Dena Sullivan

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Recenzja Celsior Shop


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Poor customer service

I ordered four pair of medium leggings and the company sent one of them as a large. I made four attempts to contact someone at the company and they finally responded a month later. At that time I was told that I could return the one that was the incorrect size but at my expense. Considering the error was on their part and not mine I don't feel that I should have to pay for them to be returned. They finally emailed me again with an option of keeping the product and receiving 20% of my purchase back. Because it was going to cost me more to ship it back then what it was even worth I opted for the 20% refund. A month later I have yet to received that 20% refund. They have no phone number for you to contact anyone and you're only way to contact them is via email which they do not respond to in a timely fashion. I do not recommend purchasing from this company at all. As I'm reading the reviews I see that I'm not the only person that they did this to and I feel this is something that they're doing on purpose. It can't be a coincidence that I'm not the only person that has received the incorrect pair and got stuck with a size that doesn't fit.

30 grudnia 2025
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