STAY AWAY - Poor Customer service and tracking
Contacts were ordered and EZContacts claimed they were sent to USPS for shipping. Label created but never left NJ. Contacted EZContacts multiple time and never received clear response. Then had to open up an investigation and wait for them to confirm loss. Now they want me to re-order from them with higher shipping fee! DO NOT USE THIS COMPANY. Poor customer service
Reply from EZContacts.com
Hi Tom,
Thank you for your review. We’re so sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. We understand how important it is to receive clear updates on your order, and we regret any confusion along the way.
According to tracking, your order was successfully delivered to a parcel locker, but we’d like to investigate further to ensure everything is resolved properly. We also apologize if our communication fell short, we strive to provide helpful and transparent support and will review this internally.
Regarding the need to place a new order with a higher shipping fee, we’d like to discuss this further and explore possible solutions. Please reach out to our team with your order details, and we’ll do our best to assist you.
We appreciate your patience and the opportunity to make this right.