BF Omdömen 40

My lamp didn’t arrive. I chased the company and delivery agent with no effect. The company were not particularly helpful. After 3 weeks I was told by the delivery agent it was lost - I had to provide evidence to the company and eventually they conceded. I have twice asked for a refund and been told it was being processed but still no refund. It is more than 2 months since my order and I’m now having to raise a dispute with my credit card. Certainly not a happy customer!

The company responded quickly to my concern and fixed it.. please ignore my previous review

Very responsive. Many thanks!

This is quality! I purchased a Tray and coasters as a gift and when I saw just how beautiful I ordered another set for myself! The craftsmanship is top quality!
Thank you to the team at Breck and Fox you have a very satisfied customer.

I had two damaged items in the mail, and the customer service and communication with absolutely incredible. I received a full refund and the assistance regarding my purchase could've have been any quicker, easier or better. Highly recommend.

I had a problem with a recent order which was my fault (wrong email address) This was quickly and effeciently resolved and my order is on the way. I like their range of products and will cerrtainly use them again
Its refreshing to deal wirh a company that cares and seems to have a good product range. Thank you

Great items. Xmas gifts so haven’t used them yet, but look amazing. Well packed for shipping and communication for shipping was excellent.

I ordered two Galaxy Moon lamps (1 for a gift) and was very happy with both the product and the seller's performance. Based on this experience, I am now awaiting delivery of my next order!

I had a problem with an item I purchased and they responded immediately and were very helpful in resolving the matter without any excuses. They were friendly and went out of their way to fix the problem. Excellent customer service!

I had purchased some glasses from this company for our business and had a question about how to wash. They were responsive and informative!
Their products are unique and lovely!

Absolutely gorgeous products and super friendly and helpful customer service teams!

Great product and customer service, thank you!

I had an issue with the delivery of my order, but the customer service team was incredibly kind and helpful throughout the process. They listened to my situation and offered a fair solution, which is what truly matters. I really appreciate the way they handled everything. Definitely recommend!

Very pleased with my purchase and customer service handled a mis-delivery without question. I had an old address linked to my Google pay account.

UPDATED REVIEW:
After a couple of back and forth emails, I am happy say that the issue has been resolved and the Excellent Customer Service title stands true. I will have Breck & Fox working lights in time for the nice weather.

ORIGINAL REVIEW:
I purchased two globe lights from Breck & Fox in late summer 2024. These lights were perfect for my covered patio setup, and I took proper care to store them indoors during the winter months, keeping them in my closet.

Unfortunately, upon attempting to charge them for spring use, I've encountered issues. One light only emits a very faint orange glow when plugged in, while the other shows no charging indication at all.

What stands out positively is Breck & Fox's exceptional customer service. They responded to my concerns almost immediately and are actively working with me to resolve the charging issues. Their commitment to customer satisfaction is commendable.

I'm currently rating this 5 stars based on the lights when they are working and the outstanding customer service that I have received thus far and their quick response time. I will update this review with the final resolution and adjust the rating accordingly.

Customer Care is #1! I requested clarification on an item and even way early in the day it was answered almost immediately. I spurred me to buy right away because it is hard to find a company that supports sales. We discovered a minor issue and they were so quick to resolve to my liking that I had to post my thank you. I look forward to the light we bought.

I ordered the portable candle lantern in gold from the suggested ad presented to me on Facebook. The ordered arrived quickly to me in Australia and out of the box this worked well. The item build seems as I would expect and looks like the images on the site. My wife likes the look of it in our home. You tap the ring on the shaft to toggle between 3 brightness settings. Charge with the provided usb cable. The box is no frills and not much documentation but that went straight in the bin for my anyhow so that’s no issue for me. Note that if the led brightness drops off it indicates the unit needs charging. The battery lasts pretty long and I’m overall happy with this item. I had to contact the support team and they answered quickly and were very helpful and friendly. The item is as per the site and gets comments from our visitors when it sits on our table. Would buy again.

I at first thought I'd been sent the wrong order, but the company representative was very prompt to respond to my questions and explain the product to me.
The lamps are beautiful; I bought them as gifts for someone else and now look forward to treating myself to some of their products ... thank you!
Always impressed when a company is quick to respond.

Due to a mail strike in Canada my package arrived late which was unavoidable. I love my table lamps!! Packaged extremely well so arrived in perfect condition. The lamps are of very good quality.

Such a great purchasing experience! I had a minor issue with my order. Customer service was on top of things and got the issue resolved promptly!
I love the planet lamp I purchased for a Christmas gift. Very good quality and a unique item.
Thank you for your excellent service!!