United Kingdom
Review of Cubbly Beds
Awful experience. Poor communication. Price when purchasing was one number, paid and then we were told we had to pay more. No communication around delivery, we had to chase loads and even then got very little informarion. Missing pieces when bed arrived and still havent heard back from company. Quality of bed not completely as expected, arrived with black marks on the wood.
Review of Yodel by InPost
Left at front door when not home. Anyone could have stolen the packages. Should have been put discreetly round side of house or in back garden, not blocking front door step.
Reply from Yodel by InPost
Hi there, I understand that your parcel was left outside the door in unsafe place. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email [email protected] with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of The Range
The service was good but the product isn't as expected. The desk dimensions are not correct due to a back board which extends it out further, there are inserts missing to fit the pieces together meaning it's not as secure as it should be. I will be requesting a refund unfortunately.
Reply from The Range
Hello Sophie
I am sorry to hear about the issues with your order. I understand that this item is sold and dispatched by a Range Plus Retailer. I can confirm that a ticket has been located where you are discussing this matter with the retailer directly to reach a satisfactory resolution. I will ensure that this feedback is passed onto the retailer who can look into this internally. We hope this is resolved with you promptly and you will consider shopping with the Range in the future as we would like the opportunity to prove that this was not indicative of the service we offer. I apologise for any inconvenience and disappointment caused by your experience.
Kind Regards
Judy
Review of Moomin
The product package has arrived damage and dirty looking, and the sweets are all broken. Not impressed with what's arrived.
Reply from Moomin
Hi Sophie
We are sorry to hear. If get in touch, we can try to sort this out. We usually pack well, so it sounds like the postman has been less than kind to your parcel.
Kind regards
Magnus
Review of Teleflorist UK
Review of EU Fleet Solutions Limited
There was a good level of communication from the company however due to a number of delivery issues our items had to be reordered and took an additional couple of weeks passed the original delivery date to arrive. As a result of these issues it was a bit stressful. The delivery guys were nice though and helpfully put the items into our back garden.
Review of Cox & Cox
All items i have received from Cox & Cox has been broken; this includes two sets of baubles and a star tree topper.
Reply from Cox & Cox
Hi Sophie,
Thank you for your review. I am very sorry for the issues that you have had with the items that you have ordered. I will ensure that this information is fed back to our warehouse. I can see that my colleague Wendene has spoken with you in regards to this matter and has issued a refund as we are unable to replace the item due to being out of stock for the season. I am very sorry for any inconvenience and disappointment that this has caused.
Kind Regards,
Ben - Cox & Cox Customer Experience
Review of Cox & Cox
Good products and quick arrival once order had been placed.
Review of Feelunique
Great packaging and came quickly. Although, I was supposed to get a free gift and nothing was sent.
Reply from Feelunique
Hi,
Thank you for your recent review.
Please see the email we have sent you regarding your query.
Thanks, Billie
Review of Bondara ®
I was very impressed and pleased by the service provided by Bondara. The discreet packaging and the product were great. I shall definitely be using them again!!
