www.Telfort.nl Reviews 504

Found via a comparison site, got the package I wanted, details were easy to fill out. Fast and efficient process so far. Hope that it is all cleared a little earlier than stated in the mails however

Took me 2 months to be able to cancel my contract and I had to pay for 3 extra months.

broken system works with 3 diffrent usernames and passwords for 1 account just wanted to check somthin in my details can,t get in password recovery can,t get in and there phone lines take 20 min and still no one talks to you i rlly hope this company stops its soo bad

Terrible experience, I honestly don't recommend to anyone.
I subscribed for one year package of DSL Internet + Interactive TV that was suppose to end by December/2019. I moved out to a new residence so I shipped back all the utensils of Telfort back before moving, including the modem and cables. They received the equipment but kept discounting the monthly amount on my bank account. The website is not really English friendly so was extremely difficult for me to find a number/e-mail to get in contact so I decided to reach them by social media which they informed me that I need to call a number to cancel my one year subscription, otherwise they just keep considering that I want to renew my plan. My question as a customer is: what can I do with the plan without the equipment? Telfort receives the modem back but doesn't care to check whether if the customer has still a plan ongoing? Why would I sent the equipment back if I wanted to keep the plan that I only subscribed for a year? Why they didn't contact me to check if I wanted to renew it monthly after December? For me it really sounds like the company is acting with bad faith and doesn't really care about customers at all! now I'm paying for 3 months without using the services and feeling extremely upset with the service. If you want to avoid disappointments I really recommend to reach out to another company that truly cares to their customers.

I had contracts for TV and internet at home, and also a contract for mobile device.
The TV and internet contract started on January 2019, and the mobile contract started on March 2019.
I've moved away from the Netherlands December 31st. Called Telfort to ask what should I do about the contracts. They told me once I provided the document the municipality gave me on the day I deregister, the contracts would finish on the day of my moving and therefore I had to pay no extra, didn't need to pay the rest of the contract because I was moving away.
I deregister and provided the document to Telfort, that confirmed they received it.
Now, two weeks later, they are sending me e-mails telling me I also have to provide another document, the one the municipality was supposed to send to my next address abroad. The thing is I haven't got this document once I'm on tour and do not have a permanent address.
It's a complete mess, the information requested changed and now they want me to charge the rest of my contract.
Telfort: provide me an address and I'll be more than happy to pay the Municipality to send this document to you.
Anyways, this situation makes me happy I'm not your customer anymore. And wouldn't recommend you to anyone; you should give a better training to your poor employees, who weren't able to answer none of my questions over the situation.
Honestly...

Very bad customer's service! Do not listen to your request, keep repeating useless information and, on top of that, even manages to be rude... according to them, they are not the problem, YOU, their customer, are!!

Ok so the internet goes down, out of the blue, on Wednesday morning. We give a call and they promise to get it solved within two days, so far so good. But then, Thursday, their technician calls during the middle of the day, while I was at work, and says he'll be at my place in 10 minutes. 10 MINUTES HEADTIME on a workday, HOW GENEROUS! I rush home as fast as I can, but by the time I'm there, the technician is already gone. I call the customer service about it but they ask me to make an appointment, SOONEST POSSIBLE WAS MONDAY. YEAH WHO CARES ABOUT AN INTERNET CONNECTION, IT'S THE WEEKEND.

My bf has loads of online work to handle throughout the weekend, but we swallow our pride and accept life as it comes in our faces; we've already expended both of our dataplans and we both bought new data bundles. Throughout the whole weekend we have to be extremely economical with our internet usage, connecting the hotspots to submit documents and then disconnecting them again.

Come Monday, I get called at 09:43 while in a meeting, I silence the call, excuse myself, and proceed outside of the room to call back. The moment I'm outside, he's already hung up. I call back right away, but he says he talked to another customer, at a location 16 km away. I look it up on google maps and it shall take him 20 min.s to get there and 20 minutes back, so I expect to be contacted within 2 hours to be generous, but no, he only shows up at 15:30, and still doesn't get the problem solved.

He leaves for an hour but yet comes back empty handed, saying he couldn't get access to one of the company's cable stations. He advises us to call customer service again and leaves. Monday evening spent without wifi, we have to buy data plans again.

Somehow, in some miracle, they manage to get it fixed on Tuesday.

All in all, terrible communication with the customers, and even worse scheduling. 10/10 would recommend.. that you avoid this provider.

I don't have any major complaints. I've had mobile and internet service off and on with them for several years now, without any major problems.

The only down side is everything outside of the calling bundle is very expensive, for example calling internationally or roaming to the US. Also no email customer service.

As long as the prices stay competitive and the quality stays the same, I'll probably stay on as a customer.

I worked for 3,5 years in the Netherlands and now i moved back to my home country. The last 20 months i had a mobile contract with Telfort. Telfort offered me to terminate the contract earlier (i just need to pay the rest of my phone). Since two months we handle the case... I allways get other statements what i need to do. Or i get instructions with things i already have done. Its unbeliveable, i never had this kind of customer service experience. If you thinking about a new mobile subscription, please don´t do it with Telfort. The only statement i have for company is: absolutely incompetent!

After using Tefort for Internet + Interactive TV for more than 3 years (with minor problems), finally we had to change to Ziggo Internet + Interactive TV for good. My Telfort internet was disconnected because of network problems for around 20 days in May 2018, which Telfort tried to resolve by first sending Gideon, and then KPN mechanics but none worked. We had no internet + TV at home for almost 20 days. During this time we called and had a chat with Telfort for more than 6 times. To my surprise, during my last call to Telfort, the Customer service agent actually told me not to 'call' Teflort and just wait for repair of the services. What I liked about Telfort is the contract termination process. It is very smooth and was hassle free. This is how you lose a stable customer of more than 3 years.

I’m really astonished on how rude and arrogant their customer service is. I had ordered a new contract 5 weeks ago for glass fiber internet subscription. They have some kind of contract with a local gideleon glass fiber company to set fiber connections in homes in eindhoven. Someone from this company came to my house and put a glass box and said that there is some
Coupling issue with the central system
And he couldn’t fix it. He promised to make a report and assured that someone else will come
And fix the problem. As my contract was not going to start for another 4 weeks I waited patiently for Telford to resolve the issue. When I finally called on 30 th of April to ask about the problem they have left at my home the lady (I guess Sandra was her name) told me they can’t do anything until end of next day I.e until 2nd of April because my contract will start the next day.
I called on 1st again to inform that the problem still persists and there is no connection through fiber. They said it will take 5 days for them to analyze the problem. I called next day if may be they have analyzed the problem and wanted to ask about who actually is responsible
For not fixing this issue 3 weeks ago the customer service employee again another lady stated scolding me as if I’m her 4 year old child. In another words she said you go to hell and I’m responsible for your trouble and I’m not going to either apologize or do anything about it for next 5 days. And legally Telford has right not to fix the problem for 6 weeks and until then we’ll you know do whatever you want. When I asked her that I’m going to record the conversation she got even louder and more authoritarian. She said she doesn’t care if I post the recording online. She kept repeating I’m not going to answer your question if you don’t listen. I told
Her lady I have called you to listen only, so please finish your line and please answer my question. I only wanted to know what can they do about their contractor who screwed up fiber connection and I got a big lecture about how telfort is so ignorant about their customer. Basically a lot of blame is going around and no one wants to take responsibility. Unless you really want to ruin your day I will suggest stay away from
Telfort customer service, a bunch of arrogant, rude and unorganized Hurd.

Btw I have no idea how their internet is going to be so fingers crossed 🤞
Ziggo was a much better provider, I wish they had fiber glass too. They used to assist on phone so nicely and they were honest about what they could
Do and what not.

Hello,

I'd like to share my experience with Telfort so that people who want to move to its service think twice about it.

I've ordered transfer for fiber optic connection for today aboutmonth and a half in advance. I was told that someone will come to my house today (Sept 30). There were no information from Telfort for all that time. So I took a day of at work to meet mechanic. Called Telford in the morning and found out that he will be at my house till 13:00. Nobody came.

I called Telford. After some time waiting they let me know that they have issues with switching optic fiber and they canceled our transfer request for some reason that . "We're very sorry but you can try again by submitting new contract request and withn 20 working days we will probaby fullfill it". Nice... Of course KPN has canceled my subscription on time which means I'll have no internet at home for more than a month. No morning cartoons for kids, no work at home (I do IT-related work and internet is essential for me), no Skype to relatives, direct costs loss on mobile internet as the only option we'll have for a month. Thanks to Telfort.

We're called there several times, trying to resolve the issue. We're promiced that they will call back - nobody called back of course. That is an extra notice that customers mean nothing to Telfort.

Nobody did not concider it necessary to inform us in advance about our transfer cancelation by something that is not dependent on us. No ways to solve the issue withn reasonable amount of time. Just letting customers down in a very polite way.

Of course if I have to start everything from the beginning I'll not apply to Telfort any more. Telfort doesn't fullfil the contract, ignores its promices, doesn't care about the customers.

Thanks,
Andrey Stepanov

service is ok

As subject. Please do let me possiable to choose language used in email

Found via a comparison site, got the package I wanted, details were easy to fill out. Fast and efficient process so far. Hope that it is all cleared a little earlier than stated in the mails however.

Telfort is Top

The best in Holland

Super service