Verified
Charged Immediately, Order Still Not Shipped – Misleading Info
Your site states that payment will only be charged just before shipping, which is not accurate at all. I placed my order over 10 days ago and was charged the very next day. The page also says items ship within 3–5 business days, yet I still haven’t received anything or any updates. Very disappointing experience.
20 October 2025
Reply from EZContacts.com
Thank you for your feedback. The charge you saw was a pre-authorization, which simply reserves the funds and is only captured once the order is ready to ship. We apologize for the delay in processing your order and understand how frustrating that can be. Our team is working to get your shipment out as quickly as possible, and you’ll receive an update with tracking details once it’s on the way.