Order still hasn’t arrived....
*UPDATE* order arrived on April 4th (ordered on March 8th). It is a lovely product. Despite being happy with the product itself, overall I am disappointed with the communication between the customer service team. They were very quick to respond to queries, however I was being told different things by different members of the team. I received a reply saying my order should arrive the following day, to then be contacted again, the next day by another member telling me it was still in Belgium waiting to be shipped.
Over three weeks later and my order has still not arrived. Received an automated response from the online query I sent off asking me to confirm my address, which I did but did not hear anything back. I messaged them on Facebook messenger, which was answered quickly, however the response was to continue to wait as my order hasn’t even been processed yet! Three weeks later! This was ordered well in time for Mother’s Day and yet has still not arrived and I am not being updated as to when I can now expect it... just being told to continue to wait. Not impressed.
30 March 2020
Unprompted review