Order glasses on December 2nd and the…
Order glasses on December 2nd and the order hasn’t been processed due to restocking. I called and they were supposed to send an alternative frames due to the fact that the frames were discontinued by manufacturer but the site or statues does not reflect that information. The follow email with the choices was never sent. I’ve also sent a follow up email on needing assistance 3 days ago and they originally said I would be contacted within 24 hours.
Rocio Sinche
Reply from EZContacts.com
Thank you for your review. We appreciate you taking the time to share this experience.
We are sorry for the delay and for the lack of follow up communication regarding your order. We understand how frustrating it is to learn that frames were discontinued after ordering, especially when that information was not reflected on the site and the promised follow up email with alternative options was not sent. We also apologize that the expected 24 hour response timeframe was not met.
This is not the experience we aim to provide, and your feedback has been shared with our team so we can address both the inventory status visibility and the communication breakdown. Our team will review your order right away, resend alternative frame options, and help move things forward as quickly as possible.
We appreciate your patience and the opportunity to assist you further.