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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products offered by the business. Consumers appreciate the fast delivery service and the secure packaging used for shipping. People highlight the excellent customer service provided, noting that their questions are answered promptly and professionally. Reviewers also mention the efficient and helpful support team, which quickly resolves issues and provides replacements when needed. The overall consensus is that the service is top-notch, making customers very satisfied with their purchases.

Based on these reviews

Rated 5 out of 5 stars

Bitronics is awesome! Their huge range of quality electronics, fast shipping, and top-notch customer support make them my go-to. Ordered a PCB kit, got it in two days, perfectly packed with clear inst... See more

Rated 5 out of 5 stars

I bought two NerdQaxe+ miners from Bitronics Store. Shipping was fast, and the packaging was secure. Both miners were operating well right out of the box. One unit was running a bit warmer (still with... See more

Rated 5 out of 5 stars

I’ve been using Bitronics for a while now and honestly, it’s been a smooth experience. The platform feels reliable, the features are pretty user-friendly, and I appreciate how fast everything runs. W... See more

Rated 5 out of 5 stars

Bitronics is by far the best shop for mining accessories. Delivery is always super fast, and every question gets answered promptly and professionally. You can really tell these guys know what they’re... See more

Company replied

Rated 5 out of 5 stars

I purchased a NerdQAxe++. The build quality was excellent and the performance was better than advertised. However, it died one day. After determining that there was nothing I could do for it, I conta... See more

Rated 5 out of 5 stars

Great products and excellent customer service! I really appreciate the support team’s help. I did have some trouble getting the device set up, but the team was quick to provide guidance. Highly recomm... See more

Rated 5 out of 5 stars

I bought a nerdaxe device from them which I believe had some sort of hardware issue as after 5 months it stop working. I was worried and reached out to them and let me return the device for review a... See more

Rated 5 out of 5 stars

I purchased two Bitaxe Ultra miners from the store and everything went smoothly, they even handled properly the EU VAT invoice. The miners work great for almost a year now, no issues and especially no... See more

Rated 5 out of 5 stars

I recently purchased the Nerdaxe Gamma, I was having firmware issues and wasn’t sure what I needed to do to fix the unit. Tried looking on forums and all through google but no luck. I decided to reach... See more

Company replied

Rated 5 out of 5 stars

Received everything one of the boxes on the second order was damaged but thankfully the miner was intact. Kind of bummed though I seen people on YouTube receive stickers with there orders I did not re... See more

Rated 5 out of 5 stars

Bitronics has an awesome 12/TH miner redesign for the NerdOctaxe. I wanted it.. I asked them about restock quickly replied coming soon and sign up for restock notice. Maybe 3 days later bam.. restock!... See more

Company replied

Rated 5 out of 5 stars

I’ve been using my Nerqaxe for about a year now, and everything has been running perfectly! It’s a solid product that has held up really well over time. A few days ago, I had a minor issue with the p... See more

Company replied

Rated 5 out of 5 stars

I purchased a NerdMiner V2 from Bitronics in 2024. I received it and was happy with the transaction. I've upgraded to a faster Bitaxe miner already that I purchased from elsewhere. Now that I u... See more

Rated 5 out of 5 stars

I had an issue with my NerdQaxe+. I made contact with the Bitronics Team and they were very responsive and assist in troubleshooting. Once we exhausted all the troubleshooting, they determined it wo... See more

Company replied

Rated 2 out of 5 stars

Bought a Bitaxe Gamma 600 from Bitronics. Support handled the RMA process well, but the product has serious limitations for its price. My unit only works with an old AxeOS version (2.4.5), and they... See more

Rated 5 out of 5 stars

Bought a Bitaxe and a Nerdminer from Bitronics and have been super happy with the quality and overall service. Also their newsletter is always a pleasure to read through. Definitely recommend these gu... See more

Rated 5 out of 5 stars

Fast Shipping, I had ordered a ledger wallet at the same and the Gamma was running for a week before the ledger arrived. Do note the ledger came from France. As for the Gamma itself, I didn't find a... See more

Rated 3 out of 5 stars

I would very much aprecciate to know the status of my order. How can i track it? Its beeing processed still!?! I cant fully give a fair classification before the service is completed. So did you se... See more

Company replied

Rated 1 out of 5 stars

UPDATE 14.10.2025: After contacting them again, they promised to do something - but so far only words, nothing happens. They are not even answering emails. Advertising their stuff as high qualit... See more

Company replied

Rated 4 out of 5 stars

Excellent miner and wild hash rate for the price. Was an easy setup and has great uptime compared to my bitaxe gamma from a different company. Could use a bit more documentation on safe temps/healt... See more

Rated 1 out of 5 stars

I bought a Nerdqaxe++ and everything went well the first week until it failed, supposedly due to the fuse voltage. I wrote to them and they told me to send it back. I dropped it off in a UPS locker... See more

Company replied

Rated 4 out of 5 stars

I recently purchased a Nerdqaxe+ from Bitronics, it was running great when I first got it then it gave me an error code. I contacted the company and in no time they got back to me with a fix to the pr... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a NerdQAxe++ from Bitronics and had an overall excellent experience. The shipment arrived quickly, and the initial setup of the miner was straightforward, thanks to the clear guid... See more

Rated 5 out of 5 stars

The NerdQAxe Plus is a BitAxe on steroids! Really nice quality construction. Super nice heatsink! Item was well-packed. Will likely have to order another one!!

Company replied

Rated 5 out of 5 stars

I own 5 bitaxe, a Nerdqaxe, a few other miners it’s a very cool project, especially if you’re into tinkering, learning, and supporting decentralization. ✅ Pros: • Open-source design:... See more

Rated 5 out of 5 stars

Bought a NerdQaxe at BTC Prague, this device is running like a charm! I also had a nice talk with the guys from there booth, all over all a very positive experience!

Rated 1 out of 5 stars

The nerdqaxe + stopped working after 1 week and now I have to find out how to fix it. I emailed for support and got no response! Very bad communication! They don’t respond at all! I would not purchase... See more

Company replied

Rated 5 out of 5 stars

Ordered items were delivered in due time. Communication with the shop (later with support) was correct, quick and informative. My issue was solved properly.

Rated 5 out of 5 stars

I recently purchased a NerdQAxe+ from Bitronics, along with their dedicated cooling kit — and I can honestly say this has been one of the best experiences I’ve had in the DIY hardware spac... See more

Company replied

Rated 5 out of 5 stars

My miner went dead. After figuring out, with the help of Bitronics, that's the miner, they offered me to replace the device. Bitronics sent me the return label and I received the new miner after a few... See more

Company replied

Rated 5 out of 5 stars

Good communication. Shipping could be a bit faster but it is a detail. Parts received were like described.

Rated 5 out of 5 stars

I have used there service, and all went super smooth, got my product within 20 hours from Spain to Denmark. 💥 I'll be back Shopping with Bitronics. 💯

Rated 5 out of 5 stars

I reached out after having problems with my Bitaxe and got awesome support. I've even got a replacement with free shipping.

Company replied

Rated 5 out of 5 stars

Great customer service. Help with my issues of being old and not knowing what I was doing when I set up my NerdQaxe+. Thanks a lot for everything.

Rated 5 out of 5 stars

After few weeks of adjustments and changing Settings in higher gear it works as it should. So far everything is in order!

Rated 5 out of 5 stars

Purchased approx 6 months ago and was delivered promptly and securely, after sales support is great too.

Rated 5 out of 5 stars

Very faster delivery. Very good support. If some thing went wrong they will help you out. Much appreciated thank you!

Rated 3 out of 5 stars

*UPDATE* I did receive a working product after multiple emails. Overall the team did help me out and it is now hashing next to my Bitaxe Gamma. The communication was still quite a ch... See more

Company replied

Rated 4 out of 5 stars

I purchased a kit to upgrade my Bitaxe. Everything was perfect except for the shipping, which took over a week to be processed.

Rated 1 out of 5 stars

a month free the order, I haven't received yet what I bought. I am quite disappointed

Company replied

Rated 5 out of 5 stars

Excellent company. Bitronics is an excellent company with very good support. I have an absolute perfect experience with them. I would recommend them to everyone.


Company details

  1. Software Company
  2. Internet Marketing Service
  3. SEO Service
  4. Software Vendor
  5. Web Hosting Company

Written by the company

Bringing your #Bitcoin mining experience with DIY products, made with passion in Barcelona. Discover our products at http://bitronics.store 🛠⚡️ #Teamnerdminer⛏


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Good Service!

Good Service!
Shipping was a little longer than expected but nothing out of the ordinary for an item that it always out of stock.

15 January 2026
Rated 5 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service! I really appreciate the support team’s help. I did have some trouble getting the device set up, but the team was quick to provide guidance. Highly recommend their products!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

a month free the order

a month free the order, I haven't received yet what I bought. I am quite disappointed

12 January 2026
Bitronics logo

Reply from Bitronics

We’re truly sorry to read this and we understand how frustrating waiting for an order can be. That said, we want to clarify that we are currently up to date with our shipments, and situations like the one described are not what we aim to deliver.

To properly review your case and make sure nothing has gone wrong, we kindly ask you to email us at [email protected]
with your order number and order details. With that information, we’ll be able to check the status immediately and give you a clear and accurate update.

We’re confident this can be clarified quickly once we have your order information, and we’ll do our best to resolve it as soon as possible.

Rated 5 out of 5 stars

Great customer service

I bought a nerdaxe device from them which I believe had some sort of hardware issue as after 5 months it stop working. I was worried and reached out to them and let me return the device for review and sent me a new device free of charge.

This is what makes a difference and I am very happy and will consider them for future purchases.

16 January 2026
Unprompted review
Rated 3 out of 5 stars

Order Status still processing?

I would very much aprecciate to know the status of my order. How can i track it? Its beeing processed still!?! I cant fully give a fair classification before the service is completed. So did you send the second batch already?
ps - 2 Batch was written (online) to be devivered from the 9th January (already with some delay). Not February. You have now changed it. I meant to be constructiv, on you keeping a close connection with your customers, keeping them informed about the status of the order.

15 December 2025
Bitronics logo

Reply from Bitronics

We’d like to clarify a few important points regarding your message.

First of all, this situation should not be considered a service review issue, as your order was placed knowing that Batch shipping starts from February 2nd. “From” means that shipments begin on that date and then go out progressively, in order of purchase — not that all orders ship on the same day.

All our products are manually assembled, configured, and tested by a small team. Because of this hands-on process, small delays are sometimes unavoidable, and this is something we clearly communicate in advance. This is not mass production, but careful, individual preparation of each unit to ensure it arrives working correctly.

Your order is currently marked as processing, which simply means it is in the queue for assembly and testing. Once your unit is shipped, you will automatically receive an email with the tracking number, there is no additional action required from your side.

Regarding your question: yes, Batch shipments have already started, and they are continuing progressively.

For the future, if you have concerns or questions about your order status, we kindly ask that you contact us directly at [email protected] first, so we can assist you properly before a negative review is posted. We are always happy to help and clarify.

Thank you for your patience and understanding.

Rated 2 out of 5 stars

Bitaxe Gamma 600: works, but no firmware updates

Bought a Bitaxe Gamma 600 from Bitronics. Support handled the RMA process well, but the product has serious limitations for its price. My unit only works with an old AxeOS version (2.4.5), and they explicitly recommended not updating due to hardware issues (PSRAM errors, boot loops).

This is not a cheap device aimed at enthusiasts who want to experiment with new features, bug fixes, and firmware improvements that 601/602 revisions receive. The Gamma 600 seems to have limited support and was not marketed as a "development" board. Ask upfront which revision you will receive and what firmware support it will have.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

NerdQaxe+

I had an issue with my NerdQaxe+. I made contact with the Bitronics Team and they were very responsive and assist in troubleshooting. Once we exhausted all the troubleshooting, they determined it would be best to just replace my device. I was sent a pre-paid return label and shipped it off. It's great to do business with a team that stands behind their products and is willing to do what's needed to make the customer happy.

Thank you for your support!!!

1 December 2025
Unprompted review
Bitronics logo

Reply from Bitronics

Thank you so much for taking the time to share your experience! We’re really glad we could assist you and get everything resolved. Standing behind our products and supporting our customers is very important to us, so it means a lot to read your words.

Thank you for your trust and support we truly appreciate it!

Rated 5 out of 5 stars

Replacement

My miner went dead. After figuring out, with the help of Bitronics, that's the miner, they offered me to replace the device. Bitronics sent me the return label and I received the new miner after a few days. They even sent me new fuses I had burned while testing the old miner. Thank you for the perfect service

30 December 2025
Unprompted review
Bitronics logo

Reply from Bitronics

Thank you very much for sharing your experience and for your kind words 🙏

We’re really glad we could help identify the issue and get a replacement to you quickly.

Making sure our customers are properly supported especially when something goes wrong is very important to us, so it’s great to hear that the process went smoothly and that the extra fuses were helpful as well.

Thank you for your trust and support. Enjoy your mining, and don’t hesitate to reach out if you ever need anything!

Best regards,

Rated 5 out of 5 stars

Fast and easy contact.

19 November 2025
Bitronics logo

Reply from Bitronics

Thank you for your review! We’re glad to hear the contact was fast and easy. We really appreciate your feedback!

Rated 5 out of 5 stars

Bitronics customer service is great and responds very quickly!

Bitronics has an awesome 12/TH miner redesign for the NerdOctaxe. I wanted it.. I asked them about restock quickly replied coming soon and sign up for restock notice. Maybe 3 days later bam.. restock! Had issue with payment but used PayPal and worked perfect. They emailed me back quick to make sure all was going ok with payment as I emailed them saying I was having an issue. Communication has been great and that is the KEY 🔑 to customers. Can’t wait for it to arrive. Best Octaxe ever!

15 December 2025
Unprompted review
Bitronics logo

Reply from Bitronics

Thank you so much for your kind words and for taking the time to share your experience 🙌
We’re really glad to hear that communication was smooth and that everything worked out with the payment.

Your enthusiasm for the NerdOctaxe Rev 3.1 truly means a lot to us. We put a lot of effort into both the hardware and the customer experience, so feedback like this is incredibly motivating for the whole team.

We hope you enjoy your Octaxe once it arrives and as always, if you need anything, we’re here to help.

Best regards,

Rated 5 out of 5 stars

Excelent product, Made in Spain

Excelent product, amazing quality. Made in Spain

19 November 2025
Bitronics logo

Reply from Bitronics

Thank you so much for your kind words! We’re really glad you’re happy with the quality, and we truly appreciate your support for products made in Spain

Rated 1 out of 5 stars

Accessories provided with purchased item NOT warranted

When you don't warrenty accessories provided with a purchased part and then make a customer purchase the replacement part AND pay high shipping costs, it makes the customer wish they had taken their business and money elsewhere.

25 October 2025
Bitronics logo

Reply from Bitronics

Thank you for sharing your feedback. We understand how this situation can be frustrating and we’re sorry for the inconvenience it caused.

Accessories included with a product (such as power adapters or external components) are subject to different warranty terms than the main device, as they can be affected by external factors like power quality or usage conditions. For this reason, they are not always covered under the same warranty scope.

That said, we always aim to be transparent and fair, and we regret that this experience left you dissatisfied. Your feedback is noted and helps us review how we communicate warranty conditions and replacement options.

Kind regards,

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