Review of UPS UK


Rated 1 out of 5 stars

The worst

The worst. I ordered quite a large expensive order and was waiting for it to arrive.
I was at home the entire day, kept checking tracking site. All of a sudden after lunch the tracking updated to "2nd delivery attempted, final delivery attempt next business day." . This is absolutely RIDICULOUS as I was at home the ENTIRE day, didn't hear ANY knocks or doorbells - I even tested my flat doorbell just in case.

It's also ridiculous that it immediately jumped to SECOND ATTEMPT when there was no attempt at 9am and by 12pm there's already 2 attempts?? How is next day already the final attempt?
Called people and still nothing resolved, I was told the driver will not call me when they try again tomorrow and no guarantee the same thing won't happen. At this point I don't even know if I will be receiving my parcel tomorrow.. and if they don't ring my doorbell tomorrow it'll be sent back and I'll lose the items I've paid for and it's causing a huge inconvenience and anxiety in my life.

Highly disappointed in this courier as it really puts me off as a customer. At least Amazon would attempt to correct and redeliver same day, with personal contact to make sure the item is delivered to me.

28 August 2024
Unprompted review

Reply from UPS UK

Hi Minno. Thank you for sharing your experience with our service on our Trustpilot page. We are really sorry that this has happened, and we would like to be able to support you. If you still need any help resolving this issue, please email us at [email protected] with the tracking number, delivery address, phone number, and reference #5139180. Regards; Daniel.