Poor communication
I went on boatsetter and rented a boat for 2 days. It showed Sept 2, 2025 8:30am until Sept3, 2025 6pm. (I have a screen shot of this.) After I complained of being overcharged for fuel (3/4 tank when rented and that I was charged for a full tank when returned AND none of the boat gages worked which I had no way of knowing until after using the boat for a few hours and noticed that the Garmin gage never changed). When I made these complaints, I was told by boatsetter that I was supposed to dock the boat at the dock that I picked the boat up from instead of the air BNB dock which was 2 miles away. If that were the case, it should have been discussed and I should have been informed of this. Boatsetter should have shown that I was renting the boat Sept 2, 2025 8:30am until 6pm ( or any predetermined time) & Sept 3, 2025 8:30am until 6pm. Nowhere and nobody informed me that I was to return the boat to the owner's dock which was 2 miles from my air bnb. I would easily have brought the boat back the first day and repicked it up the next morning if anybody had said to do so. Boatsetter nor the owner said anything about this. When I picked up the boat, I told the owner that it would be right around the corner at our air BNB dock. The owner said see you tomorrow at 6pm. That night, the owner never called me, nor texted me, nor sent a message through boatsetter saying "where are you, where is my boat, etc." There was no issue and the owner was polite when I returned the boat. We stood on his dock and discussed our fishing, boating, Florida, etc. The owner left me a review saying that I was a great communicator and all was great. Then I complained of the fuel overcharge (caused by broken gages), and was informed about not returning the boat that night. I never got any of the overcharge for fuel returned to me.
Also note for potential renters: the insurance that boat setter has through a third party does not cover any use of boats at night.
Bottom line is: poor communication. This was the first time I ever used boat setter. I will use them again, but there is no reason to rent a boat for 2 days if you are supposed to return the boat to the owner instead of keeping it at your dock (even when you are not told to do so). I hope this review helps others to not have to go through some of these issues.
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