Bhawana

We waited almost 40 minutes at Antwerp central station for our flix bus ride to Eindhoven. In the app it still showed that the bus was on time and we were left stranded without any information. We called to the customer service which asked us to pick either English by pressing 1 or other languages. Later press 0. I called 3 times and it always ended up at the German call center and they simply refused to answer any of our questions and asked us to press 10 to reach English line and they hung up all 3 times. I even requested them to tell us what can we do and they said they can't help. Real crap business they are running at flixbus. Never again.

I’m really astonished on how rude and arrogant their customer service is. I had ordered a new contract 5 weeks ago for glass fiber internet subscription. They have some kind of contract with a local gideleon glass fiber company to set fiber connections in homes in eindhoven. Someone from this company came to my house and put a glass box and said that there is some
Coupling issue with the central system
And he couldn’t fix it. He promised to make a report and assured that someone else will come
And fix the problem. As my contract was not going to start for another 4 weeks I waited patiently for Telford to resolve the issue. When I finally called on 30 th of April to ask about the problem they have left at my home the lady (I guess Sandra was her name) told me they can’t do anything until end of next day I.e until 2nd of April because my contract will start the next day.
I called on 1st again to inform that the problem still persists and there is no connection through fiber. They said it will take 5 days for them to analyze the problem. I called next day if may be they have analyzed the problem and wanted to ask about who actually is responsible
For not fixing this issue 3 weeks ago the customer service employee again another lady stated scolding me as if I’m her 4 year old child. In another words she said you go to hell and I’m responsible for your trouble and I’m not going to either apologize or do anything about it for next 5 days. And legally Telford has right not to fix the problem for 6 weeks and until then we’ll you know do whatever you want. When I asked her that I’m going to record the conversation she got even louder and more authoritarian. She said she doesn’t care if I post the recording online. She kept repeating I’m not going to answer your question if you don’t listen. I told
Her lady I have called you to listen only, so please finish your line and please answer my question. I only wanted to know what can they do about their contractor who screwed up fiber connection and I got a big lecture about how telfort is so ignorant about their customer. Basically a lot of blame is going around and no one wants to take responsibility. Unless you really want to ruin your day I will suggest stay away from
Telfort customer service, a bunch of arrogant, rude and unorganized Hurd.



Btw I have no idea how their internet is going to be so fingers crossed 🤞
Ziggo was a much better provider, I wish they had fiber glass too. They used to assist on phone so nicely and they were honest about what they could
Do and what not.