We’re truly sorry to read this and we understand how frustrating waiting for an order can be. That said, we want to clarify that we are currently up to date with our shipments, and situations like the one described are not what we aim to deliver.

To properly review your case and make sure nothing has gone wrong, we kindly ask you to email us at [email protected]
with your order number and order details. With that information, we’ll be able to check the status immediately and give you a clear and accurate update.

We’re confident this can be clarified quickly once we have your order information, and we’ll do our best to resolve it as soon as possible.