Harvey Store Recenzje 746

Everything as advertised

I ordered Hamilton Khaki Quartz to Latvia. The experience is smooth, no complaints, the received product is original and without any defects. In the package was international warranty card with appropriate stamp from a different retailer. The delivery took 8 days, there was a label on the item in the store that delivery will take more time, so I am more than satisfied with delivery time.

Die Uhr wurde super schnell geliefert. Alles bestens. Ich kann Harvey Store nur weiterempfehlen .

Bought a discounted Junghans Max Bill watch. It was sent from a jewel shop in Hamburg via UPS. Ordered on Monday evening and received the watch on Thursday morning. The watch and the boxing was in great quality. Had a good experience.

Everything ok. Fast delivery. Excellent communication.

It is Ok +++++

Harvey Store ist ein seriöses Unternehmen mit kompetenten, freundlichen Mitarbeitern. Das wurde deutlich, als die Versandfirma, die meine Bestellung ausliefern sollte, die falsche Adresse verwendete. Harvey Store schaltete sich ein und verhinderte das Schlimmste, so dass die Sendung mich dennoch innerhalb eines angemessenen Zeitraums erreichte. Was die Ware selbst angeht, eine Hamilton Khaki Navy Scuba Automatikuhr, so ist diese in tadellosen Zustand.

I am extremely satisfied with my purchase from harveystoreDE. I ordered the watch via Chrono24 and the entire process was smooth and professional from start to finish. The seller was very responsive and communication was clear and reliable throughout.

The watch arrived quickly and exactly as agreed — brand new, perfectly packaged, and in flawless condition. Everything went exactly as promised.

I highly recommend buying watches from harveystoreDE. Their customer service is exactly how it should be.

I bought a Tissot from the Harvey Store and I’m truly very satisfied, both with the quality of the product and the overall process.

On top of that, the service clearly went above and beyond: the staff were very professional, friendly, and customer-oriented. I was even contacted after the purchase and told that I could reach out anytime if I had questions or any issues, and they proactively checked in to make sure everything was alright. That kind of support gives you a real sense of security when buying a watch. Overall, a very positive experience, I can absolutely recommend the Harvey Store!

Great and very fast support response that helped me resolve the watch magnetization issue.

Excepto un problema con el transporte de la mercancía, que fue solventado rapidísima y eficientemente resuelto por la Sra./Srta. Silvia, toda la experiencia de compra ha sido muy satisfactoria.
El producto corresponde fielmente con las fotos y descripción del vendedor; los temas de garantía y facturación están claros y meridianos; la comunicación con el vendedor, fluida e inmediata.
Lo recomendaré sin reservas a cualquiera que me pregunte. Cinco estrellas merecidas.

We still didn’t recieve our order after 2 weeks. Its regarding the longines qonquest watch to Den Hoorn, The Netherlands. How can we get in contact?

I made a purchase on December 18th. On the website, the product was shown as being in stock. Upon ordering, the website displayed it as confirmed, as it still is to this day.

On December 29th, the website displayed the item I ordered as being on pre-order.I had still not gotten any information on shipping. Made contact via e-mail, got response same day: They were awaiting watches from manufacturer, estimated time of arrival end of week.

On January 5th, I had still not gotten any other info. Response one day later: Estimated delivery to the Harveystore the same week.

On January 14th, still no watch, no shipping ETA. Tried to inquire again to no avail.

Disappointed with delays and delays.... You'd also expect some communication from the seller if nothing happens in 10 days.

Will likely cancel order. Will update this review based on how smooth that process goes.

Overall, a very professional and nice buying experience. My watch has been delivered even quicker than projected

Ottimo servizio clienti. Consegna veloce e orologio top!

Update 30 January 2026: Still no watch delivered and no refund after more than 6 weeks. Order was with HarveyStore DE (Helvetic Time DE GmbH) via Chrono24; no separate Trustpilot profile for that German entity, so sharing my experience here under the HarveyStore brand.

After daily messaging from January 15, Adrian (who identified himself as a HarveyStore representative) offered a significant price reduction with free express shipment. I declined due to my initial experience with contradictory explanations and poor communication. Following this, I was contacted multiple times via WhatsApp including direct phone calls asking me to reconsider this review, with threats of "lawyers/ARAG."

I feel very unsecure because the company has my personal data (my private phone number was provided only for delivery purposes, never authorized for these contact attempts). I will be contacting authorities to protect myself.

This is my first time purchasing from this company, and other customers may have had different experiences. However, in my case, the usage of my personal data, pressure tactics, and attempts to influence my review are totally unacceptable.

Package returned to sender January 15. Refund initiated with Chrono24 on January 19. As of January 30, still waiting for my money from Chrono24. All communication should go through official platforms.

Original post:
I ordered a watch through Chrono24 with expected delivery December 20, 2025. As of January 8, 2026, I have not received the item.

Documented Facts:
Shipped: December 19, 2025
Package status: On hold in Porto, Portugal since December 26, 2025
Current status: Still on hold as of January 6, 2026

I contacted DHL Portugal customer service on December 30. According to their representative (chat transcript available), they stated: "On the 22.12 we received a communication from DHL Italy asking us to stop and return the shipment to Italy."

When I contacted HarveyStore about this DHL statement, they responded that they did not request any stop or return, and later explained: "Due to technical problems on the carrier's side, the parcel has to be returned to the sender."

The explanations I received from DHL and HarveyStore do not align. DHL's statement references a specific instruction from the shipper on December 22. HarveyStore attributes the issue to carrier technical problems.

The package has been stationary in Porto for nearly 2 weeks based on tracking data, which differs from the explanation that it "has to be returned to sender."
Timeline:

19+ days past expected delivery date
Multiple contact attempts across 3 weeks
No delivery completed
Contradicting explanations provided

After three weeks without resolution, I am now pursuing consumer protection channels and bank dispute procedures.

This review reflects my documented experience with this specific transaction. I have retained all communications, tracking records, and timestamps.

Legal Note:
Unauthorized use of personal data violates GDPR Articles 5 & 6.
Non-delivery after 41+ days violates EU Consumer Rights Directive 2011/83/EU Art. 18 (refund ordered 14.01, issued 19.01, awaiting payment).
Consumer reviews protected under Anti-SLAPP Directive (EU) 2024/1069.

Montre achetée le 23/12/2025, reçue aujourd'hui, conforme à la description. Neuve, dans son écrin avec les certificats, le tout à presque 20% moins cher. Formidable !

Bonjour .Ce n'est pas dans mes habitudes de poster des avis sur internet mais là...
J'ai commandé le 21/11/2025 une montre ( presque 900 euros ) sur le site Harvey store avec un delai de 15 jours pour commander aupres du fabriquant jusque là pas de souci . Nous sommes le 27 décembre et toujours pas de suivi de commande ou je dis bien suivi de commande ...En parallèle la totalité de la montre a été payée a Harvey store ...
Je suis conscient des retards qui peuvent survenir surtout pour un article commande au Japon mais lorsque vous me répondez que vous allez la recevoir semaine dernier et que j'ai toujours pas de vos nouvelles je trouve ça incorrect.
A ce jour je ne sais pas quand je vais recevoir ma montre ,2026 , 2027 ....
Vous pourriez au moins tenir au courant le client des retards car là c'est moi qui revient a chaque fois vers vous .

Dommage les prix sont très intéressants mais le délai est très très trop long

Bonne communication lors de la transaction, envoi sécurisé, merci pour cette montre.