SelfStorage.com Reviews 76,879

It was super easy finding a location that worked for us. And then signing up went super fast and easy, but for some reason, it would not accept a Debit or a Credit card. I did it over and over, re-c... See more

Overall the whole virtual experience wasn't that bad. The pricing structure is weird, but after a while you figure out it's the same price in the long run with/ without admin fees, lock rent, etc. On... See more

PRAISE FOR STEPHANIE: The on-site "Team Lead" in South Portland, Maine, Stephanie was terrific! She was immediately friendly welcoming and took us through every step to rent same day a storage space... See more

Richard is absolutely amazing!! He called inquired about my needs then thoroughly explains all the options he had available. When I arrived on site I received the warmest welcome Richard. He took... See more

John was the employee who helped me. He walked me through every step of the rental application and agreement. He had to be very patient with me because I am not all that savvy with computers. After... See more

We were really apprehensive about renting a storage unit. When we met with Angela at the Patchogue location, she was very thorough and friendly. She gave us lots of information and tips on making it a... See more

I received the best help from the online operator in helping me reserve my unit. He made it flawless. I believe his name was Sanford but unsure. Needless to say he was wonderful! And then meeting Bran... See more

Staff makes you feel at home as well as keeping the property well lit and clean. Online setup is easy and informative. In-office paperwork is simple and expected. Affordable yet close to Dallas area w... See more

Appreciated the website's compilation of area storage units all in one place. Details for each property provided horough info to evaluate and compare to needs. Called rep (Manny) to confirm availabi... See more

Tia, the Assistant Manager at ExtraSpace Storage, made it a breeze helping me get a small storage unit. I liked the idea that she accepted cash because my bank card had been compromised. Tia explaine... See more

Quick and easy online rental application. Took about 5 mins or less to complete-Does not require any real tech knowledge/ability, basic fill in the blanks. Tech-tard proof, lol. Received a follow up c... See more

I booked online. From beginning to end everything went as planned smooth. I received reservation and all confirmations right away. Before my arrival all the information on which unit and security gate... See more

The young lady, Felicia was wonderful! She was patient and went out of her way to insure we understood who it worked. She even put the app on my phone and showed me how to access storage using my ph... See more

Wendy the prop.manager and Sam the virtual assistant weere very welcoming and efficent in setting me up Explained the policies and procedures ,locked in my rate.Wendy wrote out all the important numbe... See more

The online reservation system was easy to fill out and the office called to make sure we received confirmation and could get into the unit. We easily accessed the gate and found the unit with provided... See more

I booked for the last 5x10 at this location. Was called and talked through coming on my reservation day and doing the walk through and confirmed everything. I got a call 1 hour later saying someone el... See more

Just rented a space at Extra Space Storage in Charleston. I did it completely online! That sure made it a lot easier. When we arrived this morning we happened to meet Ed who was working that day. H... See more

I gave self-storage a 5 star rating because it was so easy to reserve a unit! The woman that helped me not only informed me of the price for the unit size I was inquiring about but she also gave me pr... See more

I would rather shop online than getting out or making phone calls. I found this website to be very useful in comparing prices and reviews. Customer Service was also great! Not long after reserving a s... See more

Today i got a storage unit at this facility at 1277 camden way in south carolina. Mr Folton the property manager was very kind and professional. Answered all my questions and put me at ease. We do... See more

It certainly was not as seamless or easy as advertised. Reviewing all the legal and having to recheck multiple times, the payment links, and worst was trying to show ID, which would have routed me to... See more

Terrible, I had reservations since Friday , went there today and couldn’t even get into locker ( gate code works ) locker lock didn’t match lock code given too me !!! I’m paying for a service I can’t... See more

The reservation was fine... it was the details. We rented a 5ft by 10 ft storage to show up to 10 ft high, 5 feet long and about 3ft wide. Signs posted 1st month free (we didnt get that option) and... See more

I filled out the entire information on line and when I entered my credit card information your payment system does not support a secure transaction. I'm at a hotel so I couldn't risk paying over their... See more

They seriously don’t have their act together. I wasted hours trying to get a storage unit. Finally changed to another location where the online payment didn’t work but I called and eventually after ge... See more

My gate code does not work. I reserved and ground level storage building and was told I am on the second floor, but have yet to be able to get on to see where my storage building is. Will try again to... See more

I reserved a unit online but kept getting an error message. I tried to call the 1-800-555-5555 number on your sit — the one your site directs customers to if they’re experiencing a problem. That num... See more

The agent (Leanne??) I talked to was wonderful as all my questions were honestly answered. Our live interaction was great and greatly appreciated. It, however, took me about an hour to navigate an e... See more

Very poor service and misinformation. The lady at this location was rude and replies hours later after being contacted. The 3rd party reservation online service is misleading. Make sure you call the a... See more

Customer service lady knows nothing about the site, gave me very non-descriptive answers about the gate code entry. Had me looking for a gate when it’s not even a gate, it’s a door. Told me she couldn... See more

Trying to do the online reservation circled me back around to a search for storage facilities. I tried calling the 800 number and got a whole bunch of silly garbage. I finally located the number for t... See more

The signup and everything was fine. However, it forces you to download an app to access the building and the app is SUPPOSED to Bluetooth all the doors and gates open but it didn't work on any of them... See more

Your online system would not allow me to pay. It kept asking me to select a payment method and when I filled out the various methods of payment, it kept giving me the same error. I could not move past... See more

Very quick and easy reservation experience. Only took minutes to reserve a unit, which I need urgently. The people who I called and helped me were extremely kind and gave me piece of mind, and were al... See more

I was having a terribly hard time when it was just me and my computer .couldn’t do anything or go any further at some point ..I was lucky enough to find a telephone number that connected me with the r... See more

I called to inquire about renting the 10x20 climate controlled unit. This was my first time renting and Charlie was so helpful with all the details. The manager Kelly called me soon after and was so... See more

The gentleman who assisted me was friendly, professional and thorough. He walked me through anything that I didn’t understand. I didn’t realize that he had access to all sites. We talked about... See more

⭐⭐⭐⭐⭐ 5/5 Stars Absolutely Outstanding Experience! I rarely write reviews, but I had to make an exception because this self-storage company truly went above and beyond! From the moment I... See more

Store Manager Ashley could not have made our experience better. Not only was she pleasant and professional but she showed us those we were interested in, answered all our questions making it easy for... See more

Wasn't able to reach anyone by phone until 3 hours after opening. I was unable to complete the online setup of renting the unit but the representative was polite and helpful on the phone. This particu... See more

I started the process online which was pretty easy. Jesse called to make sure I understood the process. When I arrived on move-in day, everything was as explained and questioned answered. The place wa... See more

Honestly Tracy made the entire experience awesome!! I have never had anyone so helpful when it comes to storage locations. Tracy took her time and made sure that I knew everything and answered all my... See more

I really did enjoy the experience with the attendant at the desk. He was very polite and engaging and showed care to my situation. Even though I was not able to complete the transaction, he was still... See more

Lack of communication from employee who called me, I opted to sign up online but she offered no additional information about lock, insurance, map of property, etc. Lock which just showed up in the fee... See more

The reservation online was easy and straightforward. The big problem was the directions to your facility. Very confusing even after calling office. Young lady was nice. You need to realize that peopl... See more

I was never contacted by the local storage facility as per your website. So I had no choice but to go directly to the facility to rent a unit. I would have much preferred to rent thru y'all as your pr... See more

Really appreciated the time and the guidance that Omar had shown. However the online site was difficult and kept repeating pages that were already completed with no blank areas. When there was an... See more