. I've also grabbed quite a few bargains and everything has been exactly as desc... See more

Rated 2 out of 5 stars

Just trying to catch you out with the returns process. £4 to return an item that is clearly not the size listed about 3 inches too short on the leg. If they try to charge for a return make sure to con... See more

Company replied

Rated 3 out of 5 stars

This was my first time using the Secret Sales website. A wide range of products at good prices. Delivery was on time, did not need to return the item but the returns process seems to be the same as... See more

Company replied

Rated 5 out of 5 stars

Secret Sales offers incredible deals. I enjoy shopping on their site, prices do flunctuate, as same items can often vary on price, for me that makes it fun. Many choices. Never disappointed with the... See more

Company replied

Rated 5 out of 5 stars

I have purchased many items from secret sales and have never been disappointed. The orders always arrive on time or before, are of good quality and well worth the money. I have purchased items for my... See more

Rated 4 out of 5 stars

I purchased a denim jumpsuit for my wife, but when tried it on she felt she needed a different size. I contacted Secret Sales who were very helpful and I returned the item. Unfortunately the jumpsuit... See more

Rated 5 out of 5 stars

Secret sales is a fantastic site for great bargains, they don't overwhelm you with emails. I have shopped on this site a few times now and can honestly say the products I have purchased were a barga... See more

Rated 5 out of 5 stars

I've used secret sales multiple times especially for my Coach bags and they are incredible, super fast and tracked delivery and the items are of course genuine. I love them for designer brands are rea... See more

Rated 3 out of 5 stars

I bought a Mountain Warehouse Cloudburst coat for my wife's birthday present. When she tried it on she found a hole in one of the pockets where it hadn't been stitched properly. We a bit disappoint... See more

Company replied

Rated 2 out of 5 stars

Returns an absolute nightmare. Response from company extremely rude! IT'S ORDERED Hi Rebecca, your order has been received Order Number: #M004452762 Order Date: 2 Nov 2025 10:10:20 I did n... See more

Company replied

Rated 1 out of 5 stars

First time I have ordered anything off of here. It is impossible to get hold of anyone I should have received my item on 2 February it is my daughters birthday present for her 18th which is in 3 day... See more

Rated 5 out of 5 stars

I was sceptical about ordering from Secret Sales at first as I had never heard of it and also wasn’t sure if the items would be genuine or coming from UK. I decided to order after reading some reviews... See more

Rated 5 out of 5 stars

Great range of products on offer with excellent prices! I have ordered from this site multiple times and I've always been delighted with my purchases and I will continue to buy from Secret Sales.... See more

Rated 1 out of 5 stars

Really poor communication from customer service. Item not working. I was made to pay the return postage. Will not use again.... The watch stopped working as explained in second email and video attach... See more

Company replied

Rated 3 out of 5 stars

I ordered a pair of Rocket Dog boots at the end of November. It is now the beginning of February and the sole is already coming away from the right one. This may be a manufacturing defect or just a re... See more

Rated 1 out of 5 stars

Ordered well over 6 months ago - I ordered a Genuine(?) casio edifice watch costing well over £100. 6 months later, it is not even ticking correctly where it pauses for around 3 seconds then ticks aga... See more

Company replied

Rated 4 out of 5 stars

After reading negative reviews i was really nervous about not receiving my orders . Thank goodness i wasnt one of the unlucky ones as I received my parfumes and aftershaves within 5 days of ordering... See more

Rated 4 out of 5 stars

I ordered an item from Secret Sales - the ordering process was straightforward, the price was good, and the item arrived very promptly. Unfortunately there was a problem with the item that I had orde... See more

Rated 1 out of 5 stars

Before i loved secretsales, now order few dresses one arrived damage, other took arrived 3 weeks….from china, in aliexpress same dress cots 8£ they selling 34£ , using new scammers, dont order, sen... See more

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Rated 5 out of 5 stars

Ordered with Secret Sales many times outstanding shopping experience. Fast delivery and items purchased Fabulous! Absolutely adore the Viktor & Rolf Bon Bon perfume. Thank you Secret Sales f... See more

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Rated 1 out of 5 stars

My young daughter ordered a pair of adidas trainers on 15 November. Never received order. She raised a ticket, they promised a refund. The shoes were returned to the seller by the courier Evri. Ye... See more

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Rated 5 out of 5 stars

Some of my items didn’t arrive, Serena in customer service was very supportive & kept me informed at every stage. Thanks to her the matter was resolved quickly & i was very happy with the outcome. I h... See more

Rated 5 out of 5 stars

I bought Enzo blue slim joggers as a gift for my son, and I am extremely happy with my purchase because they have quickly become one of his favourite go-to pieces. The fit is fantastic. The slim c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the Men's Tadeo Polo Shirt in silver, white, and grey, for one of my loved ones and he couldn’t be more pleased with my choice. This shirt strikes the perfect balance between s... See more

Company replied

Rated 5 out of 5 stars

Colour, size. design and style of the items available for purchasing. Unfortunately, the items were a gift and I had disposed of the clothing labels. Secret Sales would have accepted the ret... See more

Rated 5 out of 5 stars

I love secret sales for many reasons, when I want it I can always find it here, the prices unmatched, the service swift and efficient, let’s not talk about delivery coz before u blink you have your or... See more

Rated 5 out of 5 stars

I ordered a jacket on 2nd February and it was delivered on 5th February. The service from Secret Sales was wonderful. I was kept up to date with every process of my order and I cannot fault their se... See more

Rated 5 out of 5 stars

I’ve been after a pair of Kurt Geiger Chelsea boots in black after getting the tan ones last year, found them by chance on secret sales, read reviews and went ahead with purchase. Not disappointed at... See more

Company replied

Rated 5 out of 5 stars

Ordered 6 x Lacoste items of clothing at a fantastic, bargain price. Items arrived within a few days, were well packaged and of superb quality. I had to return one item (too big but I'd also orered... See more

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Rated 5 out of 5 stars

Ordering was easy and I received it within the time I was advised. The shoes were exactly what I hoped, Clarkes shoes at a fraction of the cost if I'd purchased it Clarkes. They were lovely but unfort... See more

Rated 3 out of 5 stars

The shopping experience is always a pleasure lot’s of fantastic items to choose from. However delivery will be my first gripe, items were delivered at my front door. I live on the main road parcels.... See more

Company replied

Rated 5 out of 5 stars

The bag was very spacious and perfect for a single day travelling and keep night clothes. Since it is big it doesn't look odd. Spacious enough too keep all your required wires and extended scre... See more

Rated 1 out of 5 stars

I ordered 2 X Clinique Dramatically Different Moisturising Gel. Products arrived in good time. Unfortunately on opening/using, the cream is clearly fake. Slightly green colour and doesn't feel the sam... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Outlet Mall
  5. Vintage Clothing Store

Written by the company

Secret Sales is a globally unique platform based in the UK, that is fast becoming the No.1 destination to explore, uncover and buy must-have fashion and sport-wear items alongside quintessential homeware essentials and luxury cosmetics at affordable prices. The team at Secret Sales works hard to source and partner with thousands of global brands, from high-end high street to premium and luxury and a little bit of everything in between. Every product you discover has been lovingly curated, handpicked and sourced, designed and crafted, or collaborated with, to be delivered directly to you in the comfort of your home. Secret Sales celebrate your individuality while leveraging 21st-century technology to create and enable a brand new connected digital high street, just for you, so you can experience the brands you love and get to know new ones while shopping at great prices and receiving an amazing service. We bring you closer than ever to the brands you love! We offer you an original shopping experience where we have partnered with your favourite labels and created an all-new digital outlet village, where you can browse thousands of products curated by our partners within their own permanent digital outlet shops. The secret is out… Share the secret


Contact info

4.1

Great

TrustScore 4 out of 5

25K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Absolutely delighted with this site

Absolutely delighted with this site. Fabulous items at superb prices, delivery is quick which is always a bonus. Site is user friendly and when you subscribe you receive offers and promotions. All round pleasure.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

One of the transactions I’ve…

One of the transactions I’ve experienced in my life, and trust me, I’ve been through many bad ones before! A few items in the order were unsuitable / turned out to be different to the website listing, so I had to return them. Now, firstly I had to return to around 4 different suppliers with each package requiring an extortionate delivery fee (to the point that I didn’t even bother returning one package, as the refund amount wasn’t worth the delivery cost). One package was refunded within a week, but the other two (containing almost £500 worth of goods) disappeared! It took me months and months of back and forths with the company before I finally managed to retrieve my refund, after extreme difficulty and trouble. And the annoying thing was that whenever they would send an email back to me asking for some details or evidence (which kept happening again and again), they would take at least a week to respond to my answer, making the whole process extremely disappointing .
All in all, a terrible, nightmarish experience !!!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Secre sales

I recently found out at the end of last year well actually last October, I used this site for birthdays , Christmas. I highly value them. Such good value for money and their delivery is extremely quick with valuable information regarding updates on delivery details. If you have never used them, I would highly recommend.

10 December 2025
Unprompted review
Rated 3 out of 5 stars

Items that were not in stock were…

Items that were not in stock were refunded however I was not notified so assumed items were missing in parcel. Notified customer service who confirmed items were already refunded. However time was wasted and these were Christian’s presents

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Secret Sales 5 star

I've purchased many items from Secret Sales from clothing, jewellery, watches, shoes, boots and trainers and perfume etc.
Delivery has always arrived on time, notifications are updated regularly and if I've ordered something and changed my mind it's very easy to return, I find this one of the best and easiest ways to shop online

5 February 2026
Unprompted review

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