This was the second time I have bought a Christmas tree from them. The previous tree bought in 2024 was great but sadly the tree bought last year was terrible. It arrived half dead. It had a fishy smell and there was a lot of needles that dropped. We had cut off the bottom and watered it and added nutrition to the water as advised but from the beginning, the tree had bits that was browning and it was very brittle and dry. It was really disappointing and looked very droopy which kept getting worse. We had to sweep up pine needles daily. Because of this, I cannot take the risk of buying another tree from them.

Really made my Christmas special! Thank you Santa trees. The tree was superb quality.

Fab tree delivered quickly. It looked wonderful. Going to get the same next year.

We loved the idea of renting a tree from Good Elf. Saves trees from being arbitrarily cut down and stops us from buying a plastic tree. 
Unfortunately they never arrived to pick up the tree on the arranged date. When I attempted to call Good Elf, the phone number did not work. I emailed instead and was told their contractor had "missed this" and would collect on Friday. There was no discussion to arrange collection, and they never asked if we would be available, nor were we given a time frame for collection. 
For £129 for a 2ft tall tree, the whole process has been ridiculous. Absolutely do not recommend this company to anyone. 

I was assured the tree had grown in the pot and that it would be ok to be repotted. It got brown right after Christmas, even following instructions. Costumer service is non existent, they couldn't care less once you have paid for the tree. 

Chose our tree on 23/11/25 was advised it was a little early but we just couldn’t wait! Tree was absolutely amazing it’s now the 2/1/26 and yeah i guess I’ll have to get rid of the tree soon (😭) it’s literally just drying out and going a little sad looking, we chose a tree right at the back (as you do!) was no issue for it to be pulled out to check it was ‘the one’ tree was absolutely beautiful and settled and filled out stunningly when home (in fact a lot bigger than I imagined!!) was well worth the £90 we paid, and will definitely be back this year to choose another real tree! Thank you for producing such stunning Christmas trees with a perfect shape and fullness not to mention a good, long lasting tree😍 roll on November when we can come and choose a tree again 

Delivery issue, given a delivery time and day that passed no communication after waiting in all day. Told tree would come next day, no communication till I asked in afternoon and they were sorry but tree is not coming till 23rd December I asked for refund I’m very disappointed. In general customer services were prompt but very disappointed with the fact I’ve wasted 2 days waiting for my tree. 

Absolutely amazing service, so friendly and helpful. 
The Christmas trees and foliage were great quality and I will most definitely be purchasing again.

I have used this company four years in a row, and the service has become worse every year. This year, I ordered a tree and recycling service, but I did not receive a confirmation. I sent a message via their website and promptly received a reply. Thankfully, the tree was delivered on the correct day, though there was no update before they were at my door. Then, the recycling service was meant to take place between 8am and 8pm on 11th January. After staying home all day to avoid missing them, no one showed up or contacted me. I have spent the week sending emails and calling both the phone numbers attached to the confirmation email, but all attempts have gone unanswered. I even tried to call the number of the person who has delivered and recycled my trees all years past, and that has gone unacknowledged. I will certainly stop using Clickmas and steer anyone else away from this company that is clearly stealing people’s money at this point.

A little later than expected but really happy with the quality of the tree , which also smells lovely feeling Christmas ready now thank you 

Best in Christmas-Tree Farm

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