Humanitix Omdömen 433

The customer service is exceptional. They are friendly fast and very tech-savvy. I never fear for not being able to get something answered or fixed with this team!

I had a problem in the middle of the night the chat bot cold not answer - within a very short space of time I was contacted by a human who solved that problem and came back to me on other topics I needed help with in the morning in simple language that I [non tech] could understand. This is not the first time that Humanitix has been so helpful to me.

Top notch customer service!

The chatbot connected me through to Daisy (terrific human!) who was super helpful with reconfiguring a tricky registration process. Daisy also whipped up a video walkthrough on package tickets, which was very helpful! 👍Then Daisy called me to ensure all was set up properly - and sent related links for me to follow up on - all while we were both on challenging timeframes! A pleasure to deal with and I'm grateful for her support!

Stephen was the best! Fast courteous and kind. Thank you for your help!

I was super impressed at the efficient turnaround time and decisiveness of the response solution . Both Peach & Matt were onto solving my non geek ! issue
,Love Huminitrix ethos ,above and beyond commercial norms . Muto gratias , Kevenergy HeapsMOREnergy NZ.

Wow!! I got a bit confused when buying some tickets and ended up accidentally buying two pairs of tickets rather than the one pair that I wanted. I emailed Humanitix about this, asking for help. I was promptly sent a refund. The refund itself is great but I was also impressed with the speed of their response. Well done Humanitix.

Daisy was so kind and professional.
Whoever employed her made the absolutely right decision. She took care of the ticket issue that I really needed help with. Problem solved! Thanks Daisy!

My organization has utilized Humanitix for 3 years now, and their support team is AMAZING (incredibly responsive, helpful, and quick). Sally is especially fabulous, though I've never been let down by anyone here. So glad we found this platform - really has made our event-planning lives easier!

I ordered 4 tickets for a gig which was cancelled due to insufficient ticket sales. I have repeatedly requested refunds on the website but I just get an email with a link to request a refund so end up going round in circles. There does not appear to be any other means of contacting them. I feel as if I have been scammed.

Once you start using Humanitix you realise its extensive capacity, and once you realise how helpful and fast the customer support is you realise what a great decision you made to change to this platform!

I have used Humanitix for several events and have always found their website to be user friendly and intuitive. At the end of the event, the payout has been prompt and efficient. Whenever I have had issues (e.g. I needed to change the number of tickets available), the chatline has responded quickly and very helpfully. Just recently there was a tiny issue when I needed to make a change to the title of my published/unpublished/republished event, but when I chatted to someone, the issue was resolved immediately and with no fuss. I was so happy with the responsiveness of the staff member!

We have just started using Humanitix and couldn't be happier or more impressed with the platform and the service. As someone who finds anything 'tech' related challenging, Humanitix is intuitive and straight forward to use. The outcome (event pages) look contemporary, professional and easy to read and navigate for the user.
In addition the support and 'help' has been brilliant - super quick response times, the 15 minute appointments you can make to ask questions, seek clarification are super helpful, so as a first time user we have felt supported every step of the way.

Our experience with Humanitix has been exceptional from day one.

As organizers of a large 800+ person conference, we previously used Eventbrite — and constantly ran into high fees, technical frustrations, and unreliable support. Making the switch to Humanitix completely transformed our operations. The platform is professional, accurate, and incredibly dependable, but it’s the people behind it who make all the difference.

Onyalie and Avery have gone above and beyond at every turn — offering patient guidance, quick responses, and genuine care for our success. Their dedication has made our work smoother and our attendees’ experience better than ever.

We’re now preparing for our fourth major conference with Humanitix, and we truly couldn’t be happier. Highly recommend this outstanding team and platform!

Prompt response, helpful manner and friendly service. Humanitix team doing a great job!

Stephen reminded me that the notification settings are on the event. I appreciated the quick and detailed response, also the ask for info that led me to my "duh" moment. Have a fantastic day!

I am a newbie to doing these type of events and I have needed assistance from Humanitix. The support I recieved was next level. My problem was solved straight away. I am a happy customer.

I’ve been so impressed with the support from Humanitix. The team is friendly, responsive, and genuinely committed to helping. They get onto questions straight away and follow up regularly until everything is resolved. You really feel like you’re their number one priority. Thanks Raz and Darren

Very prompt reply to my enquiry and very efficient action taken to resolve it. Great communication too!

The staff make it easy to understand this site and solve any problems.

So grateful that a platform like Humanitix exists. I can't imagine planning our org's inaugural fundraising gala without it. The best part has been my experience with the customer service team. Always helpful and super attentive.