Delay in order
I’m awaiting notice of when my glasses will arrive. I call on 2 occasions and receive the same message. I’m starting to wonder if I need to cancel the order and receive a refund. You should notify the consumer when a delay is occurring. The consumer shouldn’t call every week to determine what the delay is. Just let us know that you haven’t received the item then consumer can now have the option to cancel or change order. This is ridiculous and I will never refer this company to anyone.
Reply from EZContacts.com
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.