Xentair International Ltd Reviews 363

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products, highlighting their quality and suitability for their needs. Consumers appreciate the wide selection of parts available, especially those hard to find elsewhere. People also mention the careful packaging of their orders. The delivery service receives high praise, with reviewers frequently mentioning the promptness and speed of shipments. Customers value the ability to track their packages and appreciate the company's efforts to exceed expectations in terms of service. Reviewers also commend the ordering process, finding it easy and efficient. The company's helpfulness and professionalism are also recurring themes in the feedback.

Based on these reviews

Rated 5 out of 5 stars

Before I bought the part I needed I rang Xentair to check. They sent me photographs to try to answer my questions. I made the purchase and the part arrived promptly. Unfortunately it was subtly differ... See more

Rated 5 out of 5 stars

Great to find somewhere that had the obscure part we needed in a pinch. Fast delivery, ordered late afternoon arrived next morning. Just needed to pluck up the courage to take the printer apart to... See more

Company replied

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

I had a great experience with Xentair. They provided all the information I needed before I placed my order. They were responsive and professional throughout the process. The products were successfull... See more

Rated 5 out of 5 stars

Harry was able to find all the components for our printer to carry out the repair, including the fuser oil that we seemed to be unable to source anywhere else, many thanks

Rated 5 out of 5 stars

It was nice working with this company. Part was perfect for what I needed. However, the only thing that would have made it better would have been to include instructions on how to replace the part.

Rated 5 out of 5 stars

I contacted the company by telephone and spoke directly with a person. I described the fault that I was having with my printer. Paul told me what the fault was and supplied me with the parts in order... See more

Rated 5 out of 5 stars

I chose the product what I need. Payed with credit card. They shipped in the next working day. All time in the transit it was able to track where my package going. When it was arrived the package was... See more

Rated 5 out of 5 stars

The company provided useful advice and the hardware they provided worked fine and was well packaged and posted.

Rated 5 out of 5 stars

I search a component, it wasn't on stock ,but shorter then one week it was arrived. The shipping started as soon as.

Rated 5 out of 5 stars

Items arrived as described, in good order and well packed. Very quick delivery to Australia.

Company replied

Rated 5 out of 5 stars

The whole ordering experience was exceptional, and the part was shipped immediately. We ordered over a holiday period, followed by very poor weather, but regardless the part arrived quickly.

Company replied

Rated 4 out of 5 stars

Packaged extremely well. Only mounting screws not included. I had to examine another printer to see what I was missing.

Rated 5 out of 5 stars

Nice trouble free transaction. Very fast dispatch and delivery. Thank you.

Rated 5 out of 5 stars

Thank you so much! Great service and fast delivery. The product is exactly as described.

Company replied

Rated 4 out of 5 stars

The item was delivered fast and its shipment path was well communicated in e-mail. The price was quite high and the taxes on top pushed it to an extreme value. But it was the only offer I could find.

Rated 5 out of 5 stars

Sadly your item did not fit. About two inches too long. Zia Mike off really. Please arrange return Thanks for trying Roy


Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

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Rated 5 out of 5 stars

It was nice working with this company

It was nice working with this company. Part was perfect for what I needed. However, the only thing that would have made it better would have been to include instructions on how to replace the part.

31 December 2025
Rated 5 out of 5 stars

Exceptionally good experience

The whole ordering experience was exceptional, and the part was shipped immediately. We ordered over a holiday period, followed by very poor weather, but regardless the part arrived quickly.

8 January 2026
Xentair International Ltd logo

Reply from Xentair International Ltd

Hi Pat. Thanks for your feedback. On checking your order, UPS delivered the package on the 6th of January to the address on your order. If this isn't the case, can you contact us so we can see what has happened. Thank you.

Rated 5 out of 5 stars

We've been frequently purchasing Xerox…

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintaining a high standard of service. While their prices are highly competitive, it's their exceptional service that truly stands out. The only downside is their limited selection, as they don't stock parts for some of our other equipment.

24 December 2025
Unprompted review
Rated 3 out of 5 stars

Extra customs fee costs more than object itself

It's a pity that for an object of 20 pounds, I have to pay another 30 pounds of customs (that I was not aware of) before it can be delivered to me.

30 November 2025
Xentair International Ltd logo

Reply from Xentair International Ltd

Hello Raf. We're sad to see a 3 star review for something that is totally out of our control. There are notices on the cart and checkout pages, and it's also in the terms and conditions that you agreed to. Unfortunately, when you buy things from outside of your country, customs and duties are always payable. Sometimes they go through unnoticed, but often there is a fee to pay. It's just how international trade works. We're always here if you need parts for your machine though, and if you need anything else, just contact us first so we can quote the delivery with all the duties and taxes paid for you. Thank you

Rated 5 out of 5 stars

Thank you so much!

Thank you so much!
Great service and fast delivery. The product is exactly as described.

9 November 2025
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you for your review.

Rated 5 out of 5 stars

We buy consumables and parts (Xerox)…

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job.
Their prices are as good as it gets but the service is what takes it to the next level.
The only thing that is not so good is the fact that they don't carry parts and consumables for some of our other machines.

1 September 2025
Unprompted review

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