Blackship.com Opiniões 1690

I've had a few packages shipped through Blackship and they consistently exceed my expectations regarding packaging my items safely and timely friendly communication every step of the way. Shipping is expensive but worth the cost especially with the crazy changes happening in the world of international shipping. I strongly recommend them!

I am happy with the response time of the company as I ordered some items from Japan and the was able to forward the package to me with no issues.
Additionally, the website is easy to use and easy to understand.
Overall, i had a good experience using Blackship as a forwarder.

I've been using Blackship for years and they've always been reliable. The site is easy to understand and I've never had any issue that would make me need to contact support.

Ive now received 5 packages and all have been handled with care. Thanks

Very good experience and service.
Thank you.

I have been using them for years, no issues so far. Had issue with seller on Amazon and they help to return my order to that seller quickly.

Professional attitude & service with slight BUT:
- long awaiting time for proceeding
- once changed shipping got dropped back into long waiting line again, in effect 2 weeks of processing one simple item package.

genuinely a great service
amongst all Japan shipping services, Blackship has been nothing but amazing. Theyre fast, responsive and really helpful, and they willing to accommodate almost any shipping need you may have when youre buying stuff from Japan

wholehearted recommend

Blackship is outstanding can’t rave about it enough. Used the service with multiple parcels and always packaged extremely well. Highly Reccomend

I was a long-term European customer and used Blackship regularly. Recently, they switched all accounts to USD-only billing and no longer support other currencies.

For non-US customers, this means additional exchange fees and worse rates, with no option to opt out or choose an alternative currency. While I understand business considerations, forcing USD on an international customer base clearly prioritizes US users and disadvantages everyone else.

This change was implemented without meaningful choice and has made the service less fair and less attractive for international customers. Because of this, I’m moving back to a competitor that continues to support multi-currency payments.

Very disappointing decision from a service I previously liked and recommended.

My experience with Blackship was extremely frustrating and unprofessional.

Over the course of several weeks, Blackship repeatedly insisted that certain shipping “regulations” required documentation that, in reality, did not exist or were not legally applicable to the items being shipped. When pressed for citations or confirmation from the carrier, these requirements continually shifted rather than being clarified.

They also demanded confidential manufacturer information (including safety documentation) without being able to explain why this information was legally required, or how it would be protected. This placed me in the position of being asked to violate a supplier’s confidentiality policies without justification.

More concerning was the operational handling of the shipment itself. I was charged for international shipping and explicitly told that the item had been shipped. In fact, no shipment had occurred at all. The package sat in a warehouse for nearly a month without meaningful communication, updates, or transparency. A shipment status was marked in a way that implied progress, despite nothing actually moving.

During this time, I had to initiate nearly all communication myself. There was no proactive disclosure that the item had not shipped, no timely explanation for delays, and no accountability for incorrect statements about shipment status.

In short:
• Non-existent or misrepresented regulatory requirements
• Requests for confidential manufacturer information without justification
• Shipping charges collected before shipping occurred
• False or misleading shipment status updates
• Extended warehouse delays with minimal communication

I expected a professional forwarding service that understands international shipping requirements and communicates clearly. Instead, I experienced confusion, misinformation, and a lack of basic operational transparency.

Based on this experience, I cannot recommend Blackship

And now they posted a response with confidential information about my private business for all the world to see. Never use them if you hope to receive your items or have privacy.

took a gamble and turned out really well! will be purchasing more and have it shipped by Blackship!

Very slow processing times. I’ve been waiting for my package to be processed for consolidation/shipping for more than a week and have yet to receive an update

J'ai reçus des lunette 70€ mais sans correction.Impossible de faire une reclamation.Donc poubelle.ARNAQUE.....

Communications was seamless and they’re able to cater to my request. Abit of room for improvement in terms of shipment image request, the resolution / picture of the item was not that clear

I've been using Blackship for ALL my Japanese purchases and they have always been extremely professional and reliable. HIGHLY RECOMMEND!