Flysmarter Omdömen 394

In my case, Flysmarter’s customer support was exceptionally good. They reacted quickly to a last-minute schedule change by the airline, suggested suitable alternatives proactively, and communicated in a friendly, clear, and solution-oriented way.
Special thanks for the fast, professional, and pleasant support — this is exactly how customer service should work. Thank you!
ANDI from Germany

Their website, phone and email responses are excellent, and they are always quick to respond and help. I will definitely buy from them again. I have bought from them for myself, my family, and my children.

I’m leaving this review to warn others. FlySmarter sold me a combined itinerary that turned out to be practically impossible to complete due to extremely tight time constraints.

The schedule they issued left me with only a very short window to complete critical airport procedures and make the onward flight. In real-world conditions, it wasn’t feasible. When the trip fell apart, I contacted FlySmarter with a clear explanation and requested a refund or any meaningful resolution.

Their handling was unacceptable: no real effort to help, no ownership of the issue, and constant blame-shifting to the airline. Eventually they simply closed the conversation instead of resolving it.

To make matters worse, during this whole situation my luggage was lost. American Airlines confirmed that compensation for the lost baggage was issued back to the travel agency, but FlySmarter did not pass those funds on to me. I was left chasing my own money with zero accountability.

If you care about reliability and support when things go wrong, avoid this company!

The customer service representatives responded quickly and were very helpful via phone and email, efficiently resolving my seating issues for this multi-leg flight.

The booking process website needs simplification; it needs to be more concise and stylish.

Overall, however, I was surprised to receive such excellent service; it was a wonderful experience.

Very high cost of refund, even if the refund is due to the flight cancelation by the airline. No information from flysmarter, absolute no help or assistance!

Great experience using the service of flysmarter. Quick and helpful answers via email helped to solve our problem: we had to change a flight in our arrangement but did not have booked the flights with possibility of cancellation. With a small fee of 60 euros per passenger we were instead able to cancel and rebook the flights in the wished way. Wonderful!

I booked a ticket with baggage and before processing the payment, checked once more to make sure that my ticket had baggage included. BUT, during check-in process, I had to pay extra for the baggage. NEVER TRUST THIS SCAM!!!

Einer von drei Flügen konnte nicht eingecheckt werden, kurze Mail brachte schon die Lösung.

never recieved my 1000€ back - condor cancelled the flight !!!!

quick response. Fast and reliable rebooking.

Dear FlySmarter Team,

Thank you for your kind message. I truly appreciate your professionalism and support in handling my booking issue.

I would be happy to share my positive experience on Trustpilot and let others know about the excellent service I received.
Best regards
Beatrice

I have Book a flight to USA very easy and for a good Price.
British Airways Cancel one Route and Flysmarter help me fast with a new Flight.
Thank you.

The customer service was very quick and helpful to answer my queries. I had to rebook a flight last minute and everything worked well.

Excellent experience with FlySmartes! One of my flights had a change in schedule, and they handled the rescheduling smoothly and professionally. What really stood out was how fast they sent the updated information — I was informed right away, which made the whole process stress-free. Great communication and reliable service. Highly recommend!

I wasn't able to find my booking number in the ticket that i got by email, but the support helped me within minutes. Now as I am logged in wothin the airline, everything seems to be fine.

The site was easy to follow and the reponses to emails was quick and fruitful

Leider sehr enttäuschender Service. Trotz Business- und Gold-Buchung gab es weder die versprochene Unterstützung noch eine Sitzplatzreservierung. Die Kommunikation war schlecht, Rückmeldungen blieben aus, und das zusätzliche Geld war für mich völlig verschwendet. Ich kann Flymyster nicht empfehlen und rate dringend davon ab.

Wir haben für nächstes Jahr Oktober Flüge gebucht, diese wurden umgeändert in deutlich schlechtere Flugzeiten. Nach meiner Email in der ich mitteilte, dass ich extra frühe Hinflüge und späte Rückflüge gebucht hatte, weil wir Meetings haben, bemühte man sich um eine erneute Änderung. Jetzt sind die Flugzeiten wieder perfekt. 5 Sterne, für die schnelle Kommunikation und die schnelle Änderung. Bin begeistert.

We have been writing since Friday 05.12.2025 requesting for CORRECTION of child's Names on tickets to align with the Travel documents because while booking the system erroneous picked the mother’s first names and replicated as child's name and upto now there is no correction done and the trip is in two days.

Ich habe bei flysmarter einen Hin und Rückflug mit BRITISH Airways gebucht. Diese Flüge wurden von BRITISH Airways ersatzlos gestrichen. Obwohl keinerlei Verschulden meinerseits vorlag, behielt diese Plattform zwei drittel des Flugpreis als Verwaltungsgebühr ein. Der Kundenservice wurde noch unverschämt, obwohl die AGBs der Plattform rechtlich mehr als uneindeutig sind. Ich empfehle jedem: Finger weg. Lieber direkt bei der Airline buchen, da bekommt man dann sein Geld wenigstens zurück.