Verifierat
I wasn't sure if I wanted to purchase the furniture here because I didn't know the company and the products were much better priced than other stores online. I was so pleasantly surprised. The package... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Verifierat
Very pleased with the pair of sun loungers I purchased. They were very competitively priced and arried fairly quickly, despite coming from France. I haven't used them yet given its February, cold and... Se mer
Verifierat
Lovely furniture items, found exactly what I was looking for. Arrived well packaged, no damage even though it came from overseas. Was easy to put together & quality of the material was also good.... Se mer
Item not delivered Have tried reaching via the contact form without response Have tried calling but the phone line says "due to a technical fault, phone line isn't working, try contact form" Ver... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to sweeek, your one-stop shop for contemporary home and garden decor all year round. Whether you're kitting out a city centre studio or furnishing a countryside manor, with our selection you'll feel right at home. You'll be the talk of the town amongst your neighbours with our range of everything from living room sofas, barbecues, outdoor dining, trampolines, indoor lighting and so much more. We've got something for every taste, and every budget. sweeek is for the innovators and renovators; break the mould without breaking the bank. sweeek, have a sweet week
sweeek.
Skrivet av företaget
- Have a sweet week
- At sweeek, we really care what you think. We're here to listen and learn, all to make your experience better as our customer. You're our number one priority, and your feedback keeps us evolving!
Kontaktuppgifter
Storbritannien
- 0121 790 0289
- [email protected]
- sweeek.co.uk
3,8
Bra
5 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sideboard arrived severely damaged
Sideboard arrived severely damaged. Very slow delivery time and now I can see furniture is out of stock. Very inconvenient and I cannot put the furniture together as the two most important pieces are damaged! Huge chunks off the corners of the centre shelves which hold the whole unit together!
Customer service phone lines are only open 8:30-11:30am so I really hope I get a quick response from the contact form.
I would like a full refund as I cannot put this together without these inner parts! Ordered through B&Q
12 februari 2026
Omdöme utan inbjudan
Verifierat
Recommend
I wasn't sure if I wanted to purchase the furniture here because I didn't know the company and the products were much better priced than other stores online. I was so pleasantly surprised. The packages were sent almost immediately and I had access to tracking the whole way from France here. The furniture was easy to assemble and it looks great! So happy!
10 februari 2026
Verifierat
Great company!
Lovely furniture items, found exactly what I was looking for. Arrived well packaged, no damage even though it came from overseas. Was easy to put together & quality of the material was also good.
Highly recommend.
9 februari 2026
Verifierat
Very pleased with the pair of sun…
Very pleased with the pair of sun loungers I purchased. They were very competitively priced and arried fairly quickly, despite coming from France. I haven't used them yet given its February, cold and wet but I am hopeful for a sunny summer!
9 februari 2026
Verifierat
Delivery took a little longer than…
Delivery took a little longer than anticipated but delivery was free and the item arrived in good condition. It took me three hours to build on my own with clear instructions and I’m very pleased with the drawers now they are completed and extremely happy with the price.
9 februari 2026
Verifierat
Only one parcel arrived at first which…
Only one parcel arrived at first which worried me, but customer service replied quickly and sorted it straight away. The second parcel came the next day as promised.
Drawers look great, feel solid, and were worth the wait. Great service in the end!
6 februari 2026
Verifierat
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Verifierat
Svar från sweeek United Kingdom
Good morning Keith,
What a pleasure to read your review! The entire team thanks you for the 5 stars 🌟
Have a sweet week
Sweeek "Smile" Sofa impossible to return.
Sweeek "Smile" Sofa.
Beware, this company charges 20% of the total item to return anything you get. Also the link on their website to start a return doesn't even work. It sends me to a Zendesk link that says the company no longer uses Zendesk.
The size of the sofa and the feeling is extremely disappointing. It did anything but make us "Smile".
We can't get a hold of them to return this item, so we're writing this review so hopefully other people won't make the same mistake.
I hope Sweeek will contact us to resolve the issue.
2 februari 2026
Omdöme utan inbjudan
Svar från sweeek United Kingdom
Hello Kali,
We are genuinely sorry to read about your experience and disappointment with the sofa.
However, we have not been able to locate any email correspondence from you regarding this matter, which may explain why no resolution has yet been put in place. We sincerely apologise for the issue encountered with the return form; this appears to be due to a temporary IT error, as your order has not yet been internally updated as delivered in our system.
We would of course like to resolve this for you. Please contact us via our online contact form so that we can review your request properly and advise you on the next steps.
The sweeek team
Verifierat
Bought two Madere bedside cabinets…
Bought two Madere bedside cabinets recently that were delivered on time and really well packaged. Products were excellent quality for the price and looked lovely. Have now just bought a console table in the same scandi style. Great service and impressed by the value for money. Excellent company and products.
2 februari 2026
Svar från sweeek United Kingdom
Dear Ian,
Thank you so much for your wonderful review and for taking the time to share your experience!
Your kind words about our service and products truly mean a lot to our team. Thank you again for choosing us,
have a sweet week
sweeek customer service
Verifierat
Missing deliveries
No delivery updates since the 15th of Jan (2.5 weeks), a week past the projected delivery window. No contact apart from several emails to review products I am yet to receive.
26 januari 2026
Svar från sweeek United Kingdom
Dear Summer,
We are very sorry to hear about this experience and sincerely apologise for the inconvenience caused, both by the delivery delay and the lack of updates.
Following your message, we would like to reassure you that our team is actively looking into your case and has opened a formal claim with the courier regarding the missing delivery. As mentioned previously, these investigations can unfortunately take some time before we receive a concrete response from the carrier.
Please rest assured that as soon as we hear back from the courier, we will contact you immediately to discuss the next steps and find a suitable solution.
Thank you for your patience and understanding while this matter is being resolved.
Kind regards,
sweeek customer service
Verifierat
Svar från sweeek United Kingdom
Hello Mariusz,
What a pleasure to read your review! The entire team thanks you for the 5 stars 🌟
Have a sweet week
The Sweek chairs we ordered are great…
The Sweek chairs we ordered are great quality, easy to put together and we’re super happy. However, the delivery experience was really poor, we ordered before Christmas and with a pre-Christmas expected delivery. Both parcels got lost and we had to re-order. It’s still a 4, as although the delivery experience was really disappointing, the customer experience when we contacted them about the issues has been great. Themmy managed this issue throughout and was super helpful and responsive when we raised issues and eventually got them sorted for us. If fulfilment was better I would recommend without hesitation.
3 februari 2026
Omdöme utan inbjudan
Svar från sweeek United Kingdom
Hello Rebecca,
Thank you for your thoughtful and balanced feedback.
We are delighted to hear that you are pleased with the quality of your purchase. 😊️
At the same time, we are truly sorry for the delivery issues you experienced and understand the frustration caused. We are, however, glad that our customer service team was able to support you throughout and help bring the situation to a positive resolution.
Thank you again for your understanding, and we very much hope to welcome you back again in the future under smoother circumstances.
The sweeek team
Verifierat
Broken item, shoddy service
The chair set arrived broken in many places and then they tried to fob me off with a 10% refund
9 juli 2025
Svar från sweeek United Kingdom
Dear Jessica,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
Initially, a commercial gesture was offered, as only part of the furniture set was damaged, and, unfortunately, we did not have the possibility to replace individual components. This was never intended to dismiss your concern but rather to provide an immediate solution based on the options available at that time.
We can see that following this, your request for a return and full refund was handled by our team as quickly as possible and that the matter has since been resolved appropriately.
Once again, we apologise for the experience you had and thank you for your understanding.
Kind regards,
sweeek customer service
Verifierat
Great rug
Easy ordering, quick delivery and the rug was really great! Lived up to description.. in fact it was better than expected!
Very happy
22 januari 2026
Svar från sweeek United Kingdom
Dear Julie,
What a pleasure to read your review! The entire team thanks you for the 5 stars 🌟
have a sweet week
sweeek customer service
Verifierat
Good quality
My daughter had ordered 2 bedside cabinets which were lovely and I needed some myself so I ordered 2. Delivery was quick and the bedside cabinets are the good quality and very easy to put together also a reasonable price. I will buy again from them
28 januari 2026
Svar från sweeek United Kingdom
Hello Maxine,
Thank you very much for your kind words, we are glad the items match your expectations !
Looking forward to seeing you on our website in the future,
Have a sweet week,
Verifierat
Svar från sweeek United Kingdom
Dear Diane,
Thank you for taking the time to share your feedback. We’re sorry for the confusion caused by the delivery of your order.
We try to do our best to make delivery information as clear as possible. The fact that some products are shipped in several parcels is indicated on the product pages directly and at the basket stage. We also mention in the dispatch email that delivery may take place in several stages, so customers are informed as soon as the order leaves our warehouse.
We sincerely apologise again for any inconvenience this may have caused and truly appreciate your review and feedback, which helps us continue to improve.
have a sweet week
sweeek customer service
Verifierat
Easy to order and quick problem…
Easy to order and quick no problem delivery! Item looks more expensive than the low cost! Very pleased with my purchase.
26 januari 2026
Svar från sweeek United Kingdom
Hello Jacqueline,
Thank you very much for your kind words, we are glad the items match your expectations !
Looking forward to seeing you on our website in the future,
Have a sweet week,
Ordered a pergola
Ordered a pergola, took abit of time but when arrived was better than expected, very easy to install and looks really good.
13 januari 2026
Omdöme utan inbjudan
Svar från sweeek United Kingdom
Hello Hanif,
Thank you for your review!
We appreciate your patience with the delivery and are delighted to hear that your pergola was worth the wait.
We look forward to welcoming you back again. 😊️
The sweeek team
Item not delivered & no way to contact
Item not delivered
Have tried reaching via the contact form without response
Have tried calling but the phone line says "due to a technical fault, phone line isn't working, try contact form"
Very frustrating and suspicious that they've taken my money, not delivered and are seemingly uncontactable
23 januari 2026
Omdöme utan inbjudan
Svar från sweeek United Kingdom
Dear Jodie,
We sincerely apologise for the inconvenience and frustration you’ve experienced.
We understand how concerning this situation must feel, especially when you’ve had difficulty reaching us, and we’re very sorry for this disruption.
Please be assured that our customer service team has now made contact with you and your case is being actively handled. We will of course provide a solution as soon as possible.
Thank you for your patience and understanding while we resolve this matter.
Kind regards,
sweeek customer service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.