Strings Direct Reviews 52,416

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its wide selection of products, including hard-to-find brands and individual strings, allowing consumers to create custom combinations. People appreciate the reasonable prices, excellent dispatch, and fast delivery service. Consumers highlight the quality and authenticity of the products, noting that they receive genuine strings, unlike some other online retailers that sell counterfeit items. Consumers consistently report positive experiences with the service, product quality, and prices. The company is very helpful and provides a professional service. The website descriptions are useful in aiding choices. The company promptly answers to the customer's request and is very willing to help.

Based on these reviews

Rated 5 out of 5 stars

Samuel obviously understood my needs, which are for a flexible, lightweight wire covered nylon string just like the sadly fiscontinued E&O Mari 'Senorita' Banjo 4th. The Senorita suited my Fred Va... See more

Rated 5 out of 5 stars

Thus latest offering if set of five nylon based banjo strings from E&O Mari is suited fir the failing players, because of the thick nylon. They are replacements for the lightweight, flexible Senorit... See more

Rated 5 out of 5 stars

I have reviewed Strings Direct far too many times! Always 5 stars, because? They offer one of the best string purchasing experiences ever! Great selection including 'hard to find' brands. OK prices ha... See more

Rated 5 out of 5 stars

A broken string in a new £95 set of bass flatwound strings had to returned for replacement under warranty. The extremely helpful Customer Service staff resolved the problem both painlessly & very effi... See more

Rated 5 out of 5 stars

Purchased Elixir nanoweb 80/20 bronze 11s accoustic guitar strings which held in tune almost immediately after stringing. Nice bright sound which has kept consistently good. I get most of my strings... See more

Rated 5 out of 5 stars

Having mistakenly bought 4 sets ( ! ) of counterfeit Ernie Ball strings for my Electric guitars from a Chinese retail website, I was determined to find a UK supplier of the genuine article. Unfort... See more

Rated 5 out of 5 stars

I've been dealing with Strings Direct for 30ish years and its always a pleasant and effortless experience. The staff on the phone are always friendly, helpful and willing to swap and discuss ideas. Th... See more

Rated 5 out of 5 stars

I never write reviews but the customer service here was amazing, I had an issue with my order and sent an email (I didn't read that what I had bought was a pre-ordered version). I received a call with... See more

Rated 5 out of 5 stars

Buy your strings from here. Why? Because Amazon is full of fake products (I know, I made that mistake), and if you support actual, real independent businesses, you are doing your bit for the economy,... See more

Rated 5 out of 5 stars

Already written & submitted a review recently, - but basically you guys provide pretty well the best Customer Service I’ve ever come across, replacing within days a faulty flatwound bass string in a £... See more

Rated 5 out of 5 stars

Broke a string and Strings Direct sent me a replacement set, not just the string I broke, a complete set, by return. I was annoyed that I broke a string and left a negative review blaming the packagi... See more

Rated 5 out of 5 stars

Awesome. I’ve done many reviews so am struggling to be creative now. These are guitar strings after all! But strings direct are very reliable at delivering guaranteed genuine product quickly for a... See more

Rated 5 out of 5 stars

Always get superb service from Strings Direct, ordered Sunday and the strings arrived Tuesday morning. I got a set of TI flats for my Jazz Bass, they are fantastic, a bit pricey but worth it. Tension... See more

Rated 5 out of 5 stars

Great service, very helpful staff and fantastic quality products. I have been a customer for many years and I will carry on with this company. Thanks a million. Peter J Chadwick.

Rated 5 out of 5 stars

I chose the strings based on the website descriptions and was very pleased with the set delivered. Together with the cleaner and lemon oil it gave my mandolin a new lease of life. A good price, quickl... See more

Rated 5 out of 5 stars

Highly rated by other musicians. I received my Swing Bass strings within days. Prompt service. Will definitely be ordering my next set from this supplier.

Rated 5 out of 5 stars

Can’t recommend enough - when my parcel was delivered to the wrong address and went missing, I emailed and they answered within a few minutes and offered to re-send the next day - the package arrived... See more

Rated 5 out of 5 stars

Always a professional service and fast delivery. Vast stock, you can find just about any set you'd need. I only buy frim strings direct

Rated 5 out of 5 stars

Ordered many times and always a good experience. This week I ordered a set of strings on Wednesday afternoon and they arrived Thursday. It's hard to be gushing about what they do, it's pre... See more

Rated 5 out of 5 stars

Strings Direct are the only folks I buy Strings from. They have a great selection and I like that I can choose different gauges and individual strings. Better than the rest and highly recommended... See more

Rated 5 out of 5 stars

Bought some D’Addario strings elsewhere but I’m not sure they weren’t fakes. Strings Direct are always reliable with an excellent range of strings. Always now my go to place for strings and things.

Rated 5 out of 5 stars

Blisteringly fast again, ordered a single string for a job, thinking it'd probably be a few days, and low and behold it showed up the next morning!

Rated 5 out of 5 stars

Great range of strings, easy to find the strings we required and place the order, The strings arrived on time, and were as expected. We will continue to us Strings Direct when we require more strings.... See more

Rated 5 out of 5 stars

Strings Direct had exactly what I wanted. Have used them before and they've become my first choice when needing replacement guitar strings.

Rated 5 out of 5 stars

Great GHS strings, even better that it came as a 3 pack. Good easy website to navigate, arrived within in promised time frame. Used many times before and will again.

Rated 5 out of 5 stars

Very pleasant and willing to be helpful. Fast delivery Have bought from them several times in the past and will continue to do so. No negatives, all good.

Rated 5 out of 5 stars

I love that the little package from Strings Direct arrives next day, when other sellers are using 2nd class snail mail.

Rated 5 out of 5 stars

Hassle free, easy website to order/use and competitive prices with prompt delivery. Have used for a number of years. Thank you; excellent service.

Rated 5 out of 5 stars

Great range of strings, always promptly delivered & competitively priced - I've bought all my strings from Strings Direct for a number of years

Rated 5 out of 5 stars

Always a great service. I often adapt sets and being able to order single strings is very useful. I've spoken with staff in the past and their knowledge and advice was very helpful.

Rated 5 out of 5 stars

Always buy from Strings Direct. Brilliant service, very responsive, speedy. Quality products (none of yer fake strings here, thank you Mr Bez...) at a good price.

Rated 5 out of 5 stars

Fantastic customer service. You really feel they value you as a customer. Also, one of the few places to buy a particular brand of single string. Win win.

Rated 5 out of 5 stars

Very good range of strings. Its also possible to buy strings separately and top up supplies that way in case one breaks unexpectedly.

Rated 5 out of 5 stars

Consistently great service! The option to order single strings is perfect for customizing sets, and the staff have always provided knowledgeable, helpful advice when I've needed it.

Rated 5 out of 5 stars

Awesome service, fast delivery and a great range of strings. I would like to see some Hannabach though! Especially high tension flamenco strings

Rated 5 out of 5 stars

This is my "go to supplier" for all my Sons guitar string, plecs and accessories. Great stock, good prices and fantastic customer service! 👍

Rated 5 out of 5 stars

Good website with plenty of choice from novice to expert. Quick delivery and no issues throughout buying experience. Definitely use them again

Rated 5 out of 5 stars

Good selection of strings with useful descriptions to aid choices. Delivery service pretty good, and uses the postal service, so less delivery vans parking on the pavement, or having to wait in for de... See more

Rated 5 out of 5 stars

I think it was probably about an hour after ordering my strings that I checked my e-mails to find a confirmation that my order had been posted, I mean you can't ask for a better than that can you

Rated 5 out of 5 stars

My enquiry by email was answered promptly and I was directed to the place on the website that had the product details I needed for my project. My order arrived in a timely manner and it was well pri... See more

Rated 5 out of 5 stars

As a complete novice I found the site to be most informative, purchased a few Sets of strings which I am pleased , with delivery was quick and safe

Rated 5 out of 5 stars

Comprehensive website containing a huge number of instrument string types and gauges that was easy to navigate and order strings. Delivery was fast and the string qualities were as advertised. Thank y... See more

Rated 5 out of 5 stars

I needed a new set of bass strings urgently. I selected my favourite make, payed ‘Strings Direct’ on line and they were delivered to me next day.


Company details

  1. Music Store
  2. Audio Visual Equipment Supplier
  3. Guitar Store
  4. Musical Instrument Repair Shop
  5. Musical Instrument Store
  6. Stringed instrument maker

About Strings Direct

Written by the company

Strings Direct has been supplying musicians since '97. Our team is built around guitar players and string fanatics, and is on a mission to help you discover your favourite set of strings from the widest range of acoustic, electric, and bass guitar strings anywhere in the UK.

We pride ourselves on delivering the absolute best service and goods to our customers which we’re grateful to see reflected in the reviews you can read here. Visit our store now with the links below. See you on the other side!


Contact info

4.9

Excellent

TrustScore 5 out of 5

52K reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Satisfied customer

Great service, very helpful staff and fantastic quality products. I have been a customer for many years and I will carry on with this company. Thanks a million. Peter J Chadwick.

3 November 2025
Rated 5 out of 5 stars

Update

Update. Straight in touch and sent replacement set out as think it’s just a case of wrong strings in wrong packet by mistake. Customer service 10/10 and will always use elixir strings and strings direct after such prompt customer service and new strings sent out too return wrong ones 👌🙏

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Genuine Brands,Good Prices, Fast delivery

Having mistakenly bought 4 sets ( ! ) of counterfeit Ernie Ball strings for my Electric guitars from a Chinese retail website, I was determined to find a UK supplier of the genuine article.
Unfortunately, many people selling strings online are, I suspect, buying these strings from abroad and probably from the same websites from which I purchased counterfeits.
I researched and found Strings Direct to be well thought of in reviews, and from the feel and look of their website, reputable.
They are also useful because i am able to buy individual strings to make up the combination of gauges that I like on my guitars, which is half of a 0.09 set and a 0.10 set.
The whole buying process online is very easy, prices very good/competitive and turnaround is very fast.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough - when my parcel was delivered to the wrong address and went missing, I emailed and they answered within a few minutes and offered to re-send the next day - the package arrived within 2 days! Fantastic customer service

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

I never write reviews but the customer service here was amazing, I had an issue with my order and sent an email (I didn't read that what I had bought was a pre-ordered version). I received a call within 10 minutes of my email to sort out any issues and change my order to be sent out straight away. Best customer service I've ever had.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I have reviewed Strings Direct far too…

I have reviewed Strings Direct far too many times! Always 5 stars, because? They offer one of the best string purchasing experiences ever! Great selection including 'hard to find' brands. OK prices have gone up which is not so good, but their service is excellent!

3 February 2025
Rated 5 out of 5 stars

Consistently great service

Consistently great service! The option to order single strings is perfect for customizing sets, and the staff have always provided knowledgeable, helpful advice when I've needed it.

5 September 2025
Unprompted review

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