Xometry Europe Reviews 262

I am rating them poorly for now, though I may revise my review later if they fix this mess.

I paid for express delivery on a part weeks ago, and it still hasn't arrived. I am constantly bombarded with emails blaming "Christmas delays." That would be acceptable if they had warned me before I paid, but they didn't.

The delivery date keeps moving: first it was early January, then the 5th, then the 7th, and now nobody knows. They claim it is for "quality control," but it feels like pure mismanagement. My prototype is stuck on hold because of them. I even offered a solution (switching to CNC at their cost), but they refuse to answer my emails regarding the status or damages.

Save your time and money—stay away.

Xometry is a great provider of manufactured parts with simple and quick quoting engine. The system may indicate higher lead times due to automated quoting, however, parts may arrive a bit before the deadline. There are plenty of discounts throughout the year so you can save some money as well.

Ordering process looked slick. Cancellation process is like navigating through some kind of Escher's painting. Placed an order Sunday evening, realised it wouldn't make it, emailed support to cancel about an hour later. Got a reply back promptly asking for an order number, which I provided, got nothing back. Then saw a note that the order had gone into production. Opened chat on the order, eventually got through to someone who said they'd try to cancel, but as it had gone through to production it could be difficult and I'd likely encounter a fee.

If I was a skeptical person, I'd think they were delaying cancellation so that production has begun, making it impossible.

Whole experience left a sour taste in my mouth, I won't be back.

Update: After a lot of back and forth they finally cancelled the order and issued a refund last week. Money has yet to return 6 days later.

Since we found Xometry we experienced a fast and professional service, with excellent organization and a friendly staff, full 5 stars...

Top, I recommend 100%

Very responsive company, both in production and after-sales service. The quoting tool is very efficient and saves a lot of time.

When I uploaded my CAD I was really surprised by the cheap price compared to others sites. I took a risk half expecting to be dissapointed, but boy was I wrong. The parts turned up quickly and were absolutely spot on. I would definitely use this company again without question. Thank you for doing such a great job and saving me an lot of money

All pieces delivered as described. Will use again

Very professional throughout all the complex processes involved in manufacturing parts for our project.
They consistently delivered on time - and sometimes even ahead of the promised delivery date.
Communication was excellent, with quick and professional responses whenever something wasn’t as expected.
Always helpful and proactive in resolving any issues

The access is easy, the service is very responsive, the quality is as expected and the price is really correct.

I have only had good experiences with Xometry. The automatic quoting system works very well and when a manual quote is required, the response time is short. Very simple process from quotation to order.

I have mostly ordered machined steel parts with heat treatment and the delivery is fast and quality good.

Great personal support, fast delivery, and direct online quoting make Xometry an essential part of my workflow

I made a mistake and placed a large order without testing the quality of the parts and service on a smaller order first, the order I placed (D-UK172139 ) was for 64 parts in total , they have not been delivered on the dates quoted and some of the parts that have arrived are damaged or have not been machined to the drawings and Step files provided , some of the machining quality is very very poor . The web site shows parts completed and delivered when they are not . The staff seem friendly but I shouldn’t be chasing to find out when parts will be remade. Don’t use them if you need parts done to the drawing and on time !

Recently, an incident opened my eyes to how vulnerable production partners actually are under Xometry’s Terms & Conditions. That’s why I am writing this review: make sure you carefully read the T&C before accepting anything.

I received a claim for a part I had produced and also shipped more than 3 weeks earlier. The customer themselves wrote: “we received the package two weeks ago.” According to the Customer T&C, visible defects must be reported within 7 days. First Xometry explained the delay with a wrong email address, then with a phone call – but they could not provide any proof that the report happened within that timeframe, yet they still assessed that the packaging was inadequate and placed full responsibility on me as the partner.

At the same time, the Partner T&C requires partners to remain liable for up to 3 years.
So the question is: if a customer only has 7 days to report defects, why should a partner remain exposed for 3 years?

Everyone can draw their own conclusions.

Positive!
Working with Xometry gave us a very positive feeling. Very willing and flexible people. Good prices!
Overall a fantastic experience.

Excellent service from start to finish. The entire process with Xometry, from the automated checks and pricing to the final delivery, was incredibly smooth. I was also very impressed with their customer service - everyone I spoke with was helpful and able to solve my problems really fast.

Easy and clear process. Fast service and expected production received.

STAY AWAY FROM THEM .Full of communication issues. After paying more than 1000USD in parts, we gave up the project because of their issues, but they keep harassing by phone at 5am and harrassing by email. Worst experience EVER!!

Verry bad communication. 0 response. Im trying to cancle a order that I made an weej ago and I get 0 response on anny call, email, or chat. What a scam

Xometry et ces collaborateurs donne pleinement satisfaction au tant en qualité qu’en délai